Professional Development and Leadership
XMSK 0930 - Stepping up to Supervision
Stepping Up to Supervision helps bridge gap between working as a frontline employee and stepping up to lead the team. There is a gap in knowledge and experience that prevents many employees from moving to the next step in their career. This course addresses that gap and provides the knowledge and skills necessary to lead a team effectively and competently. A recent study showed that 58% of managers said they did not receive any management training. Stepping Up to Supervision introduces and explains key concepts and skills that enable a qualified employee to effectively move up to a position as a front-line supervisor. It discusses the mindset and skills necessary to make the move from employee to supervisor, improve engagement of employees, and develop strategies for continuing improvement. This courses will be delivered virtually and fully instructor led.
January 18, 19, 20, 2022Tuesday - Thursdays 12:00 - 5:00 pm Course Duration: 15 online learning hours in 3 afternoon classesCourse Fee: $425Management Skills for Supervisors
This course is a three-part certificate program for all supervisory levels. Managers are offered hands-on training and experience to equip them with the necessary skills and tolls required to be an effective manager. These courses will be delivered virtually and fully instructor led. Topics include:
- Communicating Effectively and Persuasively in a Team Environment
- Recognizing a Win-lose Situation
- Handling Job Related Problems
- Giving Effective Feedback
- Enhancing Interviewing Techniques
- Workplace Rumors
- Conducting a Coaching Session
- Making Quality Decisions
- Improving Relationships
- Building Consensus
XWRK 0490 - Level 1: Interpersonal Skills
January 25, 26, 27 and February 1, 2, 3, 2022Tuesday - Thursdays 12:30 - 4:30 pmXWRK 0492 - Level 2: Team Building Skills
February 22, 23, 24 and March 1, 2, 3, 2022Tuesday - Thursdays 12:30 - 4:30 pmXWRK 0494 - Level 3: Administrative Skills
March 22, 23, 24, 29, 30, 31, 2022Tuesday - Thursdays 12:30 - 4:30 pm
Course Duration: 24 online learning hours in 6 classes per level
Course Fee: $625 per level