Continuing Studies: Professional Development
This workshop will focus on the development of skills necessary to present viewpoints effectively. It will encourage win/win communication on the job.
Topics covered will include:
- Defining the difference between passive, aggressive, and assertive communication
- Assessing how assertive the individual is at present
- Developing some basic communication tools (listening, questioning, verifying information)
- Reinforcing with no-verbal behavior
- Giving positive and negative feedback
- Developing assertive techniques
- A plan of action for a repeatedly difficult situation
Contact Continuing Studies at 250-392-8010 or email wlcontinuingstudies@tru.ca to have your name placed on a distribution list for upcoming information.
This course is designed to provide an introduction to basic counselling skills for individuals who are intending to be in a para-professional or volunteer role where such skills would be beneficial to their clients. Content areas include understanding counselling as a developmental process; appreciating the importance of the counsellor self awareness and of the helping relationship in effecting change; identifying and acquiring the basic beginning skills that facilitate self exploration.
Contact Continuing Studies at 250-392-8010 or email wlcontinuingstudies@tru.ca to have your name placed on a distribution list for upcoming information.
This two day course blends time honoured traditions of Circle Healing with modern understanding of traumatic stress reactions. Participants will learn the physiological and psychological reactions of traumatic stress and how to use that understanding in leading a Healing Circle. Facilitator Mick Howell, has a background in the military, firefighting, and as a first responder. With over ten years of experience in the traumatic stress field, Mick was a founding member of the Elk Valley Critical Incident Response Team, and former member of the Federation of Fire Chaplains and Association of Traumatic Stress Specialists. Mick has been involved in several high profile incidents including being seconded to the Office of the Fire Commissioner during the Fire Storm season of 2003 and is currently involved in Victim Services.
Fee: $288
Dates:
Mar 17 - 24, 2012
Saturdays, 8:30 am - 4:30 pm
Location: Room 1254
Improve Your Conflict Resolution Techniques People are different!!! We are all motivated by different needs and expectations that often come into conflict with the needs and expectations of others. Conflict, in fact, is a daily occurrence and should be an expected part of human interaction. This workshop will explore the individual beliefs and assumptions about conflict, familiarize participants with the phases of the conflict cycle, identify personal conflict styles, learn techniques to bring conflict resolution to a win/win conclusion and explore solutions to inter-group conflict. Role plays and self inventories will be used when appropriate. The focus of the workshop will be skills development.
- Learn how to deal with conflict
- Know that conflict happens
- Use your emotional intelligence to handle conflict more effectively
- Learn how to maintain your focus
- Learn how to work towards a win/win solution
Contact Continuing Studies at 250-392-8010 or email wlcontinuingstudies@tru.ca to have your name placed on a distribution list for upcoming information.
Customer Service Representative in Banking • XWOR 0390
This exciting 30 hour course will introduce the student to the role of a Teller/Customer Service Representative in the banking industry.
Students will be introduced to the following topics:
- Differences between banks and credit unions
- Customer service and conflict resolution
- Communication skills
- The different types of accounts
- Investments
- Opening accounts
- ID requirements
- Completing basic forms
- Cheques
- MasterCards
- Robbery and security procedures
- Counterfeit dollars,
- Selling and cross selling of products and services
- Calculating interest
- Registered products
- As well as an overview of handling estates, money laundering and privacy act
Contact Continuing Studies at 250-392-8010 or email wlcontinuingstudies@tru.ca to have your name placed on a distribution list for upcoming information.
We all have ‘difficult’ people in our lives-the people with whom we work, the people to whom we provide service, the people we live with, sometimes even ourselves.
Whoever the difficult people are, they undoubtedly bring out the worst in you. They push your emotional buttons, threaten you, cause you stress, and sometimes even send you out of control.
Whether you become angry and counter attack, get defensive, or feel threatened and back down, you probably wish you knew another way to respond.
This one-day seminar will look at ways to manage your reactions and the behavior of the difficult person.
Participants will be actively involved in the process of building skills. Group discussions, case studies, simulated situations, combined with audio visual support materials will create a challenging day where people learn by doing.
Contact Continuing Studies at 250-392-8010 or email wlcontinuingstudies@tru.ca to have your name placed on a distribution list for upcoming information.
This one-day workshop deals with workplace communication, listening skills, and dealing assertively with situations.
Course topics include:
- Communication pitfalls
- Communicating in the workplace
- Questions regarding information flow
- General guidelines for communication and information flow
- Your communication style
- A checklist of Face to Face Communication Skills
- Body Language
- Ten Keys to effective listening
- Rate your listening
- How to listen actively
- The art of listening
- Making assumptions
- Checking assumptions
- Summary of Basic Communication Skills for improving interpersonal relationships
Contact Continuing Studies at 250-392-8010 or email wlcontinuingstudies@tru.ca to have your name placed on a distribution list for upcoming information.
