Thompson Rivers University
Thompson Rivers University

Continuing Studies: Professional/Personal Development

 

Register Online for Continuing Studies Courses

 

Board Training • XWRK 0300

This workshop will cover the required roles and responsibilities of board members. The workshop will include the baics of governance for all members; orientation - more than just mission, vision and values; duties and responsibilities of a board of directors; board training; leadership roles; responsibilities of the leader; accountability; issues - decision-making processes; members' roles within a board; effective committees; and recruitment - finding the right board members and bringing them to the organization.

Contact Continuing Studies at 250.392.8010 or email wlcontinuingstudies@tru.ca to have your name placed on an interest list for upcoming course information.


Bookkeeping, An Introduction • XBPK 0600

This non-credit course provides an introduction to double-entry accounting theory and bookkeeping methods. Related clerical procedures such as banking procedures are also included. Class exercises and homework are designed to provide practical experience. Students must receive 70% to obtain a completion certificate.

Prerequisite: Grade 11 or mature-student status

Fee: $305 (plus textbook and working papers)

Dates:
Oct 8 - Nov 7,
2019
Tuesdays & Thursdays, 6 - 9 pm

Register Online for Continuing Studies Courses


Budget Allocation and Monitoring - Entry Level •  XBUA 0204

Good financial management systems and processes for tracking resource utilization are essential in making effective use of resources. The entry-level Budget Allocation and Monitoring workshop will prepare individuals to effectively plan, ensure efficient and effective use of resources, make sound business decisions, demonstrate accountability and take remedial action when needed.

Contact Continuing Studies at 250.392.8010 or email wlcontinuingstudies@tru.ca to have your name placed on an interest list for upcoming course information. 


Business Correspondence

This three-day business correspondence workshop will provide you with the skills to write clear, effective, and professional messages. Whether writing emails, letters, or reports, you will learn how to organize your thoughts and to express ideas clearly and with confidence. Students will review the positive/negative message, sentence structure, punctuation, and various grammar rules.

Contact Continuing Studies at 250.392.8010 or email wlcontinuingstudies@tru.ca to have your name placed on an interest list for upcoming course information. 


Cashier Training • XWRK 0400

In this course students will be instructed in the operation of an electronic cash register, cashiering skills and customer service.

The two day course includes: 

  • Basic keyboard groups: i.e. Numeric entry, PLU keys, and key lock
  • Basic transaction sequence
  • Cash-making change, counting change back
  • Acceptance of non-cash payments; VISA/MasterCard, Debit card (Interac)
  • Crime prevention: shoplifting, counterfeit, and credit 
  • Card fraud
  • Tax-GST
  • Tax Act
  • Price look up-what is it
  • Peripheral equipment: scanners, slip printers, and scales
  • POS systems and inventory control
  • Report reading: PLU, hourly, clerk and daily reports
  • Responsibilities and liabilities of the cashier
  • Customer service

This is an entry level course that requires no previous training or experience. For some it is a means to a first job, while for others it is a springboard to more challenging goals. Certificate upon successful completion.

Contact Continuing Studies at 250.392.8010 or email wlcontinuingstudies@tru.ca to have your name placed on an interest list for upcoming course information.


Communication Styles • XWRK 0920

Everyone has his or her own style of communicating. This one-day interactive workshop will introduce you to the four communication styles, help to identify your preferred style, your strengths, how your style affects others and opportunities for communication. Verbal and non-verbal communication will also be discussed. 

Fee: $123

Dates:
Oct 11, 2019
Friday, 9:00 am - 5:00 pm 

Register Online for Continuing Studies Courses


Conflict Resolution • XSLF 0970

Authentic communication can be tough to manage if you do not have the essential skills and the knowledge of advanced communication theories.  In this conflict resolution course you learn the difference between assertive and aggressive, you learn how to pre-negotiate what you need from a conversation.  This one day course will leave you feeling empowered and able to get to the real meat of the conversation. 

Contact Continuing Studies at 250.392.8010 or email wlcontinuingstudies@tru.ca to have your name placed on an interest list for upcoming course information. 


Customer Service • XWRK 0670

Looking to become a frontline sales person? Are you applying for your first job/ Boost your resume, become a customer service professional, and learn how to handle customer-service trends; benefits of bringing respect, emotional support and personal touch to customer interactions; the six categories of face-to-face communication; guidelines for handling unreasonable customers and more. Successful students will receive a completion certificate for Customer Service Professional and Cashier Training, and industry recognized certification in Foodsafe and WHMIS. Successful completion is based on attendance and successful examination.

