Student Remote Access

This page has been moved to our new Knowledge Base. Information about Student Remote Access can be found here.

Remote access provides a method for remotely and securely accessing data from TRU network drives for your F drive. This can be done from off campus or by connecting to the TRU wireless network while on campus.

Although remote access does not allow you to connect directly to network drives like you would when on campus, it does allow desired files to be downloaded or uploaded to the local computer.

If you plan on using remote access, please ensure that you have first followed the instructions below on how to connect to the VPN.

Please also disconnect from the VPN when not using TRU resources. The server may experience overload issues when too many users are all connected at once. The best practice is to connect, download and upload your files, then disconnect.

VPN Install and Setup Instructions

Windows

Windows 7 is no longer supported in the latest version of Global Protect VPN

To setup VPN on your Windows device, follow the instructions below.

Instructions

1. Ensure you have disconnected from an existing VPN before proceeding.

2. Open your web browser and visit this link: https://vpn.tru.ca

3. Sign in with your TRU credentials (Staff use username, students use T-ID). If you have 2 factor authentication enabled check your paired device at this time and allow the sign-in.

VPN1

4. Download the Global Protect client version for your computer, for Windows users unsure of which version to choose go with the 32-bit.

VPN2

5. Once downloaded run the installer, Run the GlobalProtect.msi or GlobalProtect64.msi, just keep clicking Next, say Yes when UAC asks to run when done

6. Once the VPN is installed you will be asked to sign in

7. Enter “vpn.tru.ca” for portal address

VPN3

8. The username and password are the same used to log into the VPN website earlier. If you have 2 factor authentication enabled check your paired device at this time and allow the sign-in.

9. When you need to connect later or disconnect click the up arrow beside your system clock. Click the globe symbol. Then Connect/Disconnect

**If you have any issues connecting, please review the VPN troubleshooting solutions.

Mac OS

To setup VPN on your Mac OS device, follow the instructions below.

Instructions

1. Ensure you have disconnected from an existing VPN before proceeding.

2. Open a web browser and visit this link: https://vpn.tru.ca

3. Sign in with your network credentials. If you have 2 factor authentication enabled check your paired device at this time and allow the sign-in.

VPN1

4. Download the Global Protect client version for your computer from the link in step 1.

VPN2

5. Run GlobalProtect.pkg, select continue, then install.

6. Enter the username and password for an administrator on your computer when prompted to allow the install.

VPN4

7. Enter your network credentials again

8. Enter “vpn.tru.ca” for portal address

VPN5

9. Login using your network credentials. If you have 2 factor authentication enabled, check your paired device at this time to allow the sign-in.

10. Select the globe symbol in the top right to connect or disconnet.

**If you have any issues connecting, please review the VPN troubleshooting solutions.

Having troubles connecting? Please view our troubleshooting solutions.

Mapping Network Drives

Follow the instructions below to map your network drives for your Windows or Mac OS desktop when you're working remotely.

Windows

This section only needs to be completed once on your desktop.

1. From your Windows start menu, open Notepad

2. Copy the following text into Notepad

net use f: \\mytru_vfiler1.mytru.univ\home\{first letter of your last name}\T99999999 /user:mytru\T99999999 pause

3. Replace the {first letter of your last name} with the first letter of your last name
4. Replace the two T99999999 with your TRU ID
*Ensure you leave a space between the first TID and forward slash
5. Save this file as “TRUNetworkDrives.bat” to your desktop

Mac OS

This method allows you to reboot your Mac and have the mapped network drive automatically remount and appear on the desktop.This section only needs to be completed once on your desktop.

From the Finder, select Command+K
Enter the path

smb://mytru_vfiler1.mytru.univ/home/{first letter of your last name}/T99999999
Replace the {first letter of your last name} with the first letter of your last name
Replace T99999999 with your TRU TID
Select 'Connect'
Enter your login credentials and click “OK”
The drive is now mounted, but continue on to map for system reboot persistence
Now enter into System Preferences from the Apple menu
Click on ‘Users & Groups’
Click on “Login Items”
Click on the + button to add another login item
Locate the network drive you previously mounted and click “Add”
Exit out of System Preferences

Ongoing use of F drive

1. Connect to the VPN
2. Double click on “TRUNetworkDrives.bat” on your desktop
3. You will be prompted for your network password twice
4. Download and upload the files you need
5. Disconnect from the VPN

**DO NOT stay connected throughout the entire working day. This may overload the server.

Remote Student Lab Access

While connected to the VPN you can now access the on-campus lab computers. Please ensure you save regularly to your network drive or OneDrive while connected to this service as data is not saved beyond computer restart.

General Use Labs: https://remoteaccess.labstats.com/TRU

Reserved Labs: https://remoteaccess.labstats.com/TRU-Reserved
To access these labs your faculty member must submit a class list of students permitted to use the lab resources

Williams Lake Students: https://remoteaccess.labstats.com/TRU-WilliamsLake

Walk-Through PC to Remote PC

These instructions are for connecting to a remote desktop session using a Windows PC

Select the computer you wish to connect to on the remote desktop dashboard and click connect to the right of the computer name.
Download the RDP link to the computer.
Open the RDP Link (will have likely stored to your downloads folder)
Remote Desktop will attempt to connect with your computer credentials when prompted for password click more choices.
Login with mytru\ before your TRU ID and enter your network password (Same as what you used to login to the VPN)
Click OK
A warning will appear about the computers certificate can not be verified. Click Yes to connect anyway.
You will see a progress bar as your session finalizes the connection.

Walk-Through Mac to Remote PC

These instructions are for connecting to a remote desktop session using a Mac OS X (10.13 or greater)

Install Microsoft Remote Desktop from the App Store
Insure you have connected to the Global Protect VPN
Select the computer you wish to connect to on the remote desktop dashboard and click connect to the right of the computer name.
Download the RDP link to the computer.
Open the RDP Link using Microsoft Remote Desktop
Remote Desktop will attempt to connect with your computer credentials when prompted for username and password ensure you type mytru\ prior to your TRU ID. (Same as what you used to login to the VPN)
Click continue on the certificate warning.
You will see a progress bar as your session finalizes the connection.

VNC to Mac Instructions

Download and install the Global Protect VPN client here (use your student ID and password to log in and download).
Open Global Protect and enter the portal address: vpn.tru.ca
Log in to Global Protect using the VPN credentials supplied by your instructor.

You should see this:
Go to the reserved remote access page here and click on your room to the left.
Click connect beside an available computer in the list.
Follow the instructions to connect the selected computer. If connecting from a Windows PC, you will need a VNC viewer client such as RealVNC.
Connect to the given address from step 6 into your VNC viewer.
Continue past the insecure connection warning (traffic is encrypted through the VPN. The insecure connection is local to the TRU network).
Log in to the VNC connection using the VNC credentials provided by your instructor.
Sign in to the Mac using your TRU ID and password.