BBUS 3331
Introduction to Production and Operations Management

3.0 Credits


This course examines the functional area of production and operations management in the manufacturing industry. Topics include decision-making, capacity planning, aggregate planning, forecasting, inventory management, distribution planning, materials requirements planning (MRP), project management and quality control.

Delivery Method

Print, self-paced


STAT 1201; MATH 1171, 1091 or 150 are recommended. Students are required to be comfortable with basic algebra.


Upon successful completion of this course, students should be able to:

  • Demonstrate an awareness and an appreciation of the importance of the operations and supply management to the sustainability of an enterprise.
  • Demonstrate a basic understanding of project management.
  • Demonstrate an awareness of the importance of facility layouts.
  • Explain the importance of quality control.
  • Apply techniques to measure quality control.
  • Demonstrate a basic understanding of the problems of waiting lines.
  • Demonstrate an understanding of the principles of just-in-time systems.
  • Explain the importance of forecasting.
  • Demonstrate the ability to apply some mathematical forecasting techniques.
  • Demonstrate an understanding of the concept of aggregate planning.
  • Demonstrate an understanding of the problems involved in inventory management.
  • Demonstrate an understanding of the principles underlying materials requirements planning.
  • Develop basic materials requirement schedules.
  • Demonstrate an understanding of the concepts of operations scheduling.

Course Outline

Module 1:

  • Unit 1: Introduction to Operations and Supply Management
  • Unit 2: Project Management

Module 2:

  • Unit 3: Manufacturing Processes and Facility Layout
  • Unit 4: Service Processes and Waiting Lines
  • Unit 5: Quality Management

Module 3:

  • Unit 6: Lean Manufacturing
  • Unit 7: Demand Management and Forecasting
  • Unit 8: Aggregate Sales and Operational Planning
  • Unit 9: Inventory Control

Module 4:

  • Unit 10: Material Requirements Planning
  • Unit 11: Scheduling

Maximum Completion

30 weeks

Required Text and Materials

Students registering for this course will have to source the following textbook on their own:

Chase, R. B. Aquilano, N. J. Jacobs, F. R. Boston. Operations & Supply Management. 12th ed. McGraw-Hill/Irwin, Inc, 2009.
Type: Textbook: ISBN: 9780073403298 or 9780077228934

Either edition is acceptable; however, the Student DVD is not used in the course.

Open Learning Faculty Member Information

An Open Learning Faculty member is available to assist students. Primary communication is through the Learning Environment's "Mail" tool or by phone. Students will receive the necessary contact information at the start of the course.


To successfully complete this course, students must achieve a passing grade of 50% or higher on the overall course, and 50% or higher on the final mandatory exam.

Assignment 1 15%
Assignment 2 15%
Assignment 3 15%
Assignment 4 15%
Final Examination * 40%
Total 100%

* Mandatory