Thompson Rivers University
Thompson Rivers University

Contact TRU-OL

Contact TRU-OL by email, phone, regular mail, and fax.

Enrolment Services


Phone Enrolment Services
1-800-663-9711 (toll-free in Canada) or 250-852-7000 (Kamloops and International)
(see below for list of individual departments)

Regular Mail
Thompson Rivers University, Open Learning
Enrolment Services
BC Centre for Open Learning, 3rd Floor
805 TRU Way
Kamloops, BC V2C 0C8

Services for Students
Contact information for individual departments is provided below.

Enrolment Services

  • Help with course selection and registration
  • English and mathematics placement tests
  • Information about programs, admission, applications, and transfer credit
  • Referral for detailed program planning assistance
  • Course information sheets, forms, TRU-OL calendar, course availability and fees information
  • Change of name, address, or phone number
  • Assistance with course materials
  • Cancellation of course registration, withdrawal from a course, course extension
  • Official transcripts
  • Tax receipts and course fees receipts
  • Help with log-in problems to myTRU

Phone: 1-800-663-9711 (toll-free in Canada) or 250-852-7000 (Kamloops and International)
Fax: 250-852-6405

Disability Services

  • Students interested in distance learning who require accommodations or support may contact Disability Services.

Online: Disability Services Department


  • Examination scheduling
  • Changes in examination arrangements

Phone: 1-800-663-9711 (toll-free in Canada) or 250-852-7000 (Kamloops and International)
Fax: 250-852-6401

Student Awards & Financial Support

  • Government loans and grants for full-time students
  • Help with student loan appeals and reassessment
  • Institutional grants for single parents who are full-time students
  • Need-based bursaries and grants for part-time students
  • Annual awards and medals

Phone: 1-800-663-9711 Ext. 4 (toll-free in Canada) or 250-852-6802 (Kamloops and International)
Fax: 250-371-5668

First Nations Learning Centres

  • TRU-OL's partner First Nations Learning Centres offer ABE upgrading courses and programs, business and other college courses, and some university-level courses.


IT Service Desk

  • Help with log-in problems to myTRU, Blackboard, and WebCT
  • Help with myTRU, Blackboard and WebCT features

Phone: 1-888-852-8533 (toll-free in Canada) or 250-852-6800 (Kamloops and International)

IT Service Desk hours are Monday to Friday, 8 a.m. to 6 p.m.

From September to April, voicemail and email are checked on weekdays between 8 a.m. and 4 p.m.

Marketing and Communications


Media Consent Form

TRU Library Services

  • Research/Reference assistance and access to all TRU Library's online resources
  • Book/video loans and photocopies of journal articles
  • Delivery of library materials to home or workplace

Phone: 1-800-663-1699 (toll-free in Canada) or 250-852-6402 (Kamloops and International)
Fax: 250-828-5313