Contact Us

If you have any questions related to the delivery of your course and/or your Open Learning Faculty Member please use the contact information below. Please note we also have LiveChat support available on this page.

Email: deliverysupport@tru.ca

Phone: 1-800-663-9711 (toll-free in Canada)
1-250-828-5000 (Kamloops and international)

At TRU Open Learning, we believe that limited or no internet access should not be a barrier to learning. To support students with limited or no internet access, we are modernizing our services to help facilitate access to course materials. TRU Open Learning will work with students to find practical solutions and support their learning journey. If you have any questions, please contact our dedicated delivery support for students with limited or no internet access.

Email: DeliverySupport2@tru.ca

Phone: 1-800-663-9711 (toll-free in Canada)
1-250-828-5000 (Kamloops and international)

Webpage: Click here.

Please fill out this form to connect with your appropriate advisor.

For Veterinary Technology program, email vettech@tru.ca

Accessibility Services can assist students with questions related to accessibility accommodations in TRU Open Learning courses. If accommodations are required, contact Accessibility Services prior to registering for a course.

Email: as@tru.ca
Phone: 1-800-663-9711 (toll-free in Canada)
1-250-828-5000 (Kamloops and international)
Website: TRU Open Learning Accessibility Services

For questions regarding final examinations in TRU Open Learning courses or questions about ProctorU.

Email: exams@tru.ca
Phone: 1-800-663-9711 ext. 3 (toll-free in Canada)
1-250-828-5000 (Kamloops and international)
Fax: 1-250-852-6401
Website Final Exams

The Office of the Vice-Provost, Learning and Teaching, is responsible for advancing the open access mandate of the University and provides administrative support for the departments within TRU Open Learning.

Program Delivery supports the delivery of Open Learning courses to TRU Open Learning students. In doing this we help with the scheduling courses, support and recruitment of Open Learning faculty members, final examinations, course materials, academic appeals, academic integrity and general resolution of issues related to delivery of courses. Questions related to your Open Learning faculty member or general course concerns can be directed to deliverysupport@tru.ca.

Curriculum Services provides leadership on the maintenance of courses, and includes editing, copyright and curriculum resources and coordination. Contact: Naomi Cloutier — Associate Director, Curriculum Services: ncloutier@tru.ca

Curriculum Development provides leadership and support for the development and maintenance of all TRU Open Learning courses.Contact: David Cormier - Director, Curriculum Development and Delivery: dcormier@tru.ca

Instructional Design leads the development of new courses and major revisions and provides expertise in learning design, promising practices in open and online pedagogies, and creation of engaging learning environments. learningdesign@tru.ca

Learning Technology and Innovation develops and maintains the online learning environment, and meets the digital production of needs for TRU Open Learning courses. It also provides learning technology support to TRU’s campus instructors and students. Contact: Brian Lamb — Director, Learning Technology & Innovation: blamb@tru.ca

Prior Learning and Assessment Recognition allows you to earn academic credit for life and work experience through prior learning and assessment recognition (PLAR). This process determines if the knowledge, skills and abilities you have acquired outside of post-secondary education can be used toward academic credits.Contact: Susan Forseille — Director, Prior Learning and Assessment Recognition: plar@tru.ca

Strategic Partnerships is responsible for negotiating, overseeing and administering formal articulation agreements that TRU has with other public post-secondary, private college, corporate and private training institutions across Canada. Contact with Partners and students: trupartners@tru.ca.