Managing Service Delivery
This course (UVIC ADMN 407) explores the challenges facing public sector managers who develop or transform public services, with a strong focus on service recipients. The course examines the drivers of the service transformation movement, surveys the ways that public services can be reformed; and then works through a framework for assessing service needs, engaging service recipients and stakeholders, making a business case for transformation, implementing new delivery arrangements (including networks and partnerships), managing across boundaries, and building in performance measurement and accountability.
Third-year university standing is recommended. PADM 3119 (UVIC ADMN 311/POLI 350).
Computer with Internet is required. Refer to http://publicadmin.uvic.ca.
Materials are available from the UVic bookstore and are not included in the course fees.