Does TRU Housing cover damages to my personal property?
No, TRU Housing's insurance coverage is for the physical structure of the buildings (walls, roof, flooring) and components (fridges, stoves) only. The university is not responsible for lost, stolen or damaged person property, regardless of the cause. All residents staying in TRU Housing are required to have property and liability insurance coverage for the duration of their housing contract. Thompson Rivers University, Housing Services, and Marsh Canada Ltd. have partnered to operate our mandatory property and liability insurance coverage program, ensuring that all residents and the university are protected. Learn more about the Student Property and Liability Insurance Program .
What if someone calls the main office to get in touch with me?
In accordance with BC’s Freedom of Information and Protection of Privacy Act, all information regarding residents is kept private. We will only communicate information to the resident themselves.
Who do I contact about lost or stolen keys?
If you left your keys in your room: visit your building’s front desk. Note that you may be subject to a lock-out fee.
If have lost your keys, please contact your building’s front desk ASAP to arrange a new replacement key. Note that you may be subject to a lost key charge. At some buildings, lost keys may require a locksmith to change the locks on suites and/or stairwells, which may result in addition fees to the resident to cover the cost.
What if there is a conflict with my roommate in residence?
We encourage residents to complete roommate agreements at the beginning of each semester, as well as with the addition of any new roommates. Any conflicts or concerns can be reported to residence life staff, who will investigate the issue and facilitate the appropriate actions.
Who do I contact to report concerns in residence?
If you have a concern in residence, please contact the front desk, or the residence life staff to address concerns such as maintenance and other housekeeping issues.
What happens during the winter break?
Both campus and residence services are limited over the winter break, so we strongly encourage students to arrange alternative accommodations. A winter break request form will be sent out in November 2022, so those who are unable to leave residence for the break may put in a request for winter housing. These requests are not guaranteed and are subject to additional fees to cover staffing and any programming over the break.
When is the deadline to move out of residence?
The deadline to move out at the end of the fall semester is December 17, 2023. The deadline to move-out for the end of the 2023-2024 academic year is April 21, 2024. Late move-out requests will be reviewed on a case-by-case basis and will be subject to additional fees for days stayed. This information can also be found in your building’s respective building’s Student Residence Agreement (SRA).
What is the policy for cancelling a residence contract?
The polices around cancellation our outlined in the Student Residence Agreement (SRA). Please refer to your building’s respective SRA for more information.
Before moving-in, please pay close attention to the Cancellations and Refunds portion of the cancellation policy. This information can be found in the SRA, as well as under the Rates section on each residence’s page.
I was involved in an incident in residence — what will happen next?
Incident reports are written when a suspected violation of the community living standards occurs. If a residence life coordinator reaches out to you to discuss an incident, you will be provided an opportunity to share you perspective. The goal of this meeting is to educate the resident when violations occur to minimize impact on the community and increase awareness of expectations within residence?
What happens if a decision is made about an incident and I do not agree with it?
Every resident has the right to submit an appeal (within 72 hours) of receiving a decision letter. A resident must indicate the reason for appeal (bias, procedural fairness or new information) and provide additional information to support the appeal request.
If this is an eviction appeal: The appeal will be delivered to the director of ancillary services. If the appeal is granted the director will enact the evictions appeal committee. The eviction appeal committee must have a student and a member of residence senior management. For more information on the appeals process please review the Residence Community Living Standards.
How long to receive my refund after move out?
After moving out it takes 6-8 weeks to receive your refund cheque. Ensure your address has been updated upon moving out. Please note the $100 application fee is non-refundable.
