PADM 4079
Managing Service Delivery

3.0 Credits


This course (UVIC ADMN 407) explores the challenges facing public sector managers who develop or transform public services, with a strong focus on service recipients. The course examines the drivers of the service transformation movement, surveys the ways that public services can be reformed; and then works through a framework for assessing service needs, engaging service recipients and stakeholders, making a business case for transformation, implementing new delivery arrangements (including networks and partnerships), managing across boundaries, and building in performance measurement and accountability.


Third-year university standing is recommended. PADM 3119 (UVIC ADMN 311/POLI 350).

Delivery Method



Computer with Internet is required. Refer to


Materials are available from the UVic bookstore and are not included in the course fees.


4 months

Note: This paced course is delivered by the University of Victoria. UVIC courses are offered in September, January and May. This course may not be offered every semester. Space is limited and early registration is advised.