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Thompson Rivers University
Thompson Rivers University

MNGT 1221: Supervision

Students explore the duties and responsibilities of supervisors and front-line management practices in modern dynamic organizations. They apply the principles of management namely planning, organizing, staffing, leading, and controlling, and also learn to work through and with people in order to achieve organizational goals and objectives. Topics include an introduction to supervision; planning and control; decision-making; organizing an effective department; staffing; performance appraisal; motivation; leadership; communication; conflicts and politics in the workplace; change and stress management; and disciplining employees.

Learning outcomes

After successfully completing this course, you will be able to:

  • Explain the role of a supervisor, their competencies and skills, and the challenges they face in present-day organizations.
  • Develop effective plans and controls.
  • Apply problem solving skills in order to make optimal management decisions.
  • Design and organize effective departments and teams.
  • Determine the staffing needs of the department, acquire the right people, and develop them for success.
  • Evaluate and appraise the performance of employees.
  • Apply motivational theories and concepts in supervision.
  • Demonstrate leadership qualities and traits in achieving department's objectives.
  • Discuss the importance of communications in effective supervision.
  • Develop skills needed to manage conflicts and politics in the workplace.
  • Practice effective change management, diversity and employee relations.
  • Formulate ways and means to deal with disciplinary issues in the workplace.

Course topics

  • Introduction to Supervision
  • Planning and Control
  • Problem Solving and Decision Making
  • Organizing an Effective Department
  • Staffing and Recruiting
  • Leading Followers
  • Motivating Followers
  • Effective Communication
  • Performance Appraisal
  • Conflict, Politics, and Discipline
  • Change Management and Innovation

Required text and materials

Students will need to source the following e-textbook on their own:

Robbins, S. P., DeCenzo, D. A., Wolter, R.. Supervision today!. 9th ed. Boston, MA: Pearson, 2019.
Type: eBook, ISBN-13: 9780134730806

Note: The required e-textbook is available for purchase directly from the TRU Bookstore.


Please be aware that should your course have a final exam, you are responsible for the fee to the online proctoring service, ProctorU, or to the in-person approved Testing Centre. Please contact with any questions about this.

To successfully complete the course, students must achieve a passing grade of 50% or higher on the overall course, and 50% or higher on the final mandatory exam.

Assignment 1: Introduction to Supervision; Planning; Control 15%
Assignment 2: Problem Solving and Decision Making; Organizing; Staffing and Recruiting 15%
Assignment 3: Leadership; Motivation; Effective Communication 15%
Assignment 4: Performance Appraisal; Conflict and Discipline; Change Management and Innovation 15%
Final Exam (mandatory) 40%
Total 100%

Open Learning Faculty Member Information

An Open Learning Faculty Member is available to assist students. Students will receive the necessary contact information at the start of the course.

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