Contact Us

You may contact TRU-OL by email, phone, regular mail, and fax.

Email
student@tru.ca

Phone Student Services
1.800.663.9711 (toll-free in Canada) or 250.852.7000 (Kamloops and International)
(see below for list of individual departments)

Regular Mail
Thompson Rivers University, Open Learning
Student Services
BC Centre for Open Learning, 4th Floor
Box 3010, 900 McGill Road
Kamloops, BC V2C 5N3

Media Release Form

Services for Students
Contact information for individual departments is provided below.

Disability Services
Enrolment Services
Examinations
Financial Aid and Awards
First Nations Learning Centres
IT Service Desk
TRU Library Services

Student Services

Disability Services

• Range of services for students with disabilities

• Email dso@tru.ca
  Phone 1.888.828.6644 (toll-free in Canada) or 250.828.5023 (Kamloops and International)
  Fax 250.371.5772

Enrolment Services

• Help with course selection and registration
• English and mathematics placement tests
• Information about programs, admission, applications, and transfer credit
• Referral for detailed program planning assistance
• Course information sheets, forms, TRU-OL calendar, course availability and fees information
• Change of name, address, or phone number
• Assistance with course materials
• Cancellation of course registration, withdrawal from a course, course extension
• Official transcripts
• Tax receipts and course fees receipts
• Help with log-in problems to myTRU

• Email student@tru.ca
  Phone 1.800.663.9711 (toll-free in Canada) or 250.852.7000 (Kamloops and International)
  Fax 250.852.6405

Examinations

• Examination scheduling
• Changes in examination arrangements

• Email exams@tru.ca
  Phone 1.800.663.9711 (toll-free in Canada) or 250.852.7000 (Kamloops and International)
  Fax 250.852.6401

Financial Aid and Awards

• Government loans and grants for full-time students
• Help with student loan appeals and reassessment
• Institutional grants for single parents who are full-time students
• Need-based bursaries and grants for part-time students
• Annual awards and medals

• Email OLfinaid@tru.ca
  Phone 1.800.663.9711 Ext. 2 (toll-free in Canada) or 250.852.6802 (Kamloops and International)
  Fax 250.371.5668

First Nations Learning Centres

• TRU-OL's partner First Nations Learning Centres offer ABE upgrading courses and programs, business and other college courses, and some university-level courses.

• Email student@tru.ca

IT Service Desk

• Help with log-in problems to myTRU, Blackboard, and WebCT
• Help with myTRU, Blackboard and WebCT features

• Email ITServiceDesk@tru.ca
  Phone 1.888.852.8533 (toll-free in Canada) or 250.852.6800 (Kamloops and International)
  
  IT Service Desk hours are 8 am to 8 pm Pacific Time.
  
  In addition, between September and April, voicemail and email to the IT Service Desk will be checked on weekdays between 8 am and 4 pm.

TRU Library Services

• Research/Reference assistance and access to all TRU Library's online resources
• Book/video loans and photocopies of journal articles
• Delivery of library materials to home or workplace

• Web tru.ca/library/distance.html
  Email distancelib@tru.ca
  Phone 1.800.663.1699 (toll-free in Canada) or 250.852.6402 (Kamloops and International)
  Fax 250.828.5313