Students review the field of human service practice beginning with an overview of personal and
professional values and ethics that are key elements of practice. Additional topics include
observation, record keeping, community mapping, team work, and self-care.
After successfully completing this course, you will be able to:
- Describe the five values that are key to a professional practice: individualization,
self-determination, confidentiality, accountability and normalization.
- Reflect on personal values and their congruence with professional values in human service
- Identify aspects of professional knowledge in human service practice.
- Demonstrate basic observation and recording skills.
- Apply the concepts of diversity, context, power & discourse in critical reflection.
- Identify personal stressors and self-care strategies frequently associated with human service
- Provide a public presentation and practice giving and receiving feedback.
- Investigate a human service in a community and develop a visual representation.
The course is organized into the following lessons:
- Lesson 1: Introduction to the Human Service Profession
- Lesson 2: Introduction to Personal Values, Self-Knowledge, and Self-Care
- Lesson 3: Introduction to Critical Reflection
- Lesson 4: Introduction to Professional Values in Human Service and the Code of Ethics
- Lesson 5: Individualization and Self-Determination
- Lesson 6: Confidentiality, Accountability & Normalization
- Lesson 7: Working with Cultural Diversity
- Lesson 8: Observation and Recording
- Lesson 9: Working effectively in groups and teams
- Lesson 10: Community and Concept Mapping
- Lesson 11: Effective Presentations and Giving Feedback
- Lesson 12: The Community Mapping Presentation (Final Project)
Required text and materials
Students will receive the following:
O’Hara, A., Weber, Z. & Levine, K. (2016). Skills for human service practice: Working
with individuals, groups and communities. (Second Canadian Ed.). Don Mills, Ontario:
Type: Textbook, ISBN: 9780199011827
In order to successfully complete this course, you must obtain 50% overall and 50% on the final
mandatory project. It is strongly recommended that students complete all assignments in order to
achieve the learning objectives of the course.
Your final grade for the course is determined on the following basis:
|Personal Values Paper
|Code of Ethics Review
|Activity Assignment 1
|Activity Assignment 2
|Activity Assignment 3
|Mid Term Test
|Activity Assignment 4
|Activity Assignment 5
|Activity Assignment 6
|Final Project (mandatory)
Please note that for this course to apply to the completion of your Social Service Worker
Certificate, you must obtain a C grade (60%), or higher, overall in the course.
Open Learning Faculty Member
An Open Learning Faculty Member is available to assist students. Primary communication is
through the "mail" tool in the Learning Environment or by phone. You will receive the necessary
contact information when you start your course.