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Thompson Rivers University
Thompson Rivers University


The below outlines key resources for students, faculty and staff.
Please contact the Office of Student Affairs for more information and assistance with the processes at or 250-828-5023.

Academic Appeals

We encourage students and staff to resolve academic issues through discussion. Students can email the Office of Student Affairs for help connecting with their instructor, and proposing a resolution for the issue.

Students may bring forward for formal review matters that have not been resolved to their satisfaction. The formal review concludes with a decision that is final and binding upon all parties.

TRU recognizes the right of students to appeal:

  • Decisions on final grades.
  • Decisions on the application of Senate policies, procedures and regulations as they relate to student academic performance.
  • Perceived unethical conduct by TRU staff and other students.

To learn more about the Academic Appeals process please read through this flowchart. For courses taken via TRU Open Learning please follow this flowchartPlease submit the Academic Appeal Form to the Office of Student Affairs.

The Academic Appeal fee can be paid in person at the Finance Cashier (Old Main, Room 1614) or by phone 250-371-5646.

*Please visit the Resources section for a list of applicable policies and forms.

Academic Appeal Fees:

Academic Integrity

Lear more about the Academic Integrity process by reading through this infographic.

All cases must be documented using the appropriate Case Report Form and forwarded to for processing. For Campus cases, please use the Campus Case Report Form. For Open Learning cases, please use the Open Learning Case Report Form.

Campus Security

The Information/Security/Lost and Found desk is in Old Main on BMO Student Street next to the Future Students Office. The Security Office is in Old

Main 1226 next to Print Services.

Kamloops campus security services are provided by Paladin Security 24 hours a day and are available at 250-828-5033.

Dialing 911 from any Campus phone will automatically alert Security who will respond immediately thus an additional call is not required.

Safe walk option

Any member of the Campus Community may request security an accompanied or shadowed walk.

Emergency Phones

There are 58 emergency phones located across campus.

Red emergency phones can be found in centralized locations in every campus building, while yellow poles with blue lights are located in open spaces such as parking lots, transit exchanges, and central green spaces.


The TRU SAFE app provides just-in-time information on safety, security and emergency situations. It is TRU’s official platform for emergency notifications.

The Friend Walk feature allows you to send your location to a friend so they can watch you walk to your destination in real time and can trigger a call to emergency services if necessary.

TRU students, employees and family members are strongly encouraged to download the official safety app free app from your Apple or Android app store — it’s the way to ensure you are in the know on all things safety.

Care Team

The Care Team is a collaborative interdisciplinary team of campus members that meets weekly to identify ways in which to proactively support students exhibiting disruptive behaviours.

To submit a referral please email, or call 250-828-5023.


Forms for campus-based students can be found at this link. For Open Learning students please visit this link.

Parker Pete program by Impark

Selected Impark lots that have the sign of Parker Pete displayed participate in the Parker Pete program. The program assists customers on Impark lots with their vehicle needs in a timely way. For more details on the program please visit the Parker Pete homepage.


Student Emergency

In the case of a student death, emergency, or any student crisis between 8 a.m. and 4 p.m. please contact Student Services at 250-828-5023 or email For after-hours emergencies or critical incidents requiring a First Aid Attendant please call Campus Security Services at 250-828-5033.

Student Support Services

TRU Student's Union

Health and Dental Plan

The Thompson Rivers University Students’ Union runs an extended health and dental plan for members for one reason – to make health coverage affordable. Accidental Death and Dismemberment is also included in the plan now.

Learn more about the plan and the opt-out process on the TRUSU Health and Dental Benefits page.

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