Parking FAQs

Yes, paid parking will still be in effect on campus Monday to Friday from 8 a.m. to 5 p.m. There is no charge for parking in the evenings after 5 p.m., on Saturday and Sunday, and on recognized statutory holidays and university closures.

Parking permits are in effect Monday to Friday, 8 a.m. to 5 p.m., when paid parking is enforced on campus. Permits are not valid after 5 p.m., on weekends or during statutory holidays and university closures.

Concord Parking will operate the Parking Office located in the Campus Activity Centre and will be the main point of contact for daily parking operations Monday to Friday from 8 a.m. to 4 p.m. Concord Parking can be reached at 250-828-5368 or tru@concordparking.com.

Daily parking can be paid using the non-touch SMRTpass QR codes using your smart phone located in the specific lot, economy, general or visitor, where you are parking.

No app is required. Once you scan the SMRTpass QR code, you will be directed to a page for you to enter your plate, phone number and payment information. You do have the option to create an account to save your information for future use.

SMRTpass accepts credit cards, including Visa, Mastercard and American Express, Debit Mastercard, Visa Debit, Apple Pay and Google Pay.

If you are parking on campus one to three days a week, a Flex Pass may be your best option. A Flex Pass allows you to purchase a block of daily parking passes for economy and/or general parking. Passes can be purchased in groups of 10 or 20.

Once purchased, you can activate the permit by selecting the day you are parking on campus, entering the date on the calendar and selecting “add a day.” For every day you activate your permit, it will show in your account how many days are remaining. Additional days can be added to the permit at any time. Flex Passes are valid one year from the date of purchase and there are no refunds on unused portions.

The COVID pandemic accelerated the trend towards touchless payments and virtual service options. Contactless payment methods allow users to pay for parking seamlessly and ensure a safer, touch-free transaction.

Meterless systems offer more convenience and flexibility. Drivers do not need to wait in line at a payment kiosk or deal with coins, bills or receipts. In addition, there are no issues with coin or paper jams, and no issues with meters being out of service or malfunctioning.

Meterless systems also align with TRU’s sustainability values by reducing electricity consumption and battery replacements, eliminating vehicle idling from drivers who stop at the meter to purchase a ticket, and eliminating coin collection and transportation.

If you do not have a smartphone, payment for parking can be made at the Parking Office located in the Campus Activity Centre. The Parking Office will accept credit cards, debit cards and cash payments.

Alternatively, you can pay online at smrtpass.net either before or after you arrive on campus on a computer or tablet.

1. Enter Zone ID 1048 for General, 1046 for Economy or 1045 for Visitor.
2. Enter licence plate and payment information.

Concord Parking will patrol the campus using a hybrid vehicle equipped with License Plate Recognition (LPR). LPR technology identifies vehicles parked with and without valid payment and detects parkers with outstanding parking violations.

LPR technology will provide data on the number of vehicles in a particular lot and identify peak hours to determine lot usage demands. This information can be used for planning purposes.

License Plate Recognition, or LPR, is a computer vision technology that uses optical character recognition and machine learning algorithms to read license plate numbers to identify vehicles. LPR systems have a high accuracy rate.

If your licence plate is unreadable or not visible, enforcement officers will exit their vehicle to do a manual search of the licence plate.

Parking violations are $100. Tickets paid within 24 hours are reduced to $25 and tickets paid within seven days are reduced to $50.

You may pay your ticket online through the violation management portal, or in person at the Parking Office in the Campus Activity Centre during business hours.

If you believe you received a parking ticket in error, a dispute can be filed through the violation management portal.

If you believe the dispute decision was inappropriate, you can submit an appeal. For more information on submitting an appeal, refer to the parking appeal page.

Payment is required for all vehicles using parking spaces from 8 a.m. to 5 p.m. Monday to Friday. Citations are issued for all vehicles within lots that have no payment associated with them.