Thompson Rivers University

TRU
Open Learning

Contact Us

You may contact TRU-OL by email, phone, regular mail, and fax.

Student Services

Email
student@tru.ca

Phone Student Services
1.800.663.9711 (toll-free in Canada) or 250.852.7000 (Kamloops and International)
(see below for list of individual departments)

Regular Mail
Thompson Rivers University, Open Learning
Student Services
BC Centre for Open Learning, 4th Floor
900 McGill Road
Kamloops, BC V2C 0C8

Services for Students
Contact information for individual departments is provided below.

Enrolment Services

  • Help with course selection and registration
  • English and mathematics placement tests
  • Information about programs, admission, applications, and transfer credit
  • Referral for detailed program planning assistance
  • Course information sheets, forms, TRU-OL calendar, course availability and fees information
  • Change of name, address, or phone number
  • Assistance with course materials
  • Cancellation of course registration, withdrawal from a course, course extension
  • Official transcripts
  • Tax receipts and course fees receipts
  • Help with log-in problems to myTRU

Email: student@tru.ca
Phone: 1.800.663.9711 (toll-free in Canada) or 250.852.7000 (Kamloops and International)
Fax: 250.852.6405

Disability Services

  • Students interested in distance learning who require accommodations or support may contact Disability Services.

Online: Disability Services Department

Examinations

  • Examination scheduling
  • Changes in examination arrangements

Email: exams@tru.ca
Phone: 1.800.663.9711 (toll-free in Canada) or 250.852.7000 (Kamloops and International)
Fax: 250.852.6401

Student Awards & Financial Support

  • Government loans and grants for full-time students
  • Help with student loan appeals and reassessment
  • Institutional grants for single parents who are full-time students
  • Need-based bursaries and grants for part-time students
  • Annual awards and medals

Email: OLfinaid@tru.ca
Phone: 1.800.663.9711 Ext. 2 (toll-free in Canada) or 250.852.6802 (Kamloops and International)
Fax: 250.371.5668

First Nations Learning Centres

  • TRU-OL's partner First Nations Learning Centres offer ABE upgrading courses and programs, business and other college courses, and some university-level courses.

Email: student@tru.ca

IT Service Desk

  • Help with log-in problems to myTRU, Blackboard, and WebCT
  • Help with myTRU, Blackboard and WebCT features

Email: ITServiceDesk@tru.ca
Phone: 1.888.852.8533 (toll-free in Canada) or 250.852.6800 (Kamloops and International)

IT Service Desk hours are:

  • January 1 - April 30: Monday to Friday, 8 am to 8 pm, Pacific Time
  • May 1 - August 31: Monday to Friday, 8 am to 6 pm, Pacific Time
  • September 1 - December 31: Monday to Friday, 8 am to 8 pm, Pacific Time

In addition, between September and April, voicemail and email to the IT Service Desk will be checked on weekdays between 8 am and 4 pm.

Marketing and Communications

Email: OLMarketing@tru.ca

Jennifer Read Director, Marketing and Communications
Laurie Robinson Digital Marketing Manager
Lindsey Norris Digital Content Strategist 
Corey Wiwchar Marketing Coordinator
Cristian Sonea, Web Strategist
Dawn-Louise McLeodWriter/Editor

Media Consent Form

TRU Library Services

  • Research/Reference assistance and access to all TRU Library's online resources
  • Book/video loans and photocopies of journal articles
  • Delivery of library materials to home or workplace

Web: tru.ca/library/distance.html
Email: distancelib@tru.ca
Phone: 1.800.663.1699 (toll-free in Canada) or 250.852.6402 (Kamloops and International)
Fax: 250.828.5313

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