Residence Contact and Staff
Contact us for support with:
- Financial accounts including fees, dates and deadlines
- Residence applications
- Maintenance issues
- Lost and found
- Guest and visitor registration
- General residence inquiries
Contact us for support with:
- Mental health and wellness support
- Referrals to academic resources
- Reporting changes in your student status
- How to get involved in the residence and campus community through events, clubs and residence council
- Community and roommate conflict support
- Education on safety in residence and the residence
- Community living standards
Our residence team is available to help residents adjust to all of the new experiences that come with post-secondary education, such as how to sign up for classes, what services are available on campus, social activities and events on campus as well as around town, and much more.
Residence managers are responsible for the day-to-day operations of the residence, the safety and security of residents, visitors and staff, the residence life program and the enforcement of the policies and procedures. They are committed to making your time in residence a positive and memorable experience that will benefit you for life. The management team consists of our general managers, operations manager, residence life manager, residence services supervisor and residence life coordinators.
Our housing admins assist students through the housing application process from beginning the application to being accepted and placed into housing. They are also available to assist by answering questions around the application process, roommate matching, and financial queries.
Resident services representatives (RSRs)
Our RSRs are always available to help you with any questions you may have about the residence and the surrounding area. You will see them to sign out vacuums, to sign-in visitors, and when you walk in the door. It is the responsibility of the RSRs to ensure the safety and security of all residents, including our visitors.
Resident advisors (RAs)
The role of the residence advisor is filled by returning students who live in the building and plan educational and social activities in residence. The RAs provide valuable support and guidance to students, while at the same time acting as a liaison with residence management. The RAs complete nightly rounds of the building and are available through the front desk. The RAs have the tools and knowledge to get you the answers, direction and/or assistance you need, or can simply be someone to talk to.
Housekeepers and maintenance staff
Housekeepers and maintenance staff are responsible for the daily cleaning and maintenance of all common areas in the residence. Maintenance will assess work requests daily and perform repairs on the building and in suites as required. They also conduct daily preventative maintenance to reduce the probability of deficiencies that may cause inconveniences to our guests and staff.
Residence council (RC)
As a representative body of the residence student population, the residence council aims to enhance the residence experience and foster academic success by practicing high quality student leadership through programming, volunteerism and student support initiatives. The residence council creates opportunities for residence students to participate in leadership initiatives, learn valuable new skills and add value to the residence experience. Students may volunteer on committees, attend meetings or simply participate at Council events. The residence council president and vice-president positions are selected by the RLC after an application process. All residents are welcome to apply to be a member of the welcome crew, committee chairs and members at large. All residence council positions are volunteer positions.