Thompson Rivers University
Thompson Rivers University

Continuing Studies: Business/Office Skills

Register Online for Continuing Studies Courses

Basic Bookkeeping
Cashier Training
Conflict Resolution
Meeting Procedures
Minute Taking
Preparing for that First Day on the Job?
Serving it Right
Understanding and Analyzing Financial Statements - Entry Level

Basic Bookkeeping XBPK 0600

This non-credit course provides an introduction to double-entry accounting theory and bookkeeping methods. Related clerical procedures such as banking procedures are also included. Class exercises and homework are designed to provide practical experience. Students must receive 70% to obtain a completion certificate.

Prerequisite: Grade 11 or mature-student status

Fee: $278 plus textbook and working papers available, available at the TRU bookstore


Sept 25 - Oct 25, 2018
Tuesdays & Thursdays, 6 - 9:30 pm

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Cashier Training XWRK 0400

In this course students will be instructed in the operation of an electronic cash register, cashiering skills and customer service.

The two day course includes: 

  • Basic keyboard groups: i.e. Numeric entry, PLU keys, and key lock
  • Basic transaction sequence
  • Cash-making change, counting change back
  • Acceptance of non-cash payments; VISA/MasterCard, Debit card (Interac)
  • Crime prevention: shoplifting, counterfeit, and credit 
  • Card fraud
  • Tax-GST
  • Tax Act
  • Price look up-what is it
  • Peripheral equipment: scanners, slip printers, and scales
  • POS systems and inventory control
  • Report reading: PLU, hourly, clerk and daily reports
  • Responsibilities and liabilities of the cashier
  • Customer service

This is an entry level course that requires no previous training or experience. For some it is a means to a first job, while for others it is a springboard to more challenging goals. Certificate upon successful completion.

Fee: $250

Nov 24 & 25, 2018
Saturday & Sunday
9 am – 4 pm

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Conflict Resolution XSLF 0970

Authentic communication can be tough to manage if you do not have the essential skills and the knowledge of advanced communication theories.  In this conflict resolution course you learn the difference between assertive and aggressive, you learn how to pre-negotiate what you need from a conversation.  This one day course will leave you feeling empowered and able to get to the real meat of the conversation. 

Fee: $275

Dates: Oct 20 & 21, 2018
Saturday & Sunday, 8:30 am - 4:30 pm


Keyboarding XPCS 0710

Learn keyboarding skills for entry into computer courses or into an office administration program. The aim of this course is to prepare you to be able to type 25 words-per-minute during a five minute timing. This course is also great if you are looking for a career change into an office environment or are looking to bruch up on your typing skills for a new role.

This is a non-credit, self-paced course with 30 hours of class time.

Fee: $350 (plus textbook)

Dates: Nov 5 - Dec 10, 2018 (no class on Nov 12)
Mondays & Wednesdays, 6 - 9 pm

Meeting Procedures XWRK 0420

Explore meetings procedures and look at parliamentary procedures as outlined in Robert's Rules of Order.  Topic areas include:

  • Parliamentary Procedures
  • Roles and Responsibilities
  • Action Lists
  • Rules of Decision Making
  • Classification of Motions
  • Voting Methods
  • Constitution and By-Laws
  • Documentation
  • Committee Reports
  • Conduct of Meetings
  • Procedures for Debate
  • Nomination and Elections

Fee: $275

Dates: Nov 13 & 14, 2018
Tuesday & Wednesday, 8:30 am - 4 pm

Minute Taking XWRK 0950

Minute taking can be complex, tricky and challenging. These important documents are for recording consensus and decision making, tracking evolution of issues and keeping an organization’s history. In this six-hour workshop, students will be introduced to the following topics: how much of a discussion should be recorded, how arguments of minutes can be avoided, what should be recorded in confidential or closed meetings, how to formalize policy on minute taking standards, how to organize agendas for open and closed meetings, etc. Students will learn to shift the focus of minutes from words to key concepts and ideas and find out how to covert discussions into concise, coherent and objective summaries.

Fee: $135

Dates: Nov 6 & 7, 2018
Tuesday & Wednesday, 9 am - 4 pm

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Preparing for that First Day on the Job?

You created a great resume and nailed the interview, you are now hired!

Now what?  What does your boss expect from you? What if your co-workers aren’t accepting? How will you handle this new responsibility? What information do you need to have for filling in the government paperwork? Does what you do in your off hours on your own time matter in your job? What if you can’t handle it? The questions keep coming.

Take advantage of this four-day workshop that will make that first job be an experience to remember. You will discover how to get over those first-day jitters and learn how to effectively work with a team or on your own. Emphasis will be placed on employer expectations, team building strategies, asking the right questions and understanding your rights as an employee. Building relationships with co-workers and having those difficult conversations will be practiced as you learn to adapt to the new work environment and be a contributing member towards a respectful workplace. The NINE Workplace Essential Skills will be taught in addition to the identification of specific skills associated with a variety of jobs. Exercises in Reading, Numeracy, and Document Use will help identify strengths. This course is a must for all new employees as they adapt to their new roles in the workforce.

Contact Continuing Studies at 250.392.8010 or email to have your name placed on an interest list for upcoming course information.

Serving it Right XFOO 0500

The goal of a responsible beverage service (RBS) program is to reduce alcohol-related problems. Serving It Right (SIR) is BC’s responsible beverage service program. SIR is designed for:

  • people working in tourism and hospitality,
  • individuals whose special occasion licence requires them to have Serving It Right, 
  • keeping customers and the public safe while allowing them to enjoy the benefits and pleasures that good food and drink can bring, 
  • encouraging a responsible, caring and professional approach to the serving of alcohol.

Contact Continuing Studies at 250.392.8010 or email to have your name placed on an interest list for upcoming course information.


Transcriptionist XBUA 0230

This course is designed to give you the foundation skills required for a career as a medical or legal transcriptionist. You will gain the essential skills neessary to transcribe medical reports or legal documents with accuracy and efficiency. This course uses software designed to build your confidence and introduce you to new techniques while building on any previous knowledge. It is taught by an experienced instructor who has many years of experience in the industry.

Prerequisites: Typing speed of 40 words per minute and computer file management experience required.

Fee: $295

Oct 15 - Nov 21, 2018
Mondays & Wednesdays, 7 - 9:30 pm

Understanding and Analyzing Financial Statements Entry Level XBUA 0206

This 30-hour course discusses the fundamentals of financial accounting. Topics include the accounting cycle, adjusting entries, accounting for a merchandising business, sales taxes, subsidiary ledgers, cash, back reconciliation, accounts receivable, inventory, capital assets, current and long-term liabilities, cash flow and financial statements, and more.

Prerequisite: An Introduction to Bookkeeping and/or bookkeeping experience

Contact Continuing Studies at 250.392.8010 or email to have your name placed on an interest list for upcoming course information.