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EDUC 5441: Understanding and Managing Conflict

Open Learning course registration will be unavailable due to maintenance on Friday, September 30, from 9:00 am to 10:00 am.

NOTE: To register for this course, please email or call 250-377-6067.

Understanding and managing conflict is core to many educational roles, for example, teacher, principal, district leaders, counselors, and curriculum consultants. It also is central to leadership in other sectors such as health care, social services, the military, and more. This course will examine these topics: types and causes of conflict, cultural components of conflict, effects of conflict, conflict management, and conflict vis-a-vis organizational change.

Learning outcomes

After successfully completing this course, students will be able to:

  • Appreciate and assess the role of conflict in your professional life.
  • Describe the types and causes of conflict.
  • Explore and interpret the cultural components of conflict.
  • Examine and analyze the negative impact of conflict.
  • Develop and apply theoretical and practical knowledge for understanding and managing conflict.
  • Explain how conflict is a necessary component of change.
  • Think critically and write academically about conflict and its effective management.

Course topics

EDUC 5441: Understanding and Managing Conflict includes the following twelve modules:

  • Module 1: The Role of a Leader in Understanding and Managing Conflict
  • Module 2: An Overview of the School Context
  • Module 3: Change and Conflict
  • Module 4: The Role of Leadership in Advancing Change Issues and Managing Emotions and Conflict
  • Module 5: Issues of Diversity, Bias, and Understanding Conflict
  • Module 6: The Role of the Individual in Understanding and Managing Conflict
  • Module 7: Conflict Resolution
  • Module 8: The Role of Conflict in Professional Life
  • Module 9: Conflict as Part of Change
  • Module 10: Managing Conflict
  • Module 11: The Role of Trust in Leadership
  • Module 12: Routine Management of Conflict

Required text and materials

Online MEd students are responsible for sourcing and/or ordering their own books. Please see the list of required textbooks here:

You may be able to order the text through the TRU Bookstore at Please note, if you choose to source your own textbooks, publishers may offer several package options that include additional resource material not required in your course. You may choose to purchase any package as long as it includes the correct author, title and edition listed for your course.

If you have any questions about obtaining the correct textbook, please contact They will be happy to assist you.


To successfully complete this course, you must achieve a passing grade of 70% or higher on the overall course and 50% or higher on the mandatory Final Project. The following table illustrates how your final grade will be determined for this course.

Assignment 1: Reflective Journal 15%
Assignment 2: Case Study Analysis 5%
Discussions 1 through 6 8%
Assignment 3: Annotated Literature Review 15%
Assignment 4: Speech and Body Language Video 10%
Assignment 5: Conflict Essay 20%
Discussions 7 through 12 7%
Final Project: Conflict Presentation * 20%
Total 100%

* Mandatory

Open Learning Faculty Member Information

An Open Learning Faculty Member is available to assist students. Students will receive the necessary contact information at the start of the course.

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