After successfully completing this course, you will be able to:
- Write effective business documents and correspondence consistent with professional writing
standards in a variety of practical situations.
- Analyze the audience for a given document or piece of correspondence, and choose writing and
document design strategies appropriate for that context.
- Critically analyze articles to identify and summarize main ideas and argument.
- Collaborate effectively with other students.
- Interact appropriately with peer editors or readers to accept and provide useful and
CMNS 1291 includes the following twelve lessons:
1. The Importance of Effective Communication
2. Planning Your Message
3. The Audience-Centred Approach
4. Writing Clearly and Concisely
5. Revision and Document Design
6. Routine and Positive Messages
7. Delivering Bad News
8. Persuasive Messages
10. Reports and Proposals
12. Employment Messages
Required text and materials
Students will receive all course materials including the textbook in their course package.
Thill, J.V., Bovee, C.L., & Cross, A. Excellence in Business Communication. 4th Cdn.
Ed. Toronto, ON: Pearson Canada , 2011.
Type: Textbook, ISBN: 978-0-13-700399-0
Students will receive a custom publication of this text - ISBN: 978-1-256-91746-5/1-256-91746-X
All content is the same.
Your textbook comes bundled with free access to a companion website. Bundle ISBN:
9781-323-12489-5. The course lessons suggest you try some model documents and interactive
document makeovers from the website, but these activities are not required to complete the
Note: The final exam is an open book exam. However, no digital or electronic resources will be
Computer with Internet is required.
To successfully complete this course, students must achieve a passing grade of 50% or higher on
the overall course, and 50% or higher on the final mandatory exam.
|Assignment 1: Exercises and Reflections
|Assignment 2: Planning Messages
|Assignment 3: Effective Writing
|Assignment 4: Writing Messages
|Assignment 5: Providing Feedback
|Assignment 6: Revising Messages
|Assignment 7: Planning a Report
|Assignment 8: Presentation
|Final Exam *
Open learning faculty member
An Open Learning Faculty Member is available to assist students to complete their course. The
primary communication is by phone if you are taking the print version of the course and through
the "Mail" tool in the Learning Environment if you are taking the web version. You will receive
the necessary contact information when you start your course.