Pay-Per-Print – student printing

To print using Pay-Per-Print, you must:

• Be an active student (use your TID login).
• Have sufficient funds in your account.
• Use the myTRUPrint queue when printing.

1. Go to the Pay-Per-Print portal and log in with your TID login.
2. On the left, select Add Print Credits.
3. Choose an amount and click Add Value.
4. Enter payment information and choose Checkout.
5. Confirm your credits on the receipt.
6. Always Log Out when finished.

1. From a TRU student workstation, click Print in your application and ensure myTRUPrint is selected. Print jobs are held for up to 24 hours.
2. At the printer, log in with your TID number and password and select Print Release.
3. Always Log Out when finished.

1. Go to the Pay-Per-Print portal and log in using your TID number and password.
2. Select Web Print and then Submit a Job.
3. Choose myTRUPrint, select the number of copies and upload your document.
4. At the printer, log in with your TID number and password and select Print Release.
5. Always Log Out when finished.

File formats supported: PDF, BMP, DIB, GIF, JFIF, JIF, JPE, JPEG, JPG, PNG, TIF, TIFF

1. Use Print Preview to ensure proper setup and avoid errors.
2. Choose the correct paper size; select double-sided and black and white (cheaper), as colour printing is more expensive.
3. Check the print cost in the pop-up window before confirming. If it looks correct, click Print to proceed—your document will print and your account balance will update. If not, select Cancel to adjust your settings.
4. Always Log Out when finished.

1. Log in to a RICOH printer with your TID number and password.
2. Select Device Functions and then Copy.
3. Configure your options and press Start.
4. Always Log Out when finished.

Option 1: Email

1. Log in via the PaperCutMF Client using your TID number and password.
2. Select Device Functions and then Scanner.
3. Select your scan destination; your myTRU address appears by default.
4. Place the document face down and press Start.
5. Place the next document and select Scan Next Original or Finish Scan when done.
6. The PDF will arrive in your email within 10 minutes.
7. Always Log Out when finished.

Option 2: USB drive

1. Log in via the PaperCutMF Client using your TID number and password.
2. Select Device Functions then Print/Scan (Memory Storage Device) and Scan to Storage Device.
3. Insert your USB drive and confirm detection.
4. Place the document to be scanned face down on the glass.
5. Choose location, place document and press Start.
6. Choose Scan Next Original or Finish Scan.
7. When finished, eject the memory device (USB) by selecting the Eject icon.
8. Remove the USB safely.
9. Always Log Out when finished.

1. Place all documents on the feeder tray, face up and vertical.

Student printers are available in the following campus buildings.

Kamloops campus

Regional centres and other locations

• For student printer support email payperprint@tru.ca.
• For general student technology assistance visit the IT Services Portal or email itservicedesk@tru.ca.

You are the only person entitled to use your Pay-Per-Print account. You may not use your Pay-Per-Print account for any improper or unlawful purpose.

Misuse of the Services or another person’s account (including credential sharing, falsifying account information, or unauthorized access) breaches TRU’s Responsible Use of IT Facilities and Services (BRD 16-0) and may result in account suspension and action under TRU’s Information Security Policy (BRD 16-1) and Student Affairs non-academic conduct processes.

Users must comply with Canadian copyright law, TRU Copyright Policy (ADM 03-0), and TRU Fair Dealing Policy (ADM 03-1) when using the Services. Copying or printing of copyright-protected works is permitted only to the extent allowed by law. Further guidance is available from the Intellectual Property Office (copyright@tru.ca).

You may use your Pay-Per-Print account at all locations which support the Services. The account functions on the principles of a declining balance where print or copy jobs produced on a TRU print device will be deducted from your account.

You are responsible for the use of your Pay-Per-Print account, including debits made because of misuse of your account. If you have problems using your account, you must first try to settle the problem directly with your financial service provider. In some circumstances, TRU may be able to aid in resolving disputed or declined transactions.

Ensure you log out of your Pay-Per-Print account at the end of each session.

You are responsible for safeguarding your Pay-Per-Print account information against loss or theft and for keeping your online account password confidential. TRU will not ask you to divulge any of your access information.

Anytime you suspect that your password has been compromised in any way, change your password immediately. You can also deactivate your Pay-Per-Print account by calling TRU Print Services at 250-828-5141 or visit Wolfie’s Campus Store for assistance. An email or voice message does not constitute proper notification.

You are responsible for all transactions made on your Pay-Per-Print account until it has been reported to TRU as compromised. TRU is not responsible for debits or services obtained on a compromised account.

After you deactivate your Pay-Per-Print account, you will not be responsible for any further unauthorized use. Once a replacement Pay-Per-Print account has been issued, your remaining cash balance will be transferred to your new Pay-Per-Print account.

