Student Affairs Current Students

Through community-minded relational practice, we come together to help one another (Pelkwaílc-kt es knucwentwécw-kt). We are committed to embracing cultural uniqueness, diversity and individual strength and responsibility (Knucwentsut).

The role of the Office of Student Affairs is to help the university community navigate institutional processes and policy and to connect individuals to resources on and off campus to support their wellness. Our services are available to on campus and Open Learning students and faculty, staff, and administration.

The Office of Student Affairs supports all TRU community members through Student Case Managers and Sexual Violence Prevention and Response (SVPR). Please click the links below to learn more about our services and how you can connect.

Contact us

Phone: 250-828-5023
Email: studentaffairs@tru.ca
Location: OM 1631
Hours: Monday - Friday, 8 a.m. - 4 p.m.

Quick links

CARE Report Coordinated, Assessment, Response and Education

Members of the Thompson Rivers University (TRU) community who are concerned about a student’s well-being and want to support others — or themselves — can access on-campus resources or submit a CARE Report. A CARE report connects students with case managers who can assess their needs and provide appropriate support.

Frequently asked questions

What is a CARE Report?

A Coordinated Assessment, Response and Education (CARE) report is an online tool you can use to refer students to case managers within Student Services. Case managers or representatives within Student Services will work with the impacted student to assess their needs and to help them access resources on and off campus.

Who can submit a CARE Report?

Any member of the TRU community, which includes students, staff and faculty.

When should I refer a student?

You should submit a CARE report if you are concerned about a student who appears to be struggling, in distress or discloses personal hardship to you. Some examples include:

  • A student who is experiencing changes in their normal behavior such as becoming withdrawn or disruptive, having difficulty thinking in person or in written communication or is no longer taking care of personal hygiene.
  • A student experiencing personal hardship that is impacting their academic, personal or financial situation.
  • A student experiencing a personal loss: a death, a relationship breakdown, etc.
  • A student who requires help with their academics after transitioning into or out of a hospital visit.
  • A student who needs support with a policy or process on campus such as an appeal or withdrawing for extenuating circumstances.
  • A student who feels unsafe or is experiencing harassment or discrimination.
When shouldn't I refer a student using a CARE Report?

Seek immediate help for a medical emergency or any risk of violence to self or others by calling 911.

A CARE report is not intended for disclosures of sexualized violence. If you have experienced sexualized violence or have taken a disclosure from someone in the TRU community, please review the Sexualized Violence Prevention and Response webpage and contact svpr@tru.ca for support or consultation.

What happens when I submit a CARE Report?

The report is sent to and monitored by student case managers. A referred student will be contacted for a check-in within two business days. They can refuse services if they wish. You can indicate if you want a case manager to contact you for a follow-up consultation via email or phone.

We strongly encourage you to inform the student that you are concerned and are submitting a CARE report; however, we will keep your name anonymous if needed.

How does confidentiality work?

A case manager will protect the information within a CARE report. Case managers are allowed to share information with other TRU employees on a “need to know basis” when the information is required for the other person to do their job.

A case manager will connect with employees, as appropriate, to ensure the student is well supported. Case managers do not share information outside of TRU unless they have written permission from the student or there is an immediate risk of harm to the student or others.

What if this is a mental health or medical emergency?

If this is a mental health emergency (such as a suicide attempt, someone intoxicated while driving or a person who appears detached from reality), please call 911 first and notify Student Services (250-828-5023) immediately after.

If a person directly or indirectly refers to thoughts of suicide, it is an emergency. Please contact Student Services immediately (250-828-5023) or walk the student into Old Main room 1631. If it is outside working hours (8 a.m. - 4 p.m.), contact 911 and ask for a wellness check.

If you have a safety concern on campus such as an attempt or risk of violence or harm on campus, then this is a medical emergency. Please call 911 and contact Security 250-828-5033 (Kamloops) or 250-214-9610 (Williams Lake) immediately after.

You can also walk a student to OM1631 if they are upset and are having trouble regulating.

Submit a CARE Report by email

If you are concerned about a student who appears to be struggling, in distress or discloses personal hardship, please contact studentaffairs@tru.ca and include the following details:

  • Student name
  • Is the student aware that you are submitting a CARE report and that a student case manager will be reaching out?
  • Date of the incident or concern
  • Description of the concern, including observed behaviours, the incident and any additional background information you would like the case manager to be aware of
  • Any additional actions taken to support or refer the student that you are aware of
  • Consent to share your name with the student:
    • If you consent, the case manager may disclose that you submitted a CARE report.
    • If you do not consent, the case manager will indicate that a “concerned and caring community member submitted a CARE report.” We encourage referrers to notify the student when possible.
  • Your title or relationship to the student
  • Your phone number
  • Would you like us to contact you for follow-up?

