Students explore the duties and responsibilities of supervisors and front-line management practices in modern dynamic organizations. They apply the principles of management namely planning, organizing, staffing, leading, and controlling, and also learn to work through and with people in order to achieve organizational goals and objectives. Topics include an introduction to supervision; planning and control; decision-making; organizing an effective department; staffing; performance appraisal; motivation; leadership; communication; conflicts and politics in the workplace; change and stress management; and disciplining employees.
Recommended Requisites: MNGT 1211
After successfully completing this course, you will be able to:
- Explain the role of a supervisor, their competencies and skills, and the challenges they face in present-day organizations.
- Develop effective plans and controls.
- Apply problem solving skills in order to make optimal management decisions.
- Design and organize effective departments and teams.
- Determine the staffing needs of the department, acquire the right people, and develop them for success.
- Evaluate and appraise the performance of employees.
- Apply motivational theories and concepts in supervision.
- Demonstrate leadership qualities and traits in achieving department's objectives.
- Discuss the importance of communications in effective supervision.
- Develop skills needed to manage conflicts and politics in the workplace.
- Practise effective change management, diversity and employee relations.
- Formulate ways and means to deal with disciplinary issues in the workplace.
- Introduction to Supervision
- Planning and Control
- Problem Solving and Decision Making
- Organizing an Effective Department
- Staffing and Recruiting
- Leading Followers
- Motivating Followers
- Effective Communication
- Performance Appraisal
- Conflict, Politics, and Discipline
- Change Management and Innovation
Maximum Completion30 weeks.
Required Text and Materials
Robbins, S. P., DeCenzo, D. A., Wolter, R.. Supervision Today. 8th ed. Boston, MA: Pearson, 2016.
Type: ISBN: 978-0-13-388486-9
Computer with Internet access is required.
Open Learning Faculty Member Information
An Open Learning Faculty Member is available to assist students. Primary communication is through the Learning Environment's "Mail" tool or by phone. Students will receive the necessary contact information when starting the course.
To successfully complete the course, students must achieve a passing grade of 50% or higher on the overall course, and 50% or higher on the final mandatory exam.
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