Thompson Rivers University
Thompson Rivers University

Continuing Studies: Professional/Personal Development

 

Register Online for Continuing Studies Courses


Board Training • XWRK 0300

This workshop will cover the required roles and responsibilities of board members. The workshop will include the baics of governance for all members; orientation - more than just mission, vision and values; duties and responsibilities of a board of directors; board training; leadership roles; responsibilities of the leader; accountability; issues - decision-making processes; members' roles within a board; effective committees; and recruitment - finding the right board members and bringing them to the organization.

Contact Continuing Studies at 250.392.8010 or email wlcontinuingstudies@tru.ca to have your name placed on an interest list for upcoming course information.


Bookkeeping, An Introduction • XBPK 0600

This non-credit course provides an introduction to double-entry accounting theory and bookkeeping methods. Related clerical procedures such as banking procedures are also included. Class exercises and homework are designed to provide practical experience. Students must receive 70% to obtain a completion certificate.

Prerequisite: Grade 11 or mature-student status

Fee: $285 plus textbook and working papers available, available at the TRU bookstore

Dates:
January 30 - March 13, 2019
Mondays & Wednesdays, 6 - 8:30 pm (no class on February 18)

Register Online for Continuing Studies Courses


Budget Allocation and Monitoring - Entry Level •  XBUA 0204

Good financial management systems and processes for tracking resource utilization are essential in making effective use of resources. The entry-level Budget Allocation and Monitoring workshop will prepare individuals to effectively plan, ensure efficient and effective use of resources, make sound business decisions, demonstrate accountability and take remedial action when needed.

Contact Continuing Studies at 250.392.8010 or email wlcontinuingstudies@tru.ca to have your name placed on an interest list for upcoming course information. 


Business Correspondence

This three-day business correspondence workshop will provide you with the skills to write clear, effective, and professional messages. Whether writing emails, letters, or reports, you will learn how to organize your thoughts and to express ideas clearly and with confidence. Students will review the positive/negative message, sentence structure, punctuation, and various grammar rules.

Fee: $289

Dates:
April 23 - 25, 2019
Tuesday - Thursday, 9 am - 4:30 pm

Register Online for Continuing Studies Courses


Cashier Training • XWRK 0400

In this course students will be instructed in the operation of an electronic cash register, cashiering skills and customer service.

The two day course includes: 

  • Basic keyboard groups: i.e. Numeric entry, PLU keys, and key lock
  • Basic transaction sequence
  • Cash-making change, counting change back
  • Acceptance of non-cash payments; VISA/MasterCard, Debit card (Interac)
  • Crime prevention: shoplifting, counterfeit, and credit 
  • Card fraud
  • Tax-GST
  • Tax Act
  • Price look up-what is it
  • Peripheral equipment: scanners, slip printers, and scales
  • POS systems and inventory control
  • Report reading: PLU, hourly, clerk and daily reports
  • Responsibilities and liabilities of the cashier
  • Customer service

This is an entry level course that requires no previous training or experience. For some it is a means to a first job, while for others it is a springboard to more challenging goals. Certificate upon successful completion.

Fee: $174

Date:
May 4, 2019
Saturday, 9 am – 4 pm

Register Online for Continuing Studies Courses


Conflict Resolution XSLF 0970

Authentic communication can be tough to manage if you do not have the essential skills and the knowledge of advanced communication theories.  In this conflict resolution course you learn the difference between assertive and aggressive, you learn how to pre-negotiate what you need from a conversation.  This one day course will leave you feeling empowered and able to get to the real meat of the conversation. 

Contact Continuing Studies at 250.392.8010 or email wlcontinuingstudies@tru.ca to have your name placed on an interest list for upcoming course information. 


