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Community Education and Workforce Development: Professional/Personal Development

At Thompson Rivers University, Williams Lake campus, the following professional development courses are offered:


Food Sovereignty Practicum  •  XFOO 0512

Introducing a new microcredential in Food Sovereignty: 

In order to receive the micro-credential, students have to complete both the theory (3 credit RGEN 2080) and the practicum (through Community Education and Workforce Development).  Students can however just take the practicum through Community Education and Workforce Development on its own as well.

For more information, Download PDF of Flyer

Fee:     $1,000


Management Skills for Supervisors

This course is a three-part certificate program for all supervisory levels. Managers are offered hands-on training and experience to equip them with the necessary skills and tools required to be an effective manager. These courses will be delivered virtually and fully instructor led.

Topics include:

  • Communicating Effectively and Persuasively in a Team Environment
  • Recognizing a Win-lose Situation
  • Handling Job Related Problems
  • Giving Effective Feedback
  • Enhancing Interviewing Techniques
  • Workplace Rumors
  • Conducting a Coaching Session
  • Making Quality Decisions
  • Improving Relationships
  • Building Consensus

Part 1 - Interpersonal Skills  •  XWRK 0490

This workshop will:

  • Sharpen your decision-making skills
  • Improve and enhance your relationships with others
  • Aid in developing effective and persuasive communications
  • Enhance your interviewing techniques
  • Provide experiences in handling job-related problems
  • Hone your communication skills to handle conflict situations

Course Duration: 24 online learning hours in 8 afternoon classes 

Dates:   To be announced

TimesMon - Thurs 1 p.m. - 4 p.m. for 2 weeks

Fee:      $625

Part 2 - Team Building Skills  •  XWRK 0492

This workshop will:

  • Provide practical techniques to motivate others
  • Determine your preferred leadership style, give you practice using it, and help develop increased flexibility
  • Promote useful techniques for leading and participating in meetings
  • Provide group situations for focusing on leadership motivations and team building
  • Sharpen your skills to cope with power shifts in organizations

Course Duration: 24 online learning hours in 8 afternoon classes

Dates:   To be announced

Times:  Mon - Thurs, 1 p.m. - 4 p.m.  (for 2 weeks)

Fee:     $625

Part 3 - Administrative Skills  •  XWRK 0494

This workshop will:

  • Provide practical techniques to manage your job and delegate effectively
  • Outline a comprehensive and flexible system of performance analysis and appraisal
  • Identify your time-wasters and give you ideas on how to eliminate them
  • Provide experiences in instruction and performance appraisal interviewing
  • Give you tips to manage change

Course Duration: 24 online learning hours in 8 afternoon classes

Dates:  To be announced

TimesMon - Thurs 1 p.m. - 4 p.m. for 2 weeks

Fee:      $625

 Meeting Procedures  •  XWRK 0420

Explore meeting procedures and look at parliamentary procedures as outlined in Robert's Rules of Order.

Topic areas include:

  • Roles and responsibilities
  • Action lists
  • Rules of decision making
  • Classifications of motions
  • Voting methods
  • Constitution by-laws
  • Documentation
  • Committed reports
  • Conduct of meetings
  • Procedures for debate
  • Nominations and Elections

Dates:  Tues, Feb 20, 2024

Time:   9 a.m. - 4 p.m.

Fee:     $125

 Minute Taking  •  XWRK 0950

Meeting minutes are important documents.  These documents are for recording consensus and decision making, tracking evolution of issues, and keeping an organization’s history.

This course will cover:

  • How arguments of minutes can be avoided
  • What should be recorded in confidential or closed meetings
  • How to formalize policy on minute taking standards
  • How to organize agendas for open and closed meetings

Dates:  Tues, Feb 27, 2024

Times9 a.m. - 4 p.m.

Fee:      $125

 Proposal Writing  •  XWRK 0940

Gain skills and resources to identify potential funders and craft compelling proposals.  Uncovering new funding opportunities and developing proposals are essential for organizations to earn revenue to grow and thrive.

Learning outcomes:

  • Writing style and grammar
  • Preparing a proposal
  • Types of proposals
  • Sections of a proposal
  • Prospect research and funding sources

Dates: July 3-4, 2024

Times: 9 a.m. - 5 p.m.

Fee: $360

Stepping up to Supervision  •  XMSK 0930

Stepping Up to Supervision helps bridge the gap between working as a frontline employee and stepping up to lead the team. There is a gap in knowledge and experience that prevents many employees from moving to the next step in their career. This course addresses that gap and provides the knowledge and skills necessary to lead a team effectively and competently. A recent study showed that 58% of managers said they did not receive any management training. Stepping Up to Supervision introduces and explains key concepts and skills that enable a qualified employee to effectively move up to a position as a front-line supervisor. It discusses the mindset and skills necessary to make the move from employee to supervisor, improve engagement of employees, and develop strategies for continuing improvement.

Course Duration: 15 online learning hours in 5 afternoon classes

Dates:  To be announced

Times: Mon - Fri, 1 p.m. - 4 p.m. for one week

Fee:  $450

SuperHost™ Foundations of Service Quality (Customer Service Training)

No matter what sector your business is in, customer service matters.  A bad customer encounter will end up on social media and hurt your bottom line – likewise, people will
remember a positive experience, bringing them back as customers and boosting your brand through word of mouth and high ratings. 

This course is a practical introduction to basic customer service skills, including:

  • Communication etiquette and best practices
  • Business case and return on investment (ROI)
  • Teamwork, service recovery, and problem-solving
These skills continue to be among the top skills required in most workplaces.

Ways SuperHost can help your business:
  • Ensure customer satisfaction and create brand loyalty
  • Increase employees’ confidence and skills
  • Support your staff’s professional development
  • Create a happier, more harmonious workplace
  • Increase net promoter score and boost your bottom line
This course uses fun, interactive activities for students to practice scenarios and gain ideas and skills that they can apply to their job right away.

Course Duration: 7 hours

Contact us at 250-392-8010 or if you would like to schedule this course for your organization.

SuperHost™ is a registered trademark of go2 Tourism HR Society.  Used under license.

The following professional development classes are now delivered in an interactive live-stream format:

We offer top-of-the-line training for business and leadership development which combines a convenient and flexible learning format, experienced and caring instructors, and a curriculum designed for those wanting to advance in the workplace.  If you require access to a computer, please contact us to make arrangements.

Similar to the in-class workshops, LIVE STREAM workshops are delivered using a virtual platform where the instructor is online and leads the class providing the same coverage that students would have received attending in person. The instructor provides lectures, gives students exercises to reinforce the learning, answers questions, elaborates on topics covered, and facilitates class discussions/ breakout sessions. Students receive all course materials before classes start and are able to follow along the course delivery with their materials. Students should register at least 5 days before class starts to receive course materials.

Many students really like this format. It allows participants to take the training from the comfort of their homes, office, and many other locations. It eliminates the need for travel and allows them to make better use of their availability. 

Contact Community Education and Workforce Development at 250-392-8010 or email to have your name placed on an interest list for upcoming course information.