WTTP 1191

1.0 Credit


This course introduces learners to some best practices in community relations and provides some practical information for improving communication skills. Good communication skills are important in building a good relationship within the community and in ensuring water utility plants have the financial support required for optimal performance. Topics include how to: establish good community relations; format regular business correspondence; deliver presentations; communicate with the media; and document procedures and plans.

Delivery Method



Industry experience or acceptance into the Water Treatment Technology Program.


Upon completion of WTTP 1191, Communications, students will be able to:

  • Explain the importance of community relations and give students some concrete strategies on how to promote and build community relations.
  • Provide students some practical techniques for solving conflicts in the workplace, delivering presentations, writing business correspondence and communicating risks to the media.
  • Outline the components of the many plans and procedures needed in a water utility plant such as the Emergency Response Plan, Water Quality Monitoring Plan, Maintenance and Operational Plan.

Course Outline

This course is divided into six sections as follows:

  • Section 1: Community Relations
  • Section 2: Risk and Media Communications
  • Section 3: Interpersonal Skills
  • Section 4: Oral Communications
  • Section 5: Written Communications
  • Section 6: System Documentation

Maximum Completion

30 weeks.

Required Text and Materials

There is no textbook for this course.

Additional Requirements

Computer with Internet required.

Open Learning Faculty Member Information

An Open Learning Faculty Member is available to assist students. Primary communication is through Blackboard's "Mail" tool or by phone. The necessary contact information will be received when you start your course.


In order to complete this course successfully, you must obtain at least 50 per cent on the final examination and in the course overall.

Students taking this course and applying it towards a Certificate I, II, or III or Water Treatment Diploma must obtain 60 per cent on the final examination and in the course overall to meet program requirements.

Your final grade will be determined by the following:

Final Exam 100%