MNGT 1221


3.0 Credits


Students explore the duties and responsibilities of supervisors and front-line management practices in modern dynamic organizations. They apply the principles of management namely planning, organizing, staffing, leading, and controlling, and also learn to work through and with people in order to achieve organizational goals and objectives. Topics include an introduction to supervision; planning and control; decision-making; organizing an effective department; staffing; performance appraisal; motivation; leadership; communication; conflicts and politics in the workplace; change and stress management; and disciplining employees.

Delivery Methods

Online, self-paced.



Recommended Requisites: MNGT 1211


MNGT 1111


After successfully completing this course, you will be able to:

  • Explain the role of a supervisor, their competencies and skills, and the challenges they face in present-day organizations.
  • Develop effective plans and controls.
  • Apply problem solving skills in order to make optimal management decisions.
  • Design and organize effective departments and teams.
  • Determine the staffing needs of the department, acquire the right people, and develop them for success.
  • Evaluate and appraise the performance of employees.
  • Apply motivational theories and concepts in supervision.
  • Demonstrate leadership qualities and traits in achieving department's objectives.
  • Discuss the importance of communications in effective supervision.
  • Develop skills needed to manage conflicts and politics in the workplace.
  • Practise effective change management, diversity and employee relations.
  • Formulate ways and means to deal with disciplinary issues in the workplace.

Course Outline

  • Introduction to Supervision
  • Planning and Control
  • Problem Solving and Decision Making
  • Organizing an Effective Department
  • Staffing and Recruiting
  • Leading Followers
  • Motivating Followers
  • Effective Communication
  • Performance Appraisal
  • Conflict, Politics, and Discipline
  • Change Management and Innovation

Course Duration

30 weeks.

Required Text and Materials

Note: Students registering for this course will have to source the following textbook on their own:

Robbins, S. P., DeCenzo, D. A., Wolter, R.. Supervision Today. 8th ed. Boston, MA: Pearson, 2016.
Type: ISBN: 978-0-13-388486-9

Additional Requirements

Computer with Internet access is required.

Open Learning Faculty Member

An Open Learning Faculty Member is available to assist students. Primary communication is through the Learning Environment's "Mail" tool or by phone. Students will receive the necessary contact information when starting the course.


To successfully complete the course, students must achieve a passing grade of 50% or higher on the overall course, and 50% or higher on the final mandatory exam.

Assignment 1 15%
Assignment 2 15%
Assignment 3 15%
Assignment 4 15%
Final Exam * 40%
Total 100%

* Mandatory