Thompson Rivers University
Thompson Rivers University

Continuing Studies: Business/Office Skills

Register Online for Continuing Studies Courses

Bank Teller
Basic Bookkeeping
Cashier Training
Conflict Resolution
Customer Service Professional (CSP)
Medical Transcriptionist
Meeting Procedures
Minute Taking
Payroll Processing
Preparing for that First Day on the Job?
Serving it Right
Team Building
Understanding and Analyzing Financial Statements - Entry Level

Bank Teller XWRK 0390

This exciting 30-hour course will introduce you to the role of a teller/customer service representative in the banking industry. The course covers differences between banks and credit unions, customer service and conflict resolution, communication skills, the different types of accounts, investements, opening accounts, ID requirements, completing basic forms, cheques, credit cards, robbery and security procedures, counterfeit dollars, selling and cross selling of products and services, calculating interest, and registered products, as well as an overview of handling estates, money laundering and privacy acts.

Contact Continuing Studies at 250.392.8010 or email wlcontinuingstudies@tru.ca to have your name placed on an interest list for upcoming course information.


Basic Bookkeeping XBPK 0600

This non-credit course provides an introduction to double-entry accounting theory and bookkeeping methods. Related clerical procedures such as banking procedures are also included. Class exercises and homework are designed to provide practical experience. Students must receive 70% to obtain a completion certificate.

Prerequisite: Grade 11 or mature-student status

Contact Continuing Studies at 250.392.8010 or email wlcontinuingstudies@tru.ca to have your name placed on an interest list for upcoming course information.


Cashier Training XWRK 0400

In this course students will be instructed in the operation of an electronic cash register, cashiering skills and customer service.

The two day course includes: 

  • Basic keyboard groups: i.e. Numeric entry, PLU keys, and key lock
  • Basic transaction sequence
  • Cash-making change, counting change back
  • Acceptance of non-cash payments; VISA/MasterCard, Debit card (Interac)
  • Crime prevention: shoplifting, counterfeit, and credit 
  • Card fraud
  • Tax-GST
  • Tax Act
  • Price look up-what is it
  • Peripheral equipment: scanners, slip printers, and scales
  • POS systems and inventory control
  • Report reading: PLU, hourly, clerk and daily reports
  • Responsibilities and liabilities of the cashier
  • Customer service

 This is an entry level course that requires no previous training or experience. For some it is a means to a first job, while for others it is a springboard to more challenging goals. Certificate upon successful completion.

Fee: $250

Dates:
Nov 18 & 19
Saturday & Sunday
9 am – 4 pm


Conflict Resolution XSLF 0970

Authentic communication can be tough to manage if you do not have the essential skills and the knowledge of advanced communication theories.  In this conflict resolution course you learn the difference between assertive and aggressive, you learn how to pre-negotiate what you need from a conversation.  This one day course will leave you feeling empowered and able to get to the real meat of the conversation. 

Contact Continuing Studies at 250.392.8010 or email wlcontinuingstudies@tru.ca to have your name placed on an interest list for upcoming course information.


 

Customer Service Professional XWRK 0670

Looking to become a frontline sales person? Are you applying for your first job?

Boost your resume, become a customer service professional, and learn how to handle customer-focused interactions and situations.

Topics will include benefits of quality customer service:

  • identifying customer service trends; 
  • benefits of bringing respect, emotional support and personal touch to customer interactions
  • the six categories of face-to-face communication
  • guidelines for handling unreasonable customers and more

Successful students will receive a completion certificate for Customer Service Professional and Cashier Training, as well as industry recognized certification in Foodsafe and WHMIS.

Successful completion is based on attendance and successful examination.

Prerequisite: age 14+

Contact Continuing Studies at 250.392.8010 or email wlcontinuingstudies@tru.ca to have your name placed on an interest list for upcoming course information.


Medical Transcriptionist

Medical transcriptioning is the art of converting voice-recorded information, as dictated by a medical professional, into text format. This course includes an in-depth look at medical terminology, medicine, typing skills and more. This career choice offers flexible possibilities of self-employment or working withing an organization.

Please contact 250.392.8010 for additional information and to have your name added to an interest list.


Meeting Procedures XWRK 0420

Explore meetings procedures and look at parliamentary procedures as outlined in Robert's Rules of Order.  Topic areas include:

  • Parliamentary Procedures
  • Roles and Responsibilities
  • Action Lists
  • Rules of Decision Making
  • Classification of Motions
  • Voting Methods
  • Constitution and By-Laws
  • Documentation
  • Committee Reports
  • Conduct of Meetings
  • Procedures for Debate
  • Nomination and Elections

Contact Continuing Studies at 250.392.8010 or email wlcontinuingstudies@tru.ca to have your name placed on an interest list for upcoming course information.