Your Pay-Per-Print account expires after twelve (12) months of inactivity. When an account expires, any remaining balance is cancelled and forfeited (not refundable or redeemable for cash).

Funds added to your Pay-Per-Print account are non-refundable and not redeemable in cash. Your balance has no cash value; it may only be used to pay for on-campus printing and cannot be credited back to a payment card or other account.

For this reason, please add only the amount of credit you reasonably expect to use.

If a print job fails due to a machine issue, you may request a chargeback to your account. Eligible failures include (but aren’t limited to) paper jams, low/empty toner, or other mechanical/device malfunctions.

Chargebacks are not available for user errors, such as incorrect document setup or choosing the wrong settings (for example, selecting double-sided when single-sided was intended).

How to request a chargeback

1. Log in to your Pay-Per-Print account and open Recent Print Jobs.
2. Find the affected job and click Request Refund in the far-right column.
3. Choose Full amount or Partial amount (enter the partial amount if only part of the job failed).
4. Enter the Reason for Request and click Send.

An administrator will review your request and notify you of the decision. Approved chargebacks are credited to your Pay-Per-Print account balance (not to a payment card or in cash) within five (5) business days and may be used toward future printing. Refunds or redemptions in cash will not be issued for eligible failures.

If a charge on your Pay-Per-Print account cannot be resolved with your financial service provider and you wish to dispute it further, notify TRU Print Services by emailing payperprint@tru.ca within ten (10) calendar days of the transaction date.

Please include the date, location, and amount of the transaction, as well as any relevant information that may assist staff in reviewing your claim. Initiating a dispute with TRU does not guarantee that the charge will be credited to your Pay-Per-Print account. Each dispute is reviewed individually.

You are eligible to transfer your credits to another TRU student’s active Pay-Per-Print account.

All Pay-Per-Print account funds are in Canadian dollars.

Thompson Rivers University is not liable to you for any loss, damages or expenses of any kind that may result from the use or misuse of your Pay-Per-Print account or the Services, or if your Pay-Per-Print account is not accepted or you do not have sufficient funds in your account.

You agree to indemnify, hold harmless and release TRU from any and all claims for losses, damages, injury, fees, expenses, charges or debts made by any party against TRU arising out of the use or misuse of your Pay-Per-Print account or the Services.

Thompson Rivers University (“TRU”) collects your personal information (such as name, student ID, TRU email, Pay-Per-Print account identifiers, device and account activity logs, transaction details, and refund or dispute records) under section 26(c) of the Freedom of Information and Protection of Privacy Act (British Columbia) for the purposes of administering the Pay-Per-Print service, allocating charges, processing payments and refunds, ensuring security and fraud prevention, and resolving service issues and disputes.

TRU may disclose limited personal information to service providers for these purposes, including device and print-management providers (such as Ricoh and PaperCut) and payment processors (such as Moneris). Where required for support, troubleshooting, or error correction, your personal information may be stored in, accessed from, or disclosed to locations outside Canada.

By activating or using your TRU Pay-Per-Print account, you consent to this handling, including processing by PaperCut, its representatives, and permitted successors or assignees, as described in PaperCut’s Privacy Policy.

For questions about Pay-Per-Print or PaperCut software, contact TRU Print Services at payperprint@tru.ca, 250-828-5141 or by post to: TRU Print Services, 805 TRU Way, Kamloops, B.C. V2C 0C8.

For questions about this collection, contact the Privacy and Access Office, Thompson Rivers University, 805 TRU Way, Kamloops, B.C. V2C 0C8, 250-828-5036, privacy@tru.ca. TRU does not store full payment card numbers.

Immediately after purchasing credit.

Yes. To transfer credits, log into your Pay-Per-Print account and select Transfer. Enter the recipient’s TID number and amount. Use the comment box to provide information for your own records.

If you are experiencing technical difficulties with printing equipment, email payperprint@tru.ca.

Follow these steps:

1. Using your TID number and password, log in to Pay-Per-Print and select Recent Print Jobs.
2. Find the job and select Request Refund.
3. Choose full or partial refund and provide a reason.
4. Press Send. Approved refunds credit your account within five (5) business days.

Please note: unused account balances will not be refunded.

Your Pay-Per-Print account expires after twelve (12) months of inactivity. When an account expires, any remaining balance is cancelled and forfeited (not refundable or redeemable for cash). Inactive accounts expire after 12 months; remaining credits are removed. For additional details, please refer to the Terms and Conditions above.

Email payperprint@tru.ca for account support.

Sustainability is a core value at TRU, reflecting our commitment to responsible resource use and environmental stewardship. By introducing Pay-Per-Print, we’re encouraging more mindful printing habits that help reduce paper, toner, and energy consumption.

This approach supports TRU’s broader efforts to lessen our environmental impact and create a more sustainable campus for future generations.