TRU Supporting Wildfire Evacuees » More info
Thompson Rivers University
Thompson Rivers University
Ask a Librarian

Loans Policy

Objective

The purpose of this policy is to provide equitable access to library resources for the TRU Library community, to maximize the availability of library material and resources, to minimize inconvenience to library users, to ensure the provision of high levels of quality service and to promote efficiency in all library loans operations.

Definitions

The terms library card, student card and borrowing card are used interchangeably and refer to the card that allows the holder to borrow library materials from the TRU Library. The terms library user, borrower and patron are used interchangeably to refer to someone who is eligible to borrow library materials from the TRU Library.

Eligibility

The Library extends borrowing privileges to currently registered students, - on site, distance, regional and Open Learning – as well as faculty, staff, alumni, local community borrowers and others approved by the Library who have accounts in good standing. Library borrowers whose accounts have been blocked or barred are not eligible for borrowing privileges until their accounts have been cleared.

  • The Kamloops TRU Campus ID Card serves as the library card for students, faculty and staff. The Kamloops TRU Campus ID card can be obtained at the Campus Cashier window located in Old Main building (OM1614).
  • Williams Lake TRU Campus Card can be obtained at the Library center.
  • Adjunct faculty qualify for regular faculty privileges.
  • Retired faculty who continue to reside in the TRU region may retain their TRU borrowing privileges. For further information please see TRU Policy ADM07-0 Employee Recognition, Section III Retirement.
  • Emeritus/Emerita faculty will keep their full faculty library privileges. For further information please see TRU Policy BRD 15-3 Emeritus/Emerita Designation.
  • Visiting scholars wishing to obtain borrowing privileges are required to present a letter of introduction from the appropriate TRU Dean.
  • TRU/UCC/Cariboo College Alumni wishing to borrow material from the TRU Library can obtain a borrower’s card for a discounted annual fee of $15. Alumni cards are available online from Alumni services.
  • Members of the community between the ages of 17 and 64 may purchase a TRU Community Library card for a $25 annual fee at the Library check-out counter. Persons over the age of 65 are exempt from the $25 fee and normally persons who are under the age of 17 are not eligible for a TRU borrowing card.

Borrowers’ responsibility

The TRU borrowing card must be presented each time a borrower wishes to borrow materials from the Library.

  • The Library will hold the borrower whose name the card is in responsible for all use made of the card.
  • The borrower is responsible for: immediate notification of lost, stolen, or damaged cards; reporting and payment for lost or damaged materials; and reporting any changes of address and contact information.
  • Borrowers are responsible for returning all material to the TRU Library by the due date or overdue charges will apply.
  • It is the borrower’s responsibility to ensure that they are aware of all circulation policies and practices to avoid fines and/or suspensions of their patron record.

Fines and charges

Due date reminders: The Library emails reminders to patrons three days, and day before due dates. Emails are sent to TRU email address and it is the patron’s responsibility to check this email address.

Library accounts with $10 or more will not be able to checkout items. Fines also affect ability to register for courses, order transcripts, and graduate.

Overdue notices: The Library emails overdue notices when items are overdue. If an item has not been returned or renewed within 21 days, it is assumed lost, and a bill for $100 per item will be charged.

Payment options include:
  • Cash, Interact or credit card (Visa or MasterCard)
  • By phone: Payment by credit card (Visa or MasterCard)
Fines are charged on these items:
  • Lost items
  • Reserves
  • AV equipment
  • Laptops
  • Inter-library loans
  • Items that have been recalled for other patrons
Appeals process

To discuss a fine or other charges, contact the Access and User Services Library, Main Library.

Recalls

Recalled items will be due four days after a recall (hold) is placed (seven days for distance, regional, and Open Learning library users), unless the minimum guaranteed loan length has not been reached.

The minimum guaranteed loan length for standard recalled items is seven days for all library users except distance, regional, and Open Learning, whose minimum guaranteed loan length is 10 days.

When an item you need is checked out to someone else, place a hold on it to "recall" it. This will trigger an email to the library user that has the item, instructing them to return it to the library.

Late fines are $2 per day for recalled items that are not returned on time.


Borrower categories, loans periods, renewals and fines

Undergraduate Students — On-Campus
Students may borrow a maximum of 50 item at one time
Library Item Loan Length Maximum # of Renewals*
Books 6 weeks 4
Leisure Reading 4 weeks 0
Reserves 2 hours, in library use only 0
Reserves 1 day, 3 day, 7 day 0
Videos (VHS, DVD) 7 days 2
Software 6 weeks 4
Audio CD 6 weeks 4
Cassettes 6 weeks 4
Pamphlets 6 weeks 4
Government Documents 6 weeks 4
Interlibrary Loans 2 weeks(or determined by the lending library) 0
Laptops & small A/V equipment 3 days 1
*unless item is recalled

