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Student Network Account (TRU-ID)

This page has been moved to our new Knowledge Base. Information about Student Network Accounts can be found here.

First time logging in?
You must reset your temporary password in the Password Reset Portal 
*Please allow 24 hours after course registration for your account to be created

New Students

Your TRU-ID (T########) will be the username for all systems including your student email account.

Once Admitted :

Once Registered for a Course:

*Please allow 24hrs after course registration for your account to be created

Forgot your Password?

Log into the Self-Service Password Reset Portal and register a non-TRU email address for easy password reset on any device anywhere you have internet access.


For assistance, please contact:

Need to Know - TRU ID Informational Video

Students Accounts

Account TypeUser NamePassword

Network login to lab computers

Wireless access (TRU or Eduroam)

Outlook email (

Remote access to your private storage drive


myTRU (


Starts with a T


The initial password for new students is: TRUddmmmyy (birthdate). Example: TRU01sep96. To change your password, log in to the Self-Service Password Reset Portal

Common questions

 Where can I find my TRU-ID?

All students have an ID starting with the letter T. There is a section in myTRU that will allow you to verify your TRU ID.

 I'm a returning student. What happened to my old myTRU system emails?

Access to the old email system in myTRU was only available until January 2015.

 Can I redirect my TRU Outlook email to a personal email address?
 I want to use the wireless network on campus. What username/password do I use?

Use your TRU ID with the same password you use for MyTRU. For this to work, you must be registered in a course (not wait-listed).

 There are two wireless options on campus, which one do I use?

Eduroam. When you are on campus, it automatically logs you into our wireless network.

Note: OL students who visit other universities may be able to use their TRU credentials to access that particular university’s wireless network. The IT Service Desk can assist you with this option.

General FAQs

 How do I get to myTRU?
 I tried logging in too many times and now I am locked out?

Your account will be re-enabled after approximately 5 minutes at which time you can try logging in again.

 I am a new student and have tried to log into myTRU/myID for the first time with my birthdate in the TRUddmmmyy format but it does not work. What should i do?

There may be incomplete information in your student record or your birthdate has been entered incorrectly.  Please contact one of the following numbers for assistance.

Registrar's Office at 250-828-5036 (On Campus Students)

Student Services at 1-800-663-9711 (Open Learning Students)

 I did not set up Recover My Password correctly and I cannot log in. How do I reset my password?

Contact IT Services to request a password reset.

 How often do I need to change my password?

Your unified login for myTRU and the network will expire in 365 days, after this expiry you will be required to change the password on a Campus computer or on before you can access other services such as the wireless, Moodle, or Library login.

 What about popup blockers?

Software originally designed to block annoying advertisements that "pop-up" when you visit certain websites. Many legitimate sites use pop-ups and require you to modify your pop-up blocker settings in order to use them. myTRU is one of these sites.

This software is included in every modern web browser and installed with many toolbars and security programs.

We suggest that you add an exception (allow) pop-ups for all TRU websites in one of your blockers and disable all the others. You need to add the exception *

If you are finding popup windows are still being blocked after adding an exception you may want to try an alternate browser such as Mozilla Firefox or Google Chrome.

 What browsers are supported?
  • Firefox
  • Internet Explorer
  • Chrome
  • Microsoft Edge
  • Safari
  • Firefox
  • Safari
 What is the browser cache?

Each time you access a file through your web browser, the browser caches (stores) it. In this way, the files (including any images on the page) do not have to be retrieved anew from the web site each time you click the Back or Forward buttons. You should periodically clear the cache to allow your browser to function more efficiently and to ensure that you are viewing the most recent version of the page.

How to Clear Your Browser's Cache

 Are my username and password secure?

YES. The myTRU login page uses SSL encryption to ensure that your username and password are secure. This is reflected in the URL (https:) displayed.

 What is the timeout on a myTRU session?

Your session will time out after 15 minutes of inactivity. If you select ‘Stay Signed In’ checkbox you will stay signed in for one week and will not be prompted for your credentials the next time you access myTRU in that timeframe.

 How do I give feedback?

Please send your feedback using the comment feature at the bottom of the myTRU page.


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