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HLTH 3101: Client-Directed Care Management

This online course is intended for professionals working in the health system and/or Upper-level students in health degree programs wishing to develop their knowledge and skill in care management. Students explore the theory of care management within a client-directed service philosophy including ethical decision-making using bioethical principles, the balancing of autonomy and risk, the legal context of care management, and system barriers to client-directed service delivery. Using both teleconferences and online discussions, the course is delivered in the context of current and emerging health policy and organizational structures.

Learning outcomes

  • Define client-directed care management in context of the Canadian Health Care System
  • Apply the activities of a client-direct care management framework
  • Apply the techniques of critical thinking, relationship building and self-reflective strategies to client-directed care management practice
  • Apply a client-directed care management process that is common to care managers
  • Demonstrate understanding of client autonomy, risk management and ethics by applying definitions, concepts, principles and processes to complex care situations
  • Identify pertinent legislation and the implications of the legal framework for client-directed care management practice based on the Canadian legal system
  • Apply care management models to care situations reflecting a client-directed approach and perspective.
  • Analyze and describe how client-directed care management principles and practice apply at a systems level
  • Demonstrate that knowledge and tools from the course can be applied to your practice as a client-directed care manager.
  • Demonstrate the ability to integrate course knowledge and tools to increasingly complex care situations.

Course topics

  • Module 1: Principles, Teams and Process
  • Module 2: Ethical Decision-Making and Legal Principles
  • Module 3: Historical Roots and System Elements

Required text and materials

The following materials are required for this course:

  1. Paul, R., & Elder, L. (2019). The Miniature Guide to Critical Thinking Concepts and Tools (8th edition). The Foundation for Critical Thinking. Type: Textbook. ISBN: 9781538134948
  1. Uhlemann, M.R., & Turner, D. (Eds.). A legal handbook for the helping professional. 3rd ed. Victoria, British Columbia: Sedgwick Society for Consumer and Public Education, School of Social Work, University of Victoria, 2008.
    Type: Textbook. ISBN: 978-89-00-16798-6


To successfully complete this course, students must achieve a passing grade of 50% or higher on the overall course and 50% or higher on the mandatory Final Project.

Assignment 1 15%
Assignment 2 15%
Assignment 3 15%
Group Work 30%
Final Project (mandatory) 25%
Total 100%

Open Learning Faculty Member Information

An Open Learning Faculty Member is available to assist students. Students will receive the necessary contact information at the start of the course.

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