Book an appointment

Connect with the right support area by phone or email.

Student case manager

For student wellbeing concerns, referrals and case management support.

Location: Old Main room 1631
Phone: 250-828-5023
Email: studentaffairs@tru.ca

Sexualized Violence Prevention and Response

For support, consultation and referrals related to sexualized violence.

Location: Old Main room 1486
Phone: 250-828-5023
Email: svpr@tru.ca

Meet the team

Amber Huva
Amber Huva

(she/her)

Sexualized Violence
Prevention & Response Manager
ahuva@tru.ca

Biography
Chelsea Koronko
Chelsea Koronko

(she/her)

Sexualized Violence
Prevention & Response Manager
ckoronko@tru.ca

Biography
Cassie Greenough
Cassie Greenough

(she/her)

Director of
Student Affairs
cgreenough@tru.ca

Biography
Eryn Barrett
Eryn Barrett

(she/her)

Student Case
Manager
hwinzey@tru.ca

Biography
Holly Winzey
Holly Winzey

(she/her)

Student Case
Manager
hwinzey@tru.ca

Biography
Karen Nichols
Karen Nichols

(she/her)

Student Case
Manager
hwinzey@tru.ca

Biography

Resources

The below outlines key resources for students, faculty and staff.
Please contact the Office of Student Affairs for more information and assistance with the processes at studentaffairs@tru.ca or 250-828-5023.

Academic Appeals

We encourage students and staff to resolve academic issues through discussion. Students can email the Office of Student Affairs for help connecting with their instructor, and proposing a resolution for the issue.

Students may bring forward for formal review matters that have not been resolved to their satisfaction. The formal review concludes with a decision that is final and binding upon all parties.

TRU recognizes the right of students to appeal:

  • Decisions on final grades.
  • Decisions on the application of Senate policies, procedures and regulations as they relate to student academic performance.
  • Perceived unethical conduct by TRU staff and other students.

For academic appeals please use this form. For appeals related to an academic integrity decision, please use this formPlease submit the Academic Appeal Form to the Office of Student Affairs.

To pay the Academic Appeal fee, see How to Pay.

*Please visit the Resources section for a list of applicable policies and forms.

Academic Appeal Fees:

Campus Security

The Information/Security/Lost and Found desk is in Old Main on BMO Student Street next to the Future Students Office. The Security Office is in Old

Main 1226 next to Print Services.

Kamloops campus security services are provided by Paladin Security 24 hours a day and are available at 250-828-5033.

Dialing 911 from any Campus phone will automatically alert Security who will respond immediately thus an additional call is not required.

Safe walk option

Any member of the Campus Community may request security an accompanied or shadowed walk.

Emergency Phones

There are 58 emergency phones located across campus.

Red emergency phones can be found in centralized locations in every campus building, while yellow poles with blue lights are located in open spaces such as parking lots, transit exchanges, and central green spaces.

TRU SAFE App

The TRU SAFE app provides just-in-time information on safety, security and emergency situations. It is TRU’s official platform for emergency notifications.

The Friend Walk feature allows you to send your location to a friend so they can watch you walk to your destination in real time and can trigger a call to emergency services if necessary.

TRU students, employees and family members are strongly encouraged to download the official safety app free app from your Apple or Android app store — it’s the way to ensure you are in the know on all things safety.

Care Team

The Care Team is a collaborative interdisciplinary team of campus members that meets weekly to identify ways in which to proactively support students exhibiting disruptive behaviours.

To submit a referral please email studentaffairs@tru.ca, or call 250-828-5023.

Forms

Forms for campus-based students can be found at this link. For Open Learning students please visit this link.

Parker Pete program by Impark

Selected Impark lots that have the sign of Parker Pete displayed participate in the Parker Pete program. The program assists customers on Impark lots with their vehicle needs in a timely way. For more details on the program please visit the Parker Pete homepage.

Policies

For a complete list of up-to-date policies please visit TRU Official Policies and Procedures. For the most visited policies please read below.

Respectful Workplace & Harassment Prevention
Student Academic Appeals
Student Academic Integrity
Withdrawals
Suspension of Students
Satisfactory Academic Progress

Student Emergency

In the case of a student death, emergency, or any student crisis between 8 a.m. and 4 p.m. please contact Student Services at 250-828-5023 or email studentaffairs@tru.ca. For after-hours emergencies or critical incidents requiring a First Aid Attendant please call Campus Security Services at 250-828-5033.

Student Support Services
TRU Student's Union

Health and Dental Plan

The Thompson Rivers University Students' Union runs an extended health and dental plan for members for one reason – to make health coverage affordable. Accidental Death and Dismemberment is also included in the plan now.

Learn more about the plan and the opt-out process on the TRUSU Health and Dental Benefits page.