This course focuses on the development of self-awareness, increased understanding of others and
development of effective interpersonal communication skills that can be used in a variety of care
giving contexts. Students are encouraged to become more aware of the impact of their own
com-munication choices and patterns. Participants develop and use communication techniques that
demonstrate personal awareness, respect and active listening skills.
Upon successful completion of this course, students will be able to:
- *Identify the characteristics and qualities of effective interpersonal communications.
- *Discuss the interrelationships between self-awareness, self-esteem, and perception as these
relate to communication choices and patterns.
- *Demonstrate effective, caring interpersonal communication with clients/residents,
colleagues, and others.
- *Apply self-reflection and self-appraisal processes in order to increase your own
effectiveness in interpersonal contexts.
*From: BC Ministry of Advanced Education. (2015). Health Care Assistant Program: Provincial
Curriculum Guide 2015, 43-44. Province of British Columbia. http://urls.bccampus.ca/2yx . Licensed
under Creative Commons Attribution-ShareAlike 3.0 unported license. http://creativecommons.org/licenses/by-sa/3.0/
- Introduction to Interpersonal Communication
- Knowledge of self
- Non-verbal communication
- Responding to others
- Conflict Management and Resolution
Required text and materials
Students will receive the following:
- Sorrentino S. A., Remmert, L., Wilk M. J. Mosby's Canadian Textbook for the Support
Worker. 4th edition. Elseivier/Mosby Inc., 2018.
Type: Textbook, ISBN:
- Sorrentino S. A., Remmert, L., Wilk M. J. Workbook to accompany Mosby's Canadian Textbook
for the Support Worker. 4th edition. Elseivier/Mosby Inc., 2018.
Type: Workbook, ISBN:
- Mosby Inc. Mosby's Nursing Assistant Video Skills. 4th Edition . Elseivier/Mosby Inc.,
Type: Online Access Code, ISBN: 9780323581899
Package ISBN: 9780323892131 (*the custom package includes all items listed above)
*It is possible to complete this program with the 3rd edition of the text package.
Please be aware that due to COVID-19 safety guidelines all in-person exams have been suspended. As such, all final exams are currently being delivered through ProctorU, which has an approximate fee of $35 involved. There will be more information in your course shell, on how to apply, if your course has a final exam.
|Assignment 1: Verbal and Non-Verbal Communication
|Assignment 2: Perception Checking
|Quiz (Lessons 1 - 4)
|Assignment 3: Paraphrasing
|Assignment 4: Empathic Responding
|Assignment 5: Assertive Communication
|Assignment 6: Communication Skill Review
|Final Examination (mandatory)
Students in the Health Care Assistant Program must achieve a minimum grade of 70% on the
mandatory final exam and in the course overall. Students must achieve a minimum of 70% in each
required theory course and a COM (complete) for the competency based portions of laboratory and
practicum courses to pass the program. Students must pass each course to continue in the program.
Students cannot re-write failed assessments and, if unsuccessful on a second attempt at any
course, will be asked to withdraw from the program.
All Program courses must be completed within 3 years of initial course enrolment.
Open Learning Faculty Member
An Open Learning Faculty Member is available to assist students. Students will receive the necessary contact information at the start of your course.