Customer Service Professional • XWRK 0670

Looking to become a frontline sales person? Are you applying for your first job/ Boost your resume, become a customer service professional, and learn how to handle customer-service trends; benefits of bringing respect, emotional support and personal touch to customer interactions; the six categories of face-to-face communication; guidelines for handling unreasonable customers and more. Successful students will receive a completion certificate for Customer Service Professional and Cashier Training, and industry recognized certification in Foodsafe and WHMIS. Successful completion is based on attendance and successful examination.

Contact Continuing Studies at 250.392.8010 or email wlcontinuingstudies@tru.ca to have your name placed on an interest list for upcoming course information. 


Financial Policy Development - Entry Level • XBUA 0202

Managing and protecting the assets of an organization can involve much responsibility. The Financial Policy Development workshop will review basic policies and procedures that organizatios should have in place in order to protect their financial assets.

Contact Continuing Studies at 250.392.8010 or email wlcontinuingstudies@tru.ca to have your name placed on an interest list for upcoming course information.


Foundation Skills for Helpers • XSLF 0020

Foundation Skills for Helpers is a dynamic skills-based, 18-hour workshop designed to provide lay people with basic skills that are useful for assisting and supporting others. This is a great workshop for volunteers working in a helping capacity or anyone who is just interested in developing good communication skills, and supporting others while maintaining healthy boundaries. This is a fun, action-packed workshop that combines theoretical learning and skills practice and development.

This workshop includes:
• How to respect and manage privacy and confidentiality
• The importance of self awareness as a helper
• Understanding change and setting goals
• How to manage conflicting values
• Building trust
• Active listening skills
• Setting healthy boundaries
• Supportive conversation skills

Fee: $309

Dates:
March 4 - 13, 2019
Mondays & Wednesdays: 6 - 9 pm and
Saturdays: 9 am - 4 pm

Register Online for Continuing Studies Courses


Hospitality Recognized Certificate Training (HRCT) • XHSP 0530

Boost your resume and become a customer service professional, with our new Hospitality Recognized Certificate Training (HRCT). This nine-day, training allows individuals to earn four industry recognized certificates and an HRCT completion certificate. Topics will include:

  • benefits of quality customer service, 
  • six categories of face-to-face communication, 
  • guidelines for handling difficult customers, 
  • resume writing, 
  • cashier training,
  • Foodsafe Level I, 
  • Occupational First Aid Level I, 
  • Serving It Right, 
  • communication styles and 
  • WHMIS 2015


Fee: $1,275

Dates:
May 13 to 24 (excluding May 20),
First week: Monday - Friday, 8 am to 4/5 pm
Second week: Tuesday to Thursday, 8 am to 4/5 pm


Keyboarding XPCS 0710

Learn keyboarding skills for entry into computer courses or into an office administration program. The aim of this course is to prepare you to be able to type 25 words-per-minute during a five minute timing. This course is also great if you are looking for a career change into an office environment or are looking to bruch up on your typing skills for a new role.

This is a non-credit, self-paced course with 30 hours of class time.

Contact Continuing Studies at 250.392.8010 or email wlcontinuingstudies@tru.ca to have your name placed on an interest list for upcoming course information.


 

Management Skills for Supervisors • YMSS 1010, 1020 & 1030

This three-part program offers training that is integrated and structured involving a high level of participation. Students will be introduced to hands-on management training that is immediately useful by provincially and internationally recognized facilitators. As well as having high credibility, (tested with over 4,000 BC supervisors), it is an affordable program.

Part 1 -Interpersonal Skills • YMSS 1010

This workshop will:

  • Sharpen your decision-making skills
  • Improve and enhance your relationships with others
  • Aid in developing effective and persuasive communications
  • Enhance your interviewing techniques
  • Provide experiences in handling job-related problems
  • Hone your communication skills to handle conflict situations

Fee: $725

Dates:
Feb 13 - 15, 2019
Wednesday - Friday, 8:30 am - 5/5:30 pm 

Register Online for Continuing Studies Courses


Part 2 - Team Building Skills • YMSS 1020

This workshop will:

