Thompson Rivers University
Thompson Rivers University

Contact Us

openlearning@tru.ca

1-800-663-9711 (toll-free in Canada) or 1-250-852-7000 (Kamloops and international)
Fax: 1-250-852-6405

TRU Open Learning
BC Centre for Open Learning
805 TRU Way
Kamloops, BC V2C 0C8


Services for Students

Please contact the following departments for all inquiries:


Contacting your Open Learning faculty member

deliverysupport@tru.ca
1-800-663-9711 (toll-free in Canada) or 1-250-852-7000 (Kamloops and international)


Enrolment Services

  • Registration in courses and application to programs
  • English and mathematics placement tests
  • Programs, admission, applications and transfer credit
  • Referral to a program advisor
  • Accessing course descriptions, student forms, OL calendar, course availability, fees (all available on this site)
  • Name, address or phone number changes
  • Accessing course materials
  • Course withdrawals, extensions and registration cancellations
  • Official transcripts
  • Tax receipts

student@tru.ca
1-800-663-9711 (toll-free in Canada) or 1-250-852-7000 (Kamloops and international)
Fax: 1-250-852-6405


Accessibility Services

  • Requesting services and accommodations, if you have a documented disability

Services for Students with Disabilities


Exams

  • Scheduling your final exam
  • Changing your final exam arrangements

exams@tru.ca
1-800-663-9711 (toll-free in Canada) or 1-250-852-7000 (Kamloops and international)
Fax: 1-250-852-6401

Exams


Student Awards and Financial Support

  • Government loans and grants for full-time students
  • Student loan appeals and reassessment
  • Institutional grants for single parents who are full-time students
  • Need-based bursaries and grants for part-time students
  • Annual awards and medals

OLfinaid@tru.ca
1-800-663-9711 ext. 4 (toll-free in Canada) or 1-250-852-6802 (Kamloops and international)
Fax: 1-250-371-5668


IT Service Desk

  • Logging in to the student portal and learning management system (LMS)
  • Using the features of the portal and LMS

ITServiceDesk@tru.ca
1-888-852-8533 (toll-free in Canada) or 1-250-852-6800 (Kamloops and international)

Monday to Friday, 8 a.m. to 6 p.m. PST (Pacific Standard Time)
From September to April, voice mail and email checked weekdays between 8 a.m. and 4 p.m. PST


TRU Library Services

  • Research and reference assistance and access to TRU Library's online resources
  • Book and video loans and photocopies of journal articles
  • Delivery of library materials to your home or workplace

TRU Library
distancelib@tru.ca
1-800-663-1699 (toll-free in Canada) or 1-250-852-6402 (Kamloops and international)
Fax: 1-250-828-5313


The Office of the AVP, Open Learning, is responsible for advancing the open access mandate of the University and provides administrative support for the departments within Open Learning. Contact: Lynda Worth — Assistant to the AVP-OL: lworth@tru.ca

Program Delivery supports the delivery of Open Learning courses to Open Learning students. In doing this we help with the scheduling courses, support and recruitment of Open Learning faculty members, final examinations, course materials, academic appeals, academic integrity and general resolution of issues related to delivery of courses. Contact: Sarah Langlois — Associate Director, Program Delivery: slanglois@tru.ca Questions related to your Open Learning faculty member or general course concerns can be directed to deliverysupport@tru.ca.

Curriculum Services provides leadership on the maintenance of courses, and includes editing, copyright and curriculum resources and coordination. Contact: Naomi Cloutier — Associate Director, Curriculum Services: ncloutier@tru.ca

Curriculum Development provides leadership and support for the development and maintenance of all Open Learning courses. Contact: Dr. Michelle Harrison — Interim Director, Curriculum Development and Delivery: mharrison@tru.ca

Instructional Design leads the development of new courses and major revisions and provides expertise in learning design, promising practices in open and online pedagogies, and creation of engaging learning environments. learningdesign@tru.ca

Learning Technology and Innovation develops and maintains the online learning environment, and meets the digital production of needs for Open Learning courses. It also provides learning technology support to TRU’s campus instructors and students. Contact: Brian Lamb — Director, Learning Technology & Innovation: blamb@tru.ca

Prior Learning and Assessment Recognition allows you to earn academic credit for life and work experience through prior learning and assessment recognition (PLAR). This process determines if the knowledge, skills and abilities you have acquired outside of post-secondary education can be used toward academic credits. Contact: Susan Forseille — Interim Director, Prior Learning and Assessment Recognition: sforseille@tru.ca

Strategic Partnerships is responsible for negotiating, overseeing and administering formal articulation agreements that TRU has with other public post-secondary, private college, corporate and private training institutions across Canada. Contact: Alison Dunn — Manager, Partner Relations. adunn@tru.ca Partners: trupartners@tru.ca Students: partnerstudents@tru.ca