This online course is intended for professionals working in the health system and/or
Upper-level students in health degree programs wishing to develop their knowledge and skill in
care management. Students explore the theory of care management within a client-directed service
philosophy including ethical decision-making using bioethical principles, the balancing of
autonomy and risk, the legal context of care management, and system barriers to client-directed
service delivery. Using both teleconferences and online discussions, the course is delivered in
the context of current and emerging health policy and organizational structures.
After successfully completing this course, students will be able to:
- Define client-directed care management in context of the Canadian Health Care System
- Apply the activities of a client-direct care management framework
- Apply the techniques of critical thinking, relationship building and self-reflective
strategies to client-directed care management practice
- Apply a client-directed care management process that is common to care managers
- Demonstrate understanding of client autonomy, risk management and ethics by applying
definitions, concepts, principles and processes to complex care situations
- Identify pertinent legislation and the implications of the legal framework for
client-directed care management practice based on the Canadian legal system
- Apply care management models to care situations reflecting a client-directed approach and
- Analyze and describe how client-directed care management principles and practice apply at a
- Demonstrate that knowledge and tools from the course can be applied to your practice as a
client-directed care manager.
- Demonstrate the ability to integrate course knowledge and tools to increasingly complex care
Module 1: Principles, Teams and Process
Module 2: Ethical Decision-Making and Legal Principles
Module 3: Historical Roots and System Elements
Required text and materials
Paul, R. and L. Elder. The miniature guide to critical thinking. The Foundation for
Critical Thinking, 8e, 2020.
Type: Textbook ISBN: 9781538134948
Note: Students will receive either the 7th or 8th edition of The
miniature guide to critical thinking. Either edition is acceptable. (7th
edition ISBN: 978-0-98-575440-2).
- Uhlemann, M.R., & Turner, D. (Eds.). A legal handbook for the helping
professional. Victoria, British Columbia: Sedgwick Society for Consumer and Public
Education, School of Social Work, University of Victoria, 3rd ed. (2008).
Computer with Internet and CD-ROM drive. Use of a printer.
To successfully complete this course, students must achieve a passing grade of 50% or higher on
the overall course and 50% or higher on the mandatory Final Project.
|Final Project *
Open Learning Faculty Member
An Open Learning Faculty Member is available to assist students. Primary communication is
through the Learning Environment's "Mail" tool or by phone. Students will receive the necessary
contact information at the start of the course.