This 4‐hour seminar is designed to increase awareness of ethical issues; develop and enhance the ability to recognize and analyze ethical conflicts & dilemmas; develop and improve ethical and moral reasoning skills; develop the ability to act with professional integrity; develop the ability to determine and implement ethical courses of action. Case examples will be analyzed using a 7 point process. Participants will be asked to provide real world ethical dilemmas for discussion. Based on the course content and duration, this ethics course qualifies for the four‐hour ethics requirement of the Certified General Accountants Association of British Columbia.
Contact Continuing Studies at 250-392-8010 or email wlcontinuingstudies@tru.ca to have your name placed on a distribution list for upcoming information.
This engaging and interactive 1-day workshop with Gavin Clark, provides and introduction to principles and applications of experiential learning within the context of the
human services field. Participants will have the opportunity to gain new perspectives, tools and strategies to enhance their professional practice and discover current initiatives.
This workshop provides participants the chance to sample from TRU’s new Human Services Special Topics course, Experiential Youth Leadership, offered in the 2011 spring semester.
Contact Continuing Studies at 250-392-8010 or email wlcontinuingstudies@tru.ca to have your name placed on a distribution list for upcoming information.
This four day Foundational Skills for Helpers Workshop is a highly interactive, activity based workshop that includes: training in ethics and ethical decision making, interviewing-foundational principles, establishing trust with clients, as well as the theory of change, the listening sequence, and the 5 Stage Structure of an interview. In addition, Foundational Skills for Helpers also provides training in how to identify and respond to clients exhibiting signs of mental health challenges, how to respond to violence, and crisis response. The Foundational Skills for Helpers Workshop is a great, introductory skills workshop for anyone who is currently or is wishing to provide Lay-Level supportive help to others in either a work or volunteer capacity.
Fee: $899
Dates:
Feb 17 - 25, 2012
Friday, first week, 1-8pm
Friday, second week, 9am-4pm
2 Saturdays, 9am-4pm
Location: Room 1258, first week
Location: Room 1254, second week
This one-day workshop is designed both for those who are new to working in non-profit organizations and for those who want to end their frustration at just muddling along in them. Participants will learn the basics of governing and managing these organizations: how to create (and change) constitution and bylaws, whether to register as a society or as a charity (or both) and how to fulfill the obligations incurred for either. They will examine the difference between governing and managing. They will learn the importance of operating policies and easy ways of creating them as well as useful ways of setting agendas and managing meetings. Above all, those who take this workshop will learn that governing and managing a non-profit organization can be both rewarding and enjoyable—if you know what you’re doing.
Contact Continuing Studies at 250-392-8010 or email wlcontinuingstudies@tru.ca to have your name placed on a distribution list for upcoming information.
Designed to present the core elements of a comprehensive, systematic and multi-component crisis intervention curriculum, the Group Crisis Intervention course will prepare participants to understand a wide range of crisis intervention services. Fundamentals of Critical Incident Stress Management (CISM) will be outlined and participants will leave with the knowledge and tools to provide several group crisis interventions, specifically demobilizations, defusings, and the Critical Incident Stress Debriefing (CISD). The need for appropriate follow-up services and referrals when necessary will also be discussed. This course is designed for the general public and anyone in the fields of Business & Industry, Crisis Intervention, Disaster Response, Education, Emergency Services, Employee Assistance, Healthcare, Mental Health, Military, Spiritual Care, and Traumatic Stress.
Contact Continuing Studies at 250-392-8010 or email wlcontinuingstudies@tru.ca to have your name placed on a distribution list for upcoming information.
This course enables the student to study in preparation for the GED exam. The GED exam covers five areas: writing skills, social studies, science, interpreting literature and arts, and mathematics. The course allows for both class work and individual study time. Curriculum is flexible and adjusted to meet the needs of the participants. Students will be required to apply and pay for the exams themselves.
Contact Continuing Studies at 250-392-8010 or email wlcontinuingstudies@tru.ca to have your name placed on a distribution list for upcoming information.
People don’t leave organizations, they leave their boss. Top reasons that companies encounter coaching problems and how to avoid them will be discussed, and will include how to:
- Assist leadership development
- Enhance career development
- Orient new employees
- Accelerate learning
- Promote knowledge sharing
- Improve retention
- Transfer knowledge from retiring employees
Contact Continuing Studies at 250-392-8010 or email wlcontinuingstudies@tru.ca to have your name placed on a distribution list for upcoming information.
