Alumni and Community Users
Request a Library Card
TRU Alumni and Kamloops community members can request a library card to access TRU Library resources. For more information, visit the guide Alumni and Community User Resources. Library cards expire annually.
To request a library card:
- Alumni: Contact TRU Alumni.
- Kamloops community members: Visit the Research Help Desk, 3rd floor, House of Learning Library, during open hours.
What you can Borrow
For information on borrowing items, loan lengths, etc., please check the Alumni and Community Users section on our Borrowing guide.
To learn about other resources (e.g. article databases) available to TRU Alumni and Kamloops community members, visit the guide Alumni and Community User Resources.
Please note: TRU Interlibrary loan service (borrowing from external libraries), item recalls, equipment loans, and remote access to licensed materials (article databases requiring subscription, e-journals, e-books, etc.), are not available for Alumni or Community Users due to licensing restrictions.
Reference Service Commitment
TRU Library Reference Staff will:
- Provide timely, appropriate, helpful, and courteous service whether asked in person, online, or by phone.
- Be approachable, polite, sensitive, efficient, and knowledgeable.
- Respect the patron’s privacy and confidentiality.
- Make informed referrals when appropriate.
- Provide effective reference interviews, listen attentively, and connect patrons with resources that will answer their information needs.
- Answer all questions when possible within the limitations imposed by legal, financial, or access constraints.
- Follow Reference and User Services Guidelines (RUSA) whenever possible.
Eligibility for Reference Services
- TRU Library provides reference services to anyone who requests assistance. However, current TRU students, faculty, and staff take priority over requests for assistance by the non-TRU community.
- TRU Library does not offer an expedited or “Rush” system for requests for assistance. All requests are processed on a “first-come, first-served” basis.
Limitations of Reference Services
- When the reference staff member has multiple patron demands, first priority is placed on serving the needs of current TRU students and faculty.
- It is expected that a telephone request will entail significant research time, a return call may be required, or refer them to visit the reference desk, or book a one on one consultation.
- The Library is not equipped to handle most questions of a genealogical nature. These requests are referred to the TNRD public library.
- Reference assistance at TRU does not include giving legal or medical advice or opinions.