Requesting Our Services
You’ll receive a confirmation that your project request has been received.
If necessary, we will follow up with you to clarify any details. If you have a large or complex project, we may need to meet to make sure we understand exactly what you need and will, in collaboration with you, develop a creative brief or communication plan based on our meeting. In this case, we will ask you to review and sign off on the plan before we start work. Once we have agreed on what you need, the project is assigned and creative work begins.
Please note that we can not begin work on your project until we’ve received all necessary content – text, photos, etc. Once you have provided us with all the content we need to get started we will schedule your project and assign a team member to work with you.
When creative development is complete, you sign off on the final creative product prior to submission to printers, posting online, etc.
Dialogue with you continues from project start to completion. Once the project is complete and data gathered on how well goals were met, we will invite you to complete a Feedback Form to get your perspective on what worked well, what could have worked better, and what you see as next steps / opportunities for future planning.
Such as posters, forms, CCTV slides: one to four weeks, depending on scope of request and departmental workload.
More complex projects
Such as promotion of a new event, program or service: two to twelve weeks, depending on scope of project and departmental workload.
Large scale initiatives
Such as undertaking an employee awareness campaign: two to 24 weeks, depending on scope of project and departmental workload.