HLTH 3101
Client-Directed Care Management

3.0 Credits

Description

This online course is intended for professionals working in the health system and/or Upper-level students in health degree programs wishing to develop their knowledge and skill in care management. Students explore the theory of care management within a client-directed service philosophy including ethical decision-making using bioethical principles, the balancing of autonomy and risk, the legal context of care management, and system barriers to client-directed service delivery. Using both teleconferences and online discussions, the course is delivered in the context of current and emerging health policy and organizational structures.

Delivery Method

Online, Paced.

Prerequisites

Graduation with a Health Care diploma, experience in a health care setting and recent upper-level coursework are recommended.

Objectives

After successfully completing this course, students will be able to:

  • Define client-directed care management in context of the Canadian Health Care System
  • Apply the activities of a client-direct care management framework
  • Apply the techniques of critical thinking, relationship building and self-reflective strategies to client-directed care management practice
  • Apply a client-directed care management process that is common to care managers
  • Demonstrate understanding of client autonomy, risk management and ethics by applying definitions, concepts, principles and processes to complex care situations
  • Identify pertinent legislation and the implications of the legal framework for client-directed care management practice based on the Canadian legal system
  • Apply care management models to care situations reflecting a client-directed approach and perspective.
  • Analyze and describe how client-directed care management principles and practice apply at a systems level
  • Demonstrate that knowledge and tools from the course can be applied to your practice as a client-directed care manager.
  • Demonstrate the ability to integrate course knowledge and tools to increasingly complex care situations.

Course Outline

Module 1: Principles, Teams and Process

Module 2: Ethical Decision-Making and Legal Principles

Module 3: Historical Roots and System Elements

Maximum Completion

16 weeks.

Required Text and Materials

  1. Paul, R. and L. Elder. The Miniature Guide to Critical Thinking. The Foundation for Critical Thinking, 7e, 2014.
    Type: ISBN: 978-0-98-575440-2
  1. Uhlemann, M.R., & Turner, D. (Eds.). A legal handbook for the helping professional. Victoria, British Columbia: Sedgwick Society for Consumer and Public Education, School of Social Work, University of Victoria, 3rd ed. (2008).
    Type: Textbook. ISBN: 978-89-00-16798-6

Additional Requirements

Computer with Internet and CD-ROM drive. Use of a printer.

Open Learning Faculty Member Information

An Open Learning Faculty Member is available to assist students. Primary communication is through the Learning Environment's "Mail" tool or by phone. Students will receive the necessary contact information at the start of the course.

Assessment

To successfully complete this course, students must achieve a passing grade of 50% or higher on the overall course and 50% or higher on the mandatory Final Project.

Assignment 1 12%
Assignment 2 12%
Assignment 3 11%
Discussion Forums 25%
Participation 15%
Final Project * 25%
Total 100%

* Mandatory