Privacy Notification and Consent - ProctorU (Online Proctoring Service)

Thompson Rivers University (TRU) collects, uses, discloses and retains personal information in compliance with the BC Freedom of Information and Protection of Privacy Act (FIPPA). Your personal information is being collected and will be used for the purposes of creating a personal account and proctoring of an exam through the ProctorU on-line proctoring service.

ProctorU proctoring service collects, creates and stores a wide variety of personal information that will/may include:

First and last name, address, institution name, phone number, student number, user name, student images, password, email address, real-time video and audio viewing, notes regarding student's behavior during the exam, visual identification (photo matching), viewing of student’s computer screens and systems, and 360° testing environment scanning when requested, real-time monitoring of all applications, windows, and monitors that are being utilized on your computer during the exam, to prevent unauthorized viewing of content during an exam.

Participation in the use of ProctorU is voluntary. ProctorU will also collect (but not store) your credit card information for the payment of this service, should you choose to participate.

The invigilator will ask to view (but not collect or store) your student identification to verity your identity, and will remote access your computer to unlock the exam. When monitoring your actions via video streaming, the invigilator may possibly record your actions if they suspect academic integrity behavioural issues. You will be verbally notified if/when recording begins.

The collection of and access to the personal information listed above is permitted under section 26(c) of the FIPPA.

Records Retention: Any video records of you created by ProctorU will be kept by ProctorU for up to 7 days in order to make a decision about any possible academic integrity infraction. All personal information collected and stored by ProctorU within your profile account will be permanently deleted if the account has not been used after one year.

CONSENT TO STORE PERSONAL INFORMATION OUTSIDE CANADA

ProctorU is an American company. An agreement is in place between ProctorU and TRU by which ProctorU will take reasonable steps to protect your personal information from unauthorized access and disclosure. Information about how ProctorU protects your privacy can be found in their Privacy Policy.

I consent to the storage and access of my personal information from outside of Canada.

This consent is in effect from the day you register with ProctorU and expires one year after completion of your exam.

Questions relating to ProctorU should be directed to Tod Denham, Supervisor of Exams. For information about this privacy notice please contact the Privacy office at 250-828-5012, privacy@tru.ca. or by post to: TRU Privacy Office, 805 TRU Way, Kamloops, BC, V2C 0C8.