Students explore the duties and responsibilities of supervisors and front-line management
practices in modern dynamic organizations. They apply the principles of management namely
planning, organizing, staffing, leading, and controlling, and also learn to work through and
with people in order to achieve organizational goals and objectives. Topics include an
introduction to supervision; planning and control; decision-making; organizing an effective
department; staffing; performance appraisal; motivation; leadership; communication; conflicts
and politics in the workplace; change and stress management; and disciplining employees.
After successfully completing this course, you will be able to:
- Explain the role of a supervisor, their competencies and skills, and the challenges they
face in present-day organizations.
- Develop effective plans and controls.
- Apply problem solving skills in order to make optimal management decisions.
- Design and organize effective departments and teams.
- Determine the staffing needs of the department, acquire the right people, and develop them
- Evaluate and appraise the performance of employees.
- Apply motivational theories and concepts in supervision.
- Demonstrate leadership qualities and traits in achieving department's objectives.
- Discuss the importance of communications in effective supervision.
- Develop skills needed to manage conflicts and politics in the workplace.
- Practice effective change management, diversity and employee relations.
- Formulate ways and means to deal with disciplinary issues in the workplace.
- Introduction to Supervision
- Planning and Control
- Problem Solving and Decision Making
- Organizing an Effective Department
- Staffing and Recruiting
- Leading Followers
- Motivating Followers
- Effective Communication
- Performance Appraisal
- Conflict, Politics, and Discipline
- Change Management and Innovation
Required text and materials
Students will need to source the following e-textbook on their own:
Robbins, S. P., DeCenzo, D. A., Wolter, R.. Supervision today!. 9th ed. Boston, MA:
Type: e-textbook, ISBN-13: 9780134730776
Note: The required e-textbook is available for purchase directly from the TRU Bookstore.
Please be aware that due to COVID-19 safety guidelines all in-person exams have been suspended. As such, all final exams are currently being delivered through ProctorU, which has an approximate fee of $35 involved. There will be more information in your course shell, on how to apply, if your course has a final exam.
To successfully complete the course, students must achieve a passing grade of 50% or higher
on the overall course, and 50% or higher on the final mandatory exam.
|Assignment 1: Introduction to Supervision; Planning; Control
|Assignment 2: Problem Solving and Decision Making; Organizing; Staffing and
|Assignment 3: Leadership; Motivation; Effective Communication
|Assignment 4: Performance Appraisal; Conflict and Discipline; Change Management and
|Final Exam (mandatory)
Open Learning Faculty Member
An Open Learning Faculty Member is available to assist students. Primary communication is
through the Learning Environment's "Mail" tool or by phone. Students will receive the
necessary contact information when starting the course.