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Thompson Rivers University
Thompson Rivers University

EDUC 5441: Understanding and Managing Conflict

NOTE: To register for this course, please email or call 250-377-6067.

Understanding and managing conflict is core to many educational roles, for example, teacher, principal, district leaders, counselors, and curriculum consultants. It also is central to leadership in other sectors such as health care, social services, the military, and more. This course will examine these topics: types and causes of conflict, cultural components of conflict, effects of conflict, conflict management, and conflict vis-a-vis organizational change.

Learning outcomes

  • Appreciate and assess the role of conflict in their professional lives.
  • Demonstrate understanding of the types and causes of conflict.
  • Interpret the cultural components of conflict.
  • Examine and analyze the negative impact of conflict.
  • Develop and apply theoretical and practical knowledge in understanding and managing conflict.
  • Demonstrate an understanding of how conflict is a necessary component of change.
  • Increase critical thinking skills.
  • Expand academic writing skills.

Course topics

  • Module 1: The Role of a Leader in Understanding and Managing Conflict
  • Module 2: An Overview of the School Context
  • Module 3: Change and Conflict
  • Module 4: The Role of Leadership in Advancing Change Issues and Managing Emotions and Conflict
  • Module 5: Issues of Diversity, Bias, and Understanding Conflict
  • Module 6: The Role of the Individual in Understanding and Managing Conflict
  • Module 7: Conflict Resolution
  • Module 8: The Role of Conflict in Professional Life
  • Module 9: Conflict as Part of Change
  • Module 10: Managing Conflict
  • Module 11: The Role of Trust in Leadership
  • Module 12: Routine Management of Conflict

Required text and materials

Online MEd students are responsible for sourcing and/or ordering their own books. Please see the list of required textbooks here:

Students may be able to order the text through the TRU Bookstore at

If students have any questions about obtaining the correct textbook, please contact


To successfully complete this course, students must achieve a passing grade of 70% or higher on the overall course, and 50% or higher on the final mandatory project.

Assignment 1: Reflective Journal 15%
Assignment 2: Case Study Analysis 5%
Discussions 1 through 6 8%
Assignment 3: Annotated Literature Review 15%
Assignment 4: Speech and Body Language Video 10%
Assignment 5: Conflict Essay 20%
Discussions 7 through 12 7%
Final Project: Conflict Presentation (mandatory) 20%
Total 100%

Open Learning Faculty Member Information

An Open Learning Faculty Member is available to assist students. Students will receive the necessary contact information at the start of the course.

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