Contact Continuing Studies at 250.392.8010 or email wlcontinuingstudies@tru.ca to have your name placed on an interest list for upcoming course information. 


Management Skills for Supervisors

Part 1 -Interpersonal Skills

This workshop will:

  • Sharpen your decision-making skills
  • Improve and enhance your relationships with others
  • Aid in developing effective and persuasive communications
  • Enhance your interviewing techniques
  • Provide experiences in handling job-related problems
  • Hone your communication skills to handle conflict situations

Fee: $725

Dates:
Feb 26-28, 2020
Wednesday - Friday, 8:30 am - 4:30 pm 

Register Online for Continuing Studies Courses


Part 2 - Team Building Skills 

This workshop will:

  • Provide practical techniques to motivate others
  • Determine your preferred leadership style, give you practice using it, and help develop increased flexibility
  • Promote useful techniques for leading and participating in meetings
  • Provide group situations for focusing on leadership motivations and team building
  • Sharpen your skills to cope with power shifts in organizations

Fee: $725

Dates:
Mar 18 - 20, 2020
Monday - Wednesday, 8:30 am - 4:30 pm 

Register Online for Continuing Studies Courses


Part 3 - Administrative Skills 

This workshop will:

  • Provide practical techniques to manage your job and delegate effectively
  • Outline a comprehensive and flexible system of performance analysis and appraisal
  • Identify your time-wasters and give you ideas on how to eliminate them
  • Provide experiences in instruction and performance appraisal interviewing
  • Give you tips to manage change

Fee: $725

Dates:
Apr 22 - 24, 2020
Tuesday - Thursday, 8:30 am - 4:30 pm 

Register Online for Continuing Studies Courses


Meeting Procedures • XWRK 0420

Explore meeting procedures and look at parliamentary procedures as outlined in Robert's Rules of Order.  Topic areas include:

  • Parliamentary Procedures
  • Roles and Responsibilities
  • Action Lists
  • Rules of Decision Making
  • Classification of Motions
  • Voting Methods
  • Constitution and By-Laws
  • Documentation
  • Committee Reports
  • Conduct of Meetings
  • Procedures for Debate
  • Nomination and Elections

Fee: $275

Dates:
Oct 10, 2019
Thursday, 9 am - 5 pm


Minute Taking • XWRK 0950

Minute taking can be complex, tricky and challenging. These important documents are for recording consensus and decision making, tracking evolution of issues and keeping an organization’s history. In this six-hour workshop, students will be introduced to the following topics: how much of a discussion should be recorded, how arguments of minutes can be avoided, what should be recorded in confidential or closed meetings, how to formalize policy on minute taking standards, how to organize agendas for open and closed meetings, etc. Students will learn to shift the focus of minutes from words to key concepts and ideas and find out how to covert discussions into concise, coherent and objective summaries.

Fee: $123

Dates: 
October 8, 2019
Tuesday, 9 am - 5 pm

Register Online for Continuing Studies Courses


Proposal Writing • XWRK 0940

Non-profits are increasingly being required to do more with less, and competition over limited resources can be challenging. Discovering new funding sources and writing strong proposals to secure those funds are vital in creating the diversified revenue bases organizations need to grow and thrive.

Thompson Rivers University is hosting a two-day proposal writing course that will give participants a variety of skills and resources to assist them in identifying potential funders and creating compelling proposals. This is an interactive, hands-on course, with groups working on specifically targeted case studies.

Elements covered include:
• Different types of proposals
• Funding sources and prospect research
• Request for proposals
• Preparing to write
• Writing style and grammar
• Major components of a proposal:
• Executive Summary
• Problem Statement
• Mission/goals/objectives
• Technical section
• Project team/relevant experience
• Project budget
• Evaluation Plan
• Appendices – what to include and what not to include
• Proposal writing tips
• Staying organized

Contact Continuing Studies at 250.392.8010 or email wlcontinuingstudies@tru.ca to have your name placed on an interest list for upcoming course information. 


Serving it Right • XFOO 0500

The goal of a responsible beverage service (RBS) program is to reduce alcohol-related problems. Serving It Right (SIR) is BC’s responsible beverage service program. SIR is designed for:

  • people working in tourism and hospitality,
  • individuals whose special occasion licence requires them to have Serving It Right, 
  • keeping customers and the public safe while allowing them to enjoy the benefits and pleasures that good food and drink can bring, 
  • encouraging a responsible, caring and professional approach to the serving of alcohol.

This course can be included as part of a contract, with other courses.

 

Search To Top