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Thompson Rivers University
Thompson Rivers University

HLTH 3713: Seniors Residential Site Operations

Students develop an understanding of the scope of managerial oversight in seniors’ residences. Students will explore the responsibilities and accountabilities of the manager including managing changing populations within varied segments of the industry (e.g. independent living, assisted living, etc.), sales and marketing, risk management, labor relations in the workplace, staff development and residential services.

Learning outcomes

  • Identify and develop strategies for sales and marketing in the seniors living industry.
  • Identify relevant risk management issues and strategies related to staff and residents.
  • Analyze the importance of labour relations actions and strategies in maintaining consistent, safe residential operation.
  • Describe the importance of planned staff development.
  • Explain the delivery and supervision of the various services and standards surrounding hospitality, support, and clinical services in the seniors living environment.

Course topics

  • Unit 1: Introduction to Seniors Housing in British Columbia
  • Unit 2: Guiding Principles in Seniors Living Management
  • Unit 3: Sales and Marketing
  • Unit 4: Risk Management
  • Unit 5: Labour Relations
  • Unit 6: Resident Services
  • Unit 7: Stakeholder Relations

Required text and materials

The following Open Education Resources (OER) textbook, free of charge, is required for this course:

  1. Tanner, J. and Raymond, M. (2010). Principles of Marketing. The Saylor Foundation. 
    Retrieved from Principles of Marketing – H5P Edition – Simple Book Publishing (

The following textbooks would have been purchased in HLTH 2707 and HLTH 3711. Students who did not take HLTH 2707 and HLTH 3711 or don't already own the required textbook, will need to purchase them. To do so, please contact Enrolment Services at or 1.800.663.9711 (toll-free in Canada), 250.852.7000 (Kamloops, BC), and 1.250.852.7000 (International).

  1. Mancer, K. (2010). The Future of Seniors Housing: Planning, Building and Operating Successful Seniors Housing Projects. Lumina Services Inc. 
    Type: Textbook. ISBN 9780986736100
  2. Novak, M., Campbell, L., and Northcott, H.C.(2018) Aging and Society: A Canadian Perspective. (8th ed.)., Nelson Education Ltd. 
    Type: Textbook. ISBN: 9780176700010


To successfully complete this course, students must achieve a passing grade of 50% or higher on the overall course and 50% or higher on the mandatory final project.

Assignment #1: Units 1-3 Discussion 5%
Assignment #2: Guiding Principles Paper 10%
Assignment #3: Marketing Plan 15%
Assignment #4: Units 4-7 Discussion 5%
Risk Management Quiz 15%
Assignment #5: Labour Relations Case Study 15%
Mandatory Final Project: Seniors Living Organization Portfolio 35%

Open Learning Faculty Member Information

An Open Learning Faculty Member is available to assist students. Students will receive the necessary contact information at the start of the course.

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