ICTs at Hotels Sustainability Symposium

Information Communication Technologies at Hotels Symposium:
A Route to Sustainable Development

Fostering sustainable practices within the hotel industry across British Columbia.


Esteemed BC Hoteliers

We extend a warm invitation to you for the Information Communication Technologies at Hotels Symposium, a pivotal event designed to empower hotel owners, general managers, and supervisory staff. Mark your calendars for April 15, 2024, from 8:30 am to 2:00 pm, as we convene at the TRU Mountain Room.

About the Symposium

The Hoteliers Symposium, themed "Information Communication Technologies at Hotels: A Route to Sustainable Development," promises to be a pivotal event for hotel owners, general managers, and supervisory staff in British Columbia. Organized by the Faculty Adventure Culinary Arts and Tourism Team at TRU in collaboration with various prominent stakeholders including the City of Kamloops, the Kamloops Accommodation Association, and several others, this symposium is generously funded by the Federal Government under a SSHRC IDG Grant.


Set for April 15, 2024, at the TRU Mountain Room, the event aims to delve into the intersection of Information Communication Technologies (ICTs) and sustainable hotel operations. Participants can anticipate a multifaceted agenda including presentations by TRU researchers on ICT advancements, insights from the Sustainability Manager at the City of Kamloops, and a panel discussion featuring successful hoteliers sharing their sustainability journey.

Keynote Speaker

George Benson's keynote address, industry expert sessions, and practical workshops will enhance the program. Representatives from BC Hydro and Fortis BC will discuss how ICTs and infrastructure can tackle industry challenges like climate change and resource reduction, while improving guest experiences. In-person attendance is preferred, but remote participation via live-streaming is available. This symposium emphasizes technology's crucial role in promoting sustainability in the hospitality sector, offering valuable insights and strategies for British Columbia's hoteliers.

George Benson
George Benson

George Benson is an economic developer that works on helping people future-proof their businesses and organizations, particularly with an eye toward climate action. George has worked with businesses and organizations across multiple sectors, including tourism, finance, logistics, and construction, supporting them in driving innovation, enhancing their bottom lines, and attracting new and diverse workers. In his keynote, George will lay out the “what” of contemporary sustainability practice, including key themes and ideas, as well as relevant standards. He will also touch on different rationales for integrating sustainability and ICT, including policy considerations, supply chains, and consumer trends, and close with case studies of relevance for hoteliers considering their options on where to take their sustainability work next.

Information Communication Technology at Hotels Symposium: A Route to Sustainable Development

Social Sciences and Humanities Research Council of Canada - Insight Development Grant (SSHRC IDG) Grant/File No. 430-2023-00955

Schedule of events

Time (PST)
7:50 a.m.
Doors open and participants begin to arrive at the Mountain Room

8:00 a.m.
Breakfast Compliments Dean’s Office

8:30 a.m.
Welcome and Land Acknowledgement by Lian Dumouchel
Opening Remarks - Dean Dr. Doug Booth, FACT

8:45 a.m.
Preliminary Research Presentation & Questions on ICT at Hotels
Presented by Thompson Rivers University – Tourism Management
  • Dr. Kimberly Thomas Francois, Principal Investigator, SSHRC, IDG
  • Catalina Rose Valle – Student Researcher
9:15 a.m.
Current and emerging climate policies of interest to hoteliers.
  • Presented by Glen Cheetham, Climate and Sustainability Manager, City of Kamloops
9:35 a.m.
Adopting benchmarking as a foundation to advancing sustainable hotel operations and management.
  • Presented by Dave Ramslie, Chief Operating Officer, Open Technologies
10:00 a.m.
Coffee Break

10:15 a.m.
Hotelier panel discussion on the challenges, opportunities, and ‘wins’ in making hotel operations more sustainable.
  • Facilitated by Nic Zdunich, Manager of Destination Development, Tourism Kamloops
  • Panel members representing:
    1. Delta Hotel Kamloops
    2. Sandman (TBC)
    3. Doubletree
    4. Quality Inn (Vernon)
11:15 a.m.
FortisBC Energy Inc
Incentives for commercial buildings

  • Presented by Vladimir Kostka, Major Commercial Key Account Manager for Education and Hospitality
11:25 a.m.
BC Hydro – Representative - TBC

11:35 a.m.
Presentation on advancing campus sustainability at Thompson Rivers University
  • Presented by James Gordon, Manager of Sustainability Programs, Thompson Rivers University
12:05 p.m.
Break for lunch

12:20 p.m.
Lunch continues during Peer network discussion on priority actions to advancing the climate and environmental goals of hotel operations.
  • Facilitated by the Glen Cheetham, Climate and Sustainability Manager, City of Kamloops
1:00 p.m.
Keynote Speaker, George Benson, an expert in the field of sustainability and green building operations.
1:50 p.m.
Closing remarks
  • Presented by Prof. Lian Dumouchel, Tourism Management Department Chair, Thompson Rivers University
2:00 p.m.
Symposium adjourns


Registration is now closed.

This event is brought to you in a collaborative effort by the Faculty of Adventure Culinary Arts and Tourism Team at Thompson Rivers University (TRU), in partnership with The City of Kamloops, The Kamloops Accommodation Association, Tourism Kamloops, Thompson Okanagan Tourism Association, Kelowna Hotel Association, Hotel Association of Vancouver and BC Hotel Association.