What if someone calls the main office to get in touch with me?
In accordance with BC’s Freedom of Information and Protection of Privacy Act, all information regarding residents is kept private. We will only communicate information to the resident themselves.
Who do I contact about lost or stolen keys?
If you left your keys in your room: visit your building’s front desk to get a temporary lock-out key. Note that you may be subject to a lock-out fee.
If have lost your keys, please contact your building’s front desk ASAP to arrange a new replacement key. Note that you may be subject to a lost key charge. At some buildings, lost keys may require a locksmith to change the locks on suites and/or stairwells, which may result in addition fees to the resident to cover the cost.
Does TRU Housing cover damages to my personal property?
No. TRU Housing’s insurance coverage is for the physical structure of buildings (walls, roof, flooring) and components (fridges, stoves) only. The university is not responsible for lost, stolen or damaged personal property, regardless of the cause. We recommend that all personal belongings be covered by private insurance. Your family plan may cover you. BCAA is also an option.
What if there is a conflict with my roommate in residence?
We encourage residents to complete roommate agreements at the beginning of each semester, as well as with the addition of any new roommates. Any conflicts or concerns can be reported to residence life staff, who will investigate the issue and facilitate the appropriate actions.
Who do I contact to report concerns in residence?
If you have a concern in residence, please contact the front desk, or the residence life staff to address concerns such as maintenance and other housekeeping issues.
What happens during the winter break?
Both campus and residence services are limited over the winter break, so we strongly encourage students to arrange alternative accommodations. A winter break request form will be sent out in November 2022, so those who are unable to leave residence for the break may put in a request for winter housing. These requests are not guaranteed and are subject to additional fees to cover staffing and any programming over the break.
When is the deadline to move out of residence?
The deadline to move out at the end of the fall semester is December 18, 2022. The deadline to move-out for the end of the 2022-2023 academic year is April 25, 2023. Late move-out requests will be reviewed on a case-by-case basis and will be subject to additional fees for days stayed. This information can also be found in your building’s respective building’s Student Residence Agreement (SRA).
What is the policy for cancelling a residence contract?
The polices around cancellation our outlined in the Student Residence Agreement (SRA). Please refer to your building’s respective SRA for more information.
Before moving-in, please pay close attention to the Cancellations and Refunds portion of the cancellation policy. This information can be found in the SRA, as well as under the Rates section on each residence’s page.