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BBUS 3331: Introduction to Production and Operations Management

This course examines the functional area of production and operations management as practised in the manufacturing industry. The course includes decision-making, capacity planning, aggregate planning, forecasting, inventory management, distribution planning, materials requirements planning (MRP), project management and quality control.

Learning outcomes

  • Demonstrate an awareness and an appreciation of the importance of the operations and supply management to the sustainability of an enterprise.
  • Demonstrate a basic understanding of project management.
  • Demonstrate an awareness of the importance of facility layouts.
  • Explain the importance of quality control.
  • Apply techniques to measure quality control.
  • Demonstrate a basic understanding of the problems of waiting lines.
  • Demonstrate an understanding of the principles of just-in-time systems.
  • Explain the importance of forecasting.
  • Demonstrate the ability to apply some mathematical forecasting techniques.
  • Demonstrate an understanding of the concept of aggregate planning.
  • Demonstrate an understanding of the problems involved in inventory management.
  • Demonstrate an understanding of the principles underlying materials requirements planning.
  • Develop basic materials requirement schedules.
  • Demonstrate an understanding of the concepts of operations scheduling.

Course topics

Module 1:

  • Unit 1: Introduction to Operations and Supply Management
  • Unit 2: Project Management

Module 2:

  • Unit 3: Manufacturing Processes and Facility Layout
  • Unit 4: Service Processes and Waiting Lines
  • Unit 5: Quality Management

Module 3:

  • Unit 6: Lean Manufacturing
  • Unit 7: Demand Management and Forecasting
  • Unit 8: Aggregate Sales and Operational Planning
  • Unit 9: Inventory Control

Module 4:

  • Unit 10: Material Requirements Planning
  • Unit 11: Scheduling

Required text and materials

Students will need to source the following textbook on their own:

  1. Jacobs, F. R., & Chase, R. B. (2018). Operations and supply chain management (15th ed.). Boston, MA: McGraw-Hill Education.
    Type: Textbook: ISBN: 9781259666100

Additional requirements

A calculator that includes square root functions.


Please be aware that should your course have a final exam, you are responsible for the fee to the online proctoring service, ProctorU, or to the in-person approved Testing Centre. Please contact with any questions about this.

To successfully complete this course, students must achieve a passing grade of 50% or higher on the overall course, and 50% or higher on the final mandatory exam.

Assignment 1: Module 1 15%
Assignment 2: Module 2 15%
Assignment 3: Module 3 15%
Assignment 4: Module 4 15%
Final Exam (mandatory) 40%
Total 100%

Open Learning Faculty Member Information

An Open Learning Faculty Member is available to assist students. Students will receive the necessary contact information at the start of the course.

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