Minute Taking XWRK 0950

Minute taking can be complex, tricky and challenging. These important documents are for recording consensus and decision making, tracking evolution of issues and keeping an organization’s history. In this six-hour workshop, students will be introduced to the following topics: how much of a discussion should be recorded, how arguments of minutes can be avoided, what should be recorded in confidential or closed meetings, how to formalize policy on minute taking standards, how to organize agendas for open and closed meetings, etc. Students will learn to shift the focus of minutes from words to key concepts and ideas and find out how to covert discussions into concise, coherent and objective summaries.

Fee: $109 (+ textbook)

Dates:
Oct. 10 & 11
Tuesday & Wednesday, 6 – 9 pm

Payroll Processing

A career in payroll processing can be very fulfiling and offer flexible possibilities of self-employment or working within an organization. Explore how to administer payroll and the handling of information including legislative requirements.

Contact Continuing Studies at 250.392.8010 or email wlcontinuingstudies@tru.ca to have your name placed on an interest list for upcoming course information.


Preparing for that First Day on the Job?

You created a great resume and nailed the interview, you are now hired!

Now what?  What does your boss expect from you? What if your co-workers aren’t accepting? How will you handle this new responsibility? What information do you need to have for filling in the government paperwork? Does what you do in your off hours on your own time matter in your job? What if you can’t handle it? The questions keep coming.

Take advantage of this four-day workshop that will make that first job be an experience to remember. You will discover how to get over those first-day jitters and learn how to effectively work with a team or on your own. Emphasis will be placed on employer expectations, team building strategies, asking the right questions and understanding your rights as an employee. Building relationships with co-workers and having those difficult conversations will be practiced as you learn to adapt to the new work environment and be a contributing member towards a respectful workplace. The NINE Workplace Essential Skills will be taught in addition to the identification of specific skills associated with a variety of jobs. Exercises in Reading, Numeracy, and Document Use will help identify strengths. This course is a must for all new employees as they adapt to their new roles in the workforce.

Contact Continuing Studies at 250.392.8010 or email wlcontinuingstudies@tru.ca to have your name placed on an interest list for upcoming course information.


Serving it Right XFOO 0500

The goal of a responsible beverage service (RBS) program is to reduce alcohol-related problems. Serving It Right (SIR) is BC’s responsible beverage service program. SIR is designed for:

  • people working in tourism and hospitality,
  • individuals whose special occasion licence requires them to have Serving It Right, 
  • keeping customers and the public safe while allowing them to enjoy the benefits and pleasures that good food and drink can bring, 
  • encouraging a responsible, caring and professional approach to the serving of alcohol.

Contact Continuing Studies at 250.392.8010 or email wlcontinuingstudies@tru.ca to have your name placed on an interest list for upcoming course information.


Team Building

Looking to strengthen your work team?  This is the workshop for you!  Facilitating of this workshop is available indoor or outdoor, this workshop will offer participants an opportunity to pull together to achieve goals, overcome personal limits, share strengths with team members and grow as a team.  All activities tap into a wide variety of skills such as; creativity, communication, problem solving, time management; and Strategic Planning.  Participants are certain to interact with their environment and each other in ways they could have never imagined and view their relationship with the environment in a renewed way.  They begin to see the possibilities that exist in one another and themselves.

Contact Continuing Studies at 250.392.8010 or email wlcontinuingstudies@tru.ca to have your name placed on an interest list for upcoming course information.


Technical Writing XWRK 0944

This 15-hour workshop will introduce the principles of clear, concise writing in a technical environment.  Participants will be expected to write and edit continually during the workshop and are provided extensive feedback.  Resources will be utilized from a variety of sources.  Topic areas that will be introduced are:

  • The technical writing process: getting started efficiently
  • Analyzing your audience
  • Prepare detailed messages for both technical and non-technical readers
  • Create a straightforward document structure
  • Describe technology so that readers can visualize it
  • Use best practices for displaying visual information
  • Edit language for precision, clarity and conciseness
  • Clarify complex issues
  • Utilize strategic techniques for organizing ideas and messages
  • Demonstrate how to display visual information accurately
  • Achieve precision, clarity and conciseness
  • Edit at the word level, document format, grammar, punctuation, etc.

Contact Continuing Studies at 250.392.8010 or email wlcontinuingstudies@tru.ca to have your name placed on an interest list for upcoming course information.


Understanding and Analyzing Financial Statements Entry Level XBUA 0206

This 30-hour course discusses the fundamentals of financial accounting. Topics include the accounting cycle, adjusting entries, accounting for a merchandising business, sales taxes, subsidiary ledgers, cash, back reconciliation, accounts receivable, inventory, capital assets, current and long-term liabilities, cash flow and financial statements, and more.

Prerequisite: An Introduction to Bookkeeping and/or bookkeeping experience

Contact Continuing Studies at 250.392.8010 or email wlcontinuingstudies@tru.ca to have your name placed on an interest list for upcoming course information.