Graduate Students — On-Campus
Students may borrow a maximum of 50 item at one time
Library Item Loan Length Maximum # of Renewals*
Books Semester 2
Leisure Reading 4 weeks 0
Reserves 2 hours, in library use only 0
Reserves 1 day, 3 day, 7 day 0
Videos (VHS, DVD) 7 days 2
Software Semester 2
Audio CD Semester 2
Cassettes Semester 2
Pamphlets Semester 2
Government Documents Semester 2
Interlibrary Loans 2 weeks(or determined by the lending library) 0
Periodicals 3 days 0
Laptops & small A/V equipment 3 days 1
*unless item is recalled
Faculty and Staff — On-Campus
This category includes: Current, Retired, Emeritus/Emerita, Adjunct or Visiting Scholars, Faculty or Staff
Library Item Loan Length Maximum # of Renewals*
Books semester 2
Leisure Reading 4 weeks 0
Reserves 2 hours, in library use only 0
Reserves 1 day, 3 day, 7 day 0
Videos (VHS, DVD) 7 days 2
Software semester 2
Audio CD semester 2
Cassettes semester 2
Pamphlets semester 2
Government Documents semester 2
Interlibrary Loans 2 weeks (or determined by the lending library) 0
Periodicals 3 days 0
Laptops & small A/V equipment 3 days 1
*unless item is recalled
Undergraduate Students — Distance, Regional, and Open Learning
Library Item Loan Length Maximum # of Renewals*
Books 8 weeks 2
Leisure Reading 4 weeks 0
Videos (VHS, DVD) 2 weeks 3
Software 8 weeks 2
Audio CD 8 weeks 2
Cassettes 8 weeks 2
Pamphlets 8 weeks 2
Government Documents 8 weeks 2
Interlibrary Loans 2 weeks (or determined by the lending library) 0
*unless item is recalled.
Graduate Students — Distance, Regional and Open Learning
Library Item Loan Length Maximum # of Renewals*
Books semester 2
Leisure Reading 4 weeks 0
Videos (VHS, DVD) 2 weeks 4
Software semester 2
Audio CD semester 2
Cassettes semester 2
Pamphlets semester 2
Government Documents semester 2
Interlibrary Loans 2 weeks (or determined by the lending library) 0
*unless item is recalled.
Faculty — Distance, Regional and Open Learning
Library Item Loan Length Maximum # of Renewals*
Books semester 2
Leisure Reading 4 weeks 0
Videos (VHS, DVD) 2 weeks 4
Software semester 2
Audio CD semester 2
Cassettes semester 2
Pamphlets semester 2
Government Documents semester 2
Interlibrary Loans 2 weeks (or determined by the lending library) 0
*unless item is recalled.

TRU Alumni

Alumni card holders may borrow a maximum of 10 items at one time.

Alumni
Alumni card holders may borrow a maximum of 10 items at one time. Holds and Recalls are not permitted.
Library Item Loan Length Maximum # of Renewals*
Books 6 weeks 4
Leisure Reading 4 weeks 0
Videos (VHS, DVD) 3 days 2
Software 6 weeks 4
Audio CD 6 weeks 4
Cassettes 6 weeks 4
Pamphlets 6 weeks 4
Government Documents 6 weeks 4
Periodicals In-library use only 0
*unless item is recalled.

Community borrowers

  • Members of the public may purchase a community borrowers card for $25 per year.
  • Community library accounts include access to borrowing privileges at the campus where the card is purchased (i.e. if you purchase a community library account in Williams Lake, you are not eligible to borrow books from the Kamloops Campus Library).
  • Community library accounts do NOT include access to interlibrary loans, recalling books, or remote access to article databases and other licensed electronic resources such as eBooks.
  • Community members may borrow up to a maximum of 10 items at a time.
Community borrowers
Community borrowers are entitled to borrow materials from the TRU campus library where the community card is initially purchased. TRU Interlibrary loan service, holds, recalls and remote access to licensed materials (article database, ejournals, ebooks, etc..) are not available to community borrowers.
Library Item Loan Length Maximum # of Renewals*
Books 6 weeks 4
Leisure Reading 4 weeks 0
Videos (VHS, DVD) 3 days 2
Software 6 weeks 4
Audio CD 6 weeks 4
Cassettes 6 weeks 4
Pamphlets 6 weeks 4
Government Documents 6 weeks 4
Periodicals In-library use only 0
*unless item is recalled.

Appeals of fines and other charges

To discuss a fine or other charges, contact the Coordinator of Circulation Services at the TRU Kamloops Campus Library or any Library staff at the Williams Lake Campus.

If the matter is not resolved at this initial discussion, then it can be forwarded to the Access and User Services Librarian, Kamloops Campus. If the matter remains unresolved, a written appeal can be made to the Library Fines Appeal Committee who will adjudicate the appeal and their decision will be final.

To appeal a fine or other charge on grounds such as a documented medical problem, complete and submit an online Fines Appeal Form. Paper-based Forms are also available at the checkout and reference desks.

Lack of knowledge of loan regulations, failing to note due dates, failing to renew on time, and failing to receive courtesy/overdue reminder notices are not acceptable reasons for cancellation of charges.

Library fines appeal committee

The Library Fines Appeal Committee shall consist of the Manager of Library Services, who will chair the committee, the Coordinator of Circulation Services, the Access and User Services Librarian, one undergraduate student, one graduate student, and one faculty member. The mandate of the Library Fines Appeal Committee is to adjudicate appeals.

Library fines appeal form

Under the TRU Library loan policy, borrowers may appeal fines and charges.

Please note that the following are NOT acceptable reasons for appealing a fine.

  • Lack of knowledge of loan regulations
  • Failing to note due dates
  • Failing to renew on time
  • Failing to receive reminder notices, either electronically or by mail
  • Disagreements regarding the Library Loan Policy.

Your appeal will be evaluated based on the reasons and information you provide. It is important to explain all extenuating circumstances and, where possible, provide supporting documentation.

You will normally receive a response within 7 – 10 working days. Many appeals will be resolved more quickly, but an appeal often entails a comprehensive search of book stacks and online records over several days.

To file an appeal, please fill out our Library Fines Appeals form.