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FAQ

 How do I know what textbooks to buy?

If you are taking online courses, you will be sent a package with an updated textbook list each semester (once you're registered and paid).

If you are taking on campus courses, the textbooks will be available in the bookstore.

 How do I know if I am eligible for any course waivers?

Course waivers are assessed at the time of admission to the program and are noted on your Letter of Admission. If you feel that you are eligible for additional waivers, provide detailed course outlines/syllabi to the MBA program advisor at sobegraduateadvising@tru.ca.

 How do I drop a course?
If you would like to add or drop an on campus course or online course, you can do so through myTRU before the start of classes, space permitting. Select the Student Resources tab (not the Open Learning Student tab). When selecting the term, do not select the OL Division.

After courses have commenced:

On Campus Sections
Students who would like to add an on campus section can still do so through myTRU space permitting, however, adding courses (after the start date and up until end of the TRU course change period) requires permission from the instructor. Students who would like to drop an on campus section can do so through my TRU. Please ensure drop dates and deadlines and the impact on your study plan/study permit/funding are taken into consideration before dropping a course. Please note that if you drop a course, this may delay graduation for up to a one-year period.

Online Sections
Students who would like to add or drop an online section cannot do so through myTRU after courses have started. Students must contact the MBA program at sobegraduateadvising@tru.ca, cc: gradadmissions@tru.ca requesting the add or drop (after the start date and up until the end of the TRU course change period).

The addition of an online section after the start date requires permission of the instructor.

If dropping a course, please ensure drop dates and deadlines and the impact on your study plan/study permit/funding are taken into consideration.

It is recommended that online students structure a course plan well ahead of the start of term to lessen the need for adds and drops. Please contact sobegraduateadvising@tru.ca for guidance if required.

Please note that if you drop a course, this may delay graduation for up to a one-year period.

 Who do I contact if I have questions about course planning?

Contact your MBA advisor at sobegraduateadvising@tru.ca.

 Where and how do I access my online course?

You can access your online courses by going directly to Moodle and logging in. Courses will be available in Moodle on the start date as indicated on the course schedule. However, if you would like to familiarize yourself with Moodle, you can find a tutorial on TRUOL's orientation website.

 I'm trying to register for a course and receive a message that says "upper level advisor approval required" — who do I contact?

The message means that you have to get your advisor's approval to register for the course. Contact your MBA program advisor at sobegraduateadvising@tru.ca to get approval.

 What is the minimum passing grade and GPA?

The minimum course passing grade for students in the GDBA and MBA program will be a grade of B-. Students must maintain an overall program GPA of 3.0 in order to graduate from the GDBA or MBA program. » Grading Systems

 I've failed a course twice — what should I do?

Please contact your MBA program advisor at sobegraduateadvising@tru.ca to review your options and review the Course and Program Repeaters Policy ED - 3.3.

 I missed my fee payment deadline — what do I do?

Students whose fees have not been paid in full, or who do not have a fee deferral by the payment deadline may have their registration cancelled and their space made available to students in the following order of priority:

  • Wait-listed students
  • New registrants from the late applicant group
  • Fee deferral information

The Financial Aid and Awards Office is responsible for the approval of fee deferrals.  Here is more information on Payment Deadlines, Reinstatement, Refunds and Fee Deferrals.

 What is the attendance policy of TRU?

Students are expected to attend all classes as outlined in the attendance regulations in the TRU Calendar, Student Attendance Policy ED 3-1. It is the responsibility of each student to be familiar with and abide by these policies. Admission may be refused by the instructor for lateness, class misconduct, or failure to complete assigned work. In the case of deficient attendance, students may be excluded from a course or final exam in a course.

 I am an online student, how do I find out when my exams are?

Final exams for all online courses are scheduled prior to course registration. The schedule can be found here: Online Exam Schedule

Please note that travel and work are not eligible excuses for missing a final exam and that by registering in this course you are agreeing to write the final exam at the date and time listed on the course schedules.

The Open Learning Exams Department will be scheduling your exam at an Exam Centre near you. We will be in touch with you regarding the location and specific time of your exam closer to the exam period. Please check your current address on your myTRU account by selecting the Student Resources tab and under Personal Information selecting Update Addresses and Phones. If this is not near the location where you need your exam scheduled, you must notify exams@tru.ca with a new location and update your address on myTRU.  All final exams must be written in Canada.

Please note that exams results for online courses will take longer to reach students as the process for grading takes longer.

 What can I do in case I miss an exam or need to reschedule my exam?

In general, only illness (written excuse from doctor required) and domestic affliction will be considered as valid reasons for a missed examination. Should either of these occur and remedy is sought, on-campus students must notify the Registrar's Office within two days following the scheduled date of the missed examination.  Online students must contact sobegraduateadvising@tru.ca cc: exams@tru.ca immediately in the event of a missed exam.

No provision will be made to make up missed examinations caused by misreading of the exam schedule. In cases where, in the judgment of the Registrar's Office, other circumstances clearly beyond the control of the student, have led to a missed final exam, consideration may also be given.

Please review the Exam Policy for more information.

 How do I apply to graduate?

Students must apply to graduate. This is done through their myTRU account using the following steps:

  • Log into your account
  • Click onto the "Student Resources" tab
  • Scroll down until you see "My Academic Record" (on the left side of page)
  • Select "Apply for Graduation"
  • Follow the directions. Check the box within the online form to RSVP Convocation