AVAILABLE IN CANADA ONLY FOR STUDENTS ENROLLED IN THE VETERINARY TECHNOLOGY DIPLOMA OPEN
Students are introduced to effective veterinary management skills with a focus on fostering
professional communication within a veterinary environment. With both a theoretical and
hands-on approach, veterinary technology students will learn how to effectively employ
communication strategies through a variety of methods.
- Demonstrate proficiency in professional oral and written communication within the
- Examine the parameters of professional ethics and understand professional association
- Perform generalized practice management skills within a veterinary office environment.
- Perform basic functions using veterinary practice software.
- Examine stress management and alternative techniques to assist with mental health within
- Demonstrate the appropriate use of medical records to manage a veterinary hospital, using
- Discuss and recognize animal welfare related topics.
- Demonstrate knowledge of proper kennel management and sanitation in a veterinary facility.
Module 1: Professionalism and Communications
Module 2: Stress Management
Module 3: Patient Records
Module 4: Professional Ethics and Associations
Module 5: Animal Welfare
Module 6: Practice Management
Module 7: The Veterinary Facility
Module 8: Finances
Module 9: Kennel Management and Hospital Sanitation
Required text and materials
The following materials are required for this course:
- Bassert, J.M. (2018) McCurnin’s clinical textbook for veterinary technicians (10th
Type: Textbook. ISBN: 9780323722001
The following textbooks are optional for this course:
- VanAlstyne, J. S. (2004). Professional and technical writing strategies: Communicating
in technology and science (6th ed.). Pearson.
Type: Textbook. ISBN:
- Studdert, V. P., & Gay, C. C. (2020). Saunders comprehensive veterinary
dictionary (5th ed.). Elselvier.
Type: Textbook. ISBN: 978-0-7020-7463-9
Note: This textbook is also available as an e-text.
Please be aware that should your course have a final exam, students are responsible for the fee to the online proctoring service, ProctorU, or to the in person approved Testing Centre. Please contact firstname.lastname@example.org with any questions about this.
To successfully complete this course, you must achieve a passing grade of 60% or higher on
the overall course and 50% or higher on the mandatory Final Exam.
|Assignment 1: Personal Reflection on Stress Management
|Assignment 2: Group Discussion—Animal Welfare and Ethics
|Assignment 3: Leadership Personality Assessment
|Assignment 4: My Workplace Facility
|Assignment 5: Hospital Sanitation
|Final Exam (mandatory)
Open Learning Faculty Member Information
An Open Learning Faculty Member is available to assist students. Students will receive the necessary contact information at the start of the course.