Introduction to Bartending - XHOS 0650
This course is designed to give you the practical and theoretical skills necessary to become a bartender. Lectures, discussion, and hands-on procedures will be used to address topics such as: guest relations, product knowledge, pub sales, beverage management, beverage service, health and safety and industry professionalism. Beverage preparations will be done in a lab situation using coloured water for alcohol. You will use proper mix, equipment and procedures to prepare "cocktails" in the lab. You must be 19 years or older and in good health, personable, confident and committed to a high level of customer service. Students will be required to participate in a practicum working under the direction of the instructor. The Serving It Right Certificate will be awarded to successful students after completion of the Government exam.
Contact Continuing Studies at 250-392-8010 or email wlcontinuingstudies@tru.ca to have your name placed on a distribution list for upcoming information.
This three-part program offers ninety hours of training that is integrated and structured involving a high level of participation. Students will be introduced to hands-on management training that is immediately useful by provincially and internationally recognized facilitators. As well as having high credibility, (tested with over 4,000 BC supervisors), it is an affordable program.
This workshop will:
- Sharpen your decision-making skills
- Improve and enhance your relationships with others
- Aid in developing effective and persuasive communications
- Enhance your interviewing techniques
- Provide experiences in handling job-related problems
- Hone your communication skills to handle conflict situations
Fee: $750
Dates:
Feb 14 - 17, 2012
Tue - Fri, 8:30 am - 4:30 pm
Location: Room 1315
Part 2
Team Building Skills • YMSS 0102
This workshop will:
- Provide practical techniques to motivate others
- Determine your preferred leadership style, give you practice using it, and help develop increased flexibility
- Promote useful techniques for leading and participating in meetings
- Provide group situations for focusing on leadership motivations and team building
- Sharpen your skills to cope with power shifts in organizations
Fee: $750
Dates:
Mar 13 - 16, 2012
Tue - Fri, 8:30 am - 4:30 pm
Location: Room 1315
This workshop will:
- Provide practical techniques to manage your job and delegate effectively
- Outline a comprehensive and flexible system of performance analysis and appraisal
- Identify your time-wasters and give you ideas on how to eliminate them
- Provide experiences in instruction and performance appraisal interviewing
- Give you tips to manage change
Fee: $750
Dates:
Apr 17 - 20, 2012
Tue - Fri, 8:30 am - 4:30 pm
Location: Room 1315
This is a 3-day program designed for the manager who has taken the certificate Management Skills for Supervisors or an equivalent supervisory training course. Basic communication and assertive skills are a prerequisite. The program will focus on developing competency in the following areas: Leadership and Team Building -Personal leadership styles and how to expand their strengths; recognizing the difference between managing and leading; develop personal power in order to maximize their level of influence; group dynamics and how to develop strategies to manage difficult team members; setting ground rules to guide a team. Problem Solving and Decision Making - decision making continuum; the nature of creativity in the problem solving process; working with problem solving models to facilitate a dynamic, interactive approach to problem solving and decision making; techniques to guide groups through the decision making process. Negotiation Skills –pre-requisites for successful negotiation; fundamentals of negotiating agreements; strategies to manage unfair and manipulative tactics; the role of a supervisor in mediating third party disputes.
Contact Continuing Studies at 250-392-8010 or email wlcontinuingstudies@tru.ca to have your name placed on a distribution list for upcoming information.
Proposal Writing - XWRK 0940
Proposal writing is an exercise in matching one organization's expertise to the needs of the funders. In this 12 hour course, participants will discuss the elements of a good proposal, analyze "requests for proposals", and finally create a practice proposal. This is an interactive, hands-on course, with groups working on specifically targeted case studies. Participants should have some basic computer knowledge (word-processing and internet).
This course is offered on a contract basis. If interested in arranging a contract for staff, please contact Julie Bowser at 250-392-8177.
This workshop deals with significant issues, as identified by the business sector, by breaking down the problems, laying out alternatives, and choosing the best solution.
Topics covered will include: the cost of good staff-actual costs reviewed, business losses due to inefficiency, the hiring process-orientation, recruiting sources-are you one of Canada’s 50 greatest companies?, the recruiting interview-what questions do you ask, Watt’s Laws of Interviewing-still true, checking references, keeping good people-you don’t have to be one Canada’s 50 best to be a company people want to work for.
Contact Continuing Studies at 250-392-8010 or email wlcontinuingstudies@tru.ca to have your name placed on a distribution list for upcoming information.
The Business of Communicating - XWRK 0080
Business communication must be clear and effective. This 12-hour workshop will refresh students’ knowledge of grammar and punctuation, develop their effective use of language and invigorate their writing. Using a three-phase writing process, students will compose the following typical business messages: email, memos, routine and goodwill letters, persuasive and sales messages and the “no” letter. They will also learn how to research, organize, write and present informational and analytical reports. At the end of the course, students will be more confident, competent and efficient communicators.
This course is available on a contract basis. If interested in having this workshop delivered to your staff, please contact Julie Bowser at 250-392-8177.
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