  • Provide practical techniques to motivate others
  • Determine your preferred leadership style, give you practice using it, and help develop increased flexibility
  • Promote useful techniques for leading and participating in meetings
  • Provide group situations for focusing on leadership motivations and team building
  • Sharpen your skills to cope with power shifts in organizations

Fee: $725

Dates:
Mar 20 - 22, 2019
Monday - Wednesday, 8:30 am - 5/5:30 pm 

Register Online for Continuing Studies Courses


Part 3 - Administrative Skills • YMSS 1030

This workshop will:

  • Provide practical techniques to manage your job and delegate effectively
  • Outline a comprehensive and flexible system of performance analysis and appraisal
  • Identify your time-wasters and give you ideas on how to eliminate them
  • Provide experiences in instruction and performance appraisal interviewing
  • Give you tips to manage change

Fee: $725

Dates:
Apr 16 - 18, 2019
Tuesday - Thursday, 8:30 am - 5/5:30 pm 

Register Online for Continuing Studies Courses


Medication Management

This workshop has been created for individuals who are assisting and supporting others in managing their medications.  Whether you are an HCA seeking employement or a family member/friend aiding a loved one with their medication, this course is for you.  Medication Management is the task of ensuring that a person is taking the right amount at the right time as intended by the perscriber.  Medication management can be a tough task, adapt strategies to ease the guesswork and help you to manage medicines wisely.

Contact Continuing Studies at 250.392.8010 or email wlcontinuingstudies@tru.ca to have your name placed on an interest list for upcoming course information.


Meeting Procedures XWRK 0420

Explore meetings procedures and look at parliamentary procedures as outlined in Robert's Rules of Order.  Topic areas include:

  • Parliamentary Procedures
  • Roles and Responsibilities
  • Action Lists
  • Rules of Decision Making
  • Classification of Motions
  • Voting Methods
  • Constitution and By-Laws
  • Documentation
  • Committee Reports
  • Conduct of Meetings
  • Procedures for Debate
  • Nomination and Elections

Fee: $275

Dates:
April 16 & 17, 2019
Tuesday & Wednesday, 9 am - 4 pm


Minute Taking XWRK 0950

Minute taking can be complex, tricky and challenging. These important documents are for recording consensus and decision making, tracking evolution of issues and keeping an organization’s history. In this six-hour workshop, students will be introduced to the following topics: how much of a discussion should be recorded, how arguments of minutes can be avoided, what should be recorded in confidential or closed meetings, how to formalize policy on minute taking standards, how to organize agendas for open and closed meetings, etc. Students will learn to shift the focus of minutes from words to key concepts and ideas and find out how to covert discussions into concise, coherent and objective summaries.

Fee: $135

Dates: (choose one)
March 12 - 21, 2019 Tuesdays & Thursdays, 6 - 9pm
May 7 & 8, 2019 Tuesday & Wednesday, 9 am - 4 pm

Register Online for Continuing Studies Courses


Personal Safety Techniques • XNUR 0200

This course provides nursing and healthcare assistants required training on personal safety techniques in the workplace. The course covers how to identify violent behaviour, how to properly de-escalate the situation, and steps medical professionals can take to minimize the occurrence of violence in the workplace. A practical portion of the course also covers personal safety in the event of potential physical harm.

Contact Continuing Studies at 250.392.8010 or email wlcontinuingstudies@tru.ca to have your name placed on an interest list for upcoming course information.


Preparing for that First Day on the Job?

You created a great resume and nailed the interview, you are now hired!

Now what?  What does your boss expect from you? What if your co-workers aren’t accepting? How will you handle this new responsibility? What information do you need to have for filling in the government paperwork? Does what you do in your off hours on your own time matter in your job? What if you can’t handle it? The questions keep coming.

