Can't find an answer? Ask a Question
How do I register for a TRU-OL course?
You may register for courses using one of the following methods:
- Online at www.truopen.ca.
- By phoning Student Services at 250.852.7000 (Kamloops) or 1.800.663.9711 (toll-free in Canada), with credit card information, on any weekday from 8:30 a.m. to 4:30 p.m. (Pacific Standard Time); closed on statutory holidays. Please note that if you are requesting a re-registration, you will need to contact Student Services directly. Students who are re-registering will not be able to complete their request online.
- By faxing Student Services at 250.852.6405 with with your credit card information. Fax both sides of your completed Course Registration form (do not mail the original course registration form when it is sent by fax).
- By mailing your completed Course Registration form with credit card information, cheque or money order, or with a student loan, grant or sponsorship letter, to:
Thompson Rivers University, Open Learning
BC Centre for Open Learning, 4th Floor
900 McGill Rd
Before you register, please read about registration for information about course packages and course completion.
I have registered in a TRU-OL web-based course. When should I receive my ID and password?
If you register online, you will receive your student ID and password immediately by email.
If your registration is completed manually over the phone, it may take up to five business days to verify and process your request. You will receive an email when the manual registration process is complete.
I registered in a course and want to switch from print to web or web to print. How should I do this?
You will need to cancel or withdraw from that course. Then you may re-register in the format of your choice. Please call 1.800.663.9711 for more information.
Who do I contact if I have questions about course registration, including changing my course registration, withdrawing or cancelling, course extension, examination schedule, etc.?
If you can't find an answer to your question in the information about Student Services or through FAQs, you can contact Student Services by calling 1.800.663.9711 (toll-free in Canada) 250.852.7000 (outside of Canada) or by emailing firstname.lastname@example.org.
Who do I contact when I get errors using the web registration system or student portal?
If you forget your password, contact IT Services.
If you are getting other errors with the system, email a detailed description of the problem and the errors, plus your name and TRU-OL student number, to email@example.com or phone them at 1.888.852.8533.
What is the process when I register in a TRU-OL course delivered by UVic?
Once you register for a TRU-OL course delivered by UVic, TRU-OL sends you a welcome letter confirming your registration.
The university that delivers your course sends you the course materials or ordering instructions before the start of the session.
If, after registering in a TRU-OL course delivered by UVic, you require more information on course delivery, including web-based courses, contact the university delivering the course. Your welcome letter provides specific information including contact numbers for your course.
How do I apply for admission to a TRU-OL program?
If you plan to complete a credential with TRU-OL, you must complete and submit the Program Admission form. The form is also available on the EducationPlannerBC website.
A program plan fee is charged when applying for admission to most TRU-OL programs.
You do not have to declare a program to take courses from TRU-OL. You may choose a program later in your studies or apply for program admission where required.
You may also take courses for transfer to a program at another institution. It is advisable to obtain a Letter of Permission from that institution. TRU-OL does not require a copy of this letter.
Contact Student Services for more information.
How do I log in to MyTRU?
Go to www.truopen.ca. Click on myTRU and log-in with your student number and password. Your initial password will be your date of birth in the form YYMMDD. If you don't know your login name or password, please contact the IT Service Desk at 1.800.852.8533.
How do I cancel my registration or withdraw from a course delivered by TRU-OL?
Registering in a TRU-OL course is a serious commitment. If you are eligible, you may cancel your registration or withdraw from courses delivered by TRU-OL, but you should carefully consider the academic and financial consequences of this decision.
Please refer to TRU-OL's registration policy for information about course cancellation and withdrawals.
How do I cancel my registration or withdraw from a TRU-OL course delivered by UVic?
Complete the Cancellation/Withdrawal Request form and submit it to TRU-OL Student Services.
- To receive a refund for UVic course materials, contact the UVic department associated with your course.
Details are included in the delivering institution's welcome letter.
Where can I check if I think course materials may be missing for my web-based course?
If you think you are missing course materials, such as textbooks or other items usually found in course packages, contact OLMaterials@tru.ca or phone 1.888.663.1653.
How do I get a TRU-OL student number?
When you first register for a TRU-OL course or are admitted to a TRU-OL program, you receive a student number as your unique identification, which helps us to serve you better. This number appears on each welcome letter. Please include your student number on all forms and correspondence with TRU-OL and your Open Learning Faculty Member, and please have your student number handy when you contact TRU-OL administrative staff or your Open Learning Faculty Member.