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Thompson Rivers University
Thompson Rivers University

CONV 1041: Event Volunteer Management

Students are introduced to concepts and theories for the successful management of event volunteers. Current trends and their impacts on volunteer organizations are examined. Students participate in volunteering for a special event.

Learning outcomes

  • Explain key event volunteer management issues and how they relate to tourism and leisure organizations.
  • Understand and articulate a variety of concepts and theories, including the volunteer cycle, recruitment, orientation and evaluation, for the management of event volunteers.
  • Identify and describe the event volunteer cycle.
  • Identify operational areas where policy development is required.
  • Construct appropriate policies and procedures as needed within your event related organization.
  • Identify and explain current event volunteer management trends and issues and their potential impact on organizations and society in general.
  • Describe the future of volunteering in Canada.

Course topics

Module 1: Introduction and Overview of the Tourism Industry

Module 2: The Volunteer Cycle

Module 3: The Volunteer Manager / Coordinator and Volunteers

Module 4: Policy for Volunteer Programs

Module 5: Volunteer Event Management

Required text and materials

The following materials are required for this course:

  1. Graff, L. L. (2005). Best of all: The quick reference guide to effective volunteer involvement. Linda Graff and Associates.
    Type: E-text: ISBN 0-9684760-3-1
  1. Graff, L. L. (1997). By definition: Policies for volunteer programs (2nd ed.). Linda Graff and Associates.
    Type: E-text: ISBN 0-9684760-0-7

NOTE: Students are required to purchase both of the above e-texts from, Energize, Inc. for an additional cost of approximately $30.00 USD. The link for the Energize Bookstore page containing both publications is:


To successfully complete this course, students must achieve a passing grade of 50% or higher on the overall course, and 50% or higher on the final mandatory project.

Assignment 1: Community Volunteer Opportunity Profile 10%
Assignment 2: SWOT Analysis 10%
Assignment 3: Could you tell us… ? 10%
Assignment 4: The Interview 10%
Assignment 5: The Campaign 10%
Reflection Journal 20%
Final Project: Volunteer Case Study (mandatory) 30%
Total 100%

Open Learning Faculty Member Information

An Open Learning Faculty Member is available to assist students. Students will receive the necessary contact information at the start of the course.

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