Take advantage of this four-day workshop that will make that first job be an experience to remember. You will discover how to get over those first-day jitters and learn how to effectively work with a team or on your own. Emphasis will be placed on employer expectations, team building strategies, asking the right questions and understanding your rights as an employee. Building relationships with co-workers and having those difficult conversations will be practiced as you learn to adapt to the new work environment and be a contributing member towards a respectful workplace. The NINE Workplace Essential Skills will be taught in addition to the identification of specific skills associated with a variety of jobs. Exercises in Reading, Numeracy, and Document Use will help identify strengths. This course is a must for all new employees as they adapt to their new roles in the workforce.

Contact Continuing Studies at 250.392.8010 or email wlcontinuingstudies@tru.ca to have your name placed on an interest list f


Proposal Writing • XWRK 0940

Non-profits are increasingly being required to do more with less, and competition over limited resources can be challenging. Discovering new funding sources and writing strong proposals to secure those funds are vital in creating the diversified revenue bases organizations need to grow and thrive.

Thompson Rivers University is hosting a two-day proposal writing course that will give participants a variety of skills and resources to assist them in identifying potential funders and creating compelling proposals. This is an interactive, hands-on course, with groups working on specifically targeted case studies.

Elements covered include:
• Different types of proposals
• Funding sources and prospect research
• Request for proposals
• Preparing to write
• Writing style and grammar
• Major components of a proposal:
• Executive Summary
• Problem Statement
• Mission/goals/objectives
• Technical section
• Project team/relevant experience
• Project budget
• Evaluation Plan
• Appendices – what to include and what not to include
• Proposal writing tips
• Staying organized

Fee: $375

Dates:
April 23 & 24, 2019
Thursday & Friday, 8:30 am - 4:30 pm 


Serving it Right XFOO 0500

The goal of a responsible beverage service (RBS) program is to reduce alcohol-related problems. Serving It Right (SIR) is BC’s responsible beverage service program. SIR is designed for:

  • people working in tourism and hospitality,
  • individuals whose special occasion licence requires them to have Serving It Right, 
  • keeping customers and the public safe while allowing them to enjoy the benefits and pleasures that good food and drink can bring, 
  • encouraging a responsible, caring and professional approach to the serving of alcohol.

Contact Continuing Studies at 250.392.8010 or email wlcontinuingstudies@tru.ca to have your name placed on an interest list for upcoming course information.


Transcriptionist XBUA 0230

This course is designed to give you the foundation skills required for a career as a medical or legal transcriptionist. You will gain the essential skills neessary to transcribe medical reports or legal documents with accuracy and efficiency. This course uses software designed to build your confidence and introduce you to new techniques while building on any previous knowledge. It is taught by an experienced instructor who has many years of experience in the industry.

Prerequisites: Typing speed of 40 words per minute and computer file management experience required.

Contact Continuing Studies at 250.392.8010 or email wlcontinuingstudies@tru.ca to have your name placed on an interest list for upcoming course information.


Understanding and Analyzing Financial Statements Entry Level • XBUA 0206

This 30-hour course discusses the fundamentals of financial accounting. Topics include the accounting cycle, adjusting entries, accounting for a merchandising business, sales taxes, subsidiary ledgers, cash, back reconciliation, accounts receivable, inventory, capital assets, current and long-term liabilities, cash flow and financial statements, and more.

Prerequisite: An Introduction to Bookkeeping and/or bookkeeping experience

Contact Continuing Studies at 250.392.8010 or email wlcontinuingstudies@tru.ca to have your name placed on an interest list for upcoming course information.


Winning Work Experience • XWRK 0940

If you’re looking for something that will give you work experience before entering the workforce, this course
is for you! Over the course of two days, hiring expert Nancy Giesbrecht will cover communication skills, how to
effectively engage customers, why body language is a big deal, customer service tips and tricks, and how to research
the product you’re selling. Nancy also incorporates plenty of role-playing so that you can practise the methods
taught and become comfortable using them. If you’re looking at employment as a front-line employee in the
retail or service industry, this course will launch your experience beyond your peers.

Contact Continuing Studies at 250.392.8010 or email wlcontinuingstudies@tru.ca to have your name placed on an interest list for upcoming course information.