Thompson Rivers University
Thompson Rivers University

myTRU

MyTRU provides everyone in the TRU community with one-stop access to online services. You can register for courses, check and print out your schedule, access your financial information, check your final grades, view important campus announcements, and much more.

General FAQs

 How do I get to myTRU?
 What is my login name and password for myTRU?

myTRU has a unified login that will also work for the campus computers, wireless, Moodle, student e-mail, the Library, and TRU Mobile app.

Your user name is your TRU ID (T followed by eight digits).

If this is your first time logging into myTRU first visit https://myid.tru.ca to set up a new password.

Enter your temporary password: Your birthday in the following
format: TRUddmmmyy (two numbers for day, three letters for month, two numbers for year)

Example: January 1st, 1993 is entered as: TRU01jan93 

In the "Login to" field: students select "MYTRU" 
In the "Login to" field: employees select "TRU"

Create a new secure password following the secure password rules.

Click link "Click here to continue" to go to the User Registration page.

 How do I setup the Forgotten my username or password functionality so I can recover my password if I  have lost it?
  1. To enroll, go to: https://myid.tru.ca
     
  2. Sign in using your network account login credentials

    Example:   

    Students enter your T-ID: T00999999
    Employees enter your user name: jsmith 

    In the "Login to" field: students select  "MYTRU" 
    In the "Login to" field: employees select "TRU"

  3. Enter your network account password.
    New Students, please enter your temporary password: Your birthday in the following

    format: TRUddmmmyy (two numbers for day, three letters for month, two numbers for year)
    Example: January 1st, 1993 is entered as: TRU01jan93

    Create a new secure password following the secure password rules.
    Click link "Click here to continue" to go to the User Registration page.

  4. On the User Registration page, enter at least one alternate personal email address then click on "Enroll".
    Note: do not use your TRU email address when trying to reset your password.
     
  5. Click on "Sign Out" beside the Thompson Rivers University logo.
     
  6. You have completed the registration process and are now able to return to this site when necessary to reset your password.
 How do I reset my password after enrollment?
  1. Go to https://myid.tru.ca and click on "Reset Password".
    In the next screen, enter your User Name.  For the second field, ensure "MYTRU" is selected if you are a student. Employees should select "TRU".
     
  2. Select your "personal email address" where you want to receive the verification code. Click continue.
    You have 5 minutes to complete the verification process. Check your email inbox for an email from noreply@adselfserviceplus.tru.ca. Enter the provided verification code in the "Enter Verification Code" page in the Self-Service Password Portal. 
  3. Select your "personal email address" where you want to receive the verification code. Click continue.
    You have 5 minutes to complete the verification process. Check your email inbox for an email from noreply@adselfserviceplus.tru.ca. Enter the provided verification code in the "Enter Verification Code" page in the Self-Service Password Portal. 
     
 I tried logging in too many times and now I am locked out?

Your account will be re-enabled after approximately 5 minutes at which time you can try logging in again.

 I am a new student and have tried to login to myTRU/myID for the first time with my birthdate in the TRUddmmmyy format but it does not work. What should i do?

There may be incomplete information in your student record or your birthdate has been entered incorrectly.  Please contact one of the following numbers for assistance.

Registrar's Office at 250-828-5036 (On Campus Students)

Student Services at 1-800-663-9711 (Open Learning Students)

 I did not set up Recover My Password correctly and I cannot log in. How do I reset my password?

Contact IT Services to request a password reset.

 How often do I need to change my password?

Your unified login for myTRU and the network will expire in 365 days, after this expiry you will be required to change the password on a Campus computer or on https://myid.tru.ca before you can access other services such as the wireless, Moodle, or Library login.

 What about popup blockers?

Software originally designed to block annoying advertisements that "pop-up" when you visit certain websites. Many legitimate sites use pop-ups and require you to modify your pop-up blocker settings in order to use them. myTRU is one of these sites.

This software is included in every modern web browser and installed with many toolbars and security programs.

We suggest that you add an exception (allow) pop-ups for all TRU websites in one of your blockers and disable all the others. You need to add the exception *.tru.ca

If you are finding popup windows are still being blocked after adding an exception you may want to try an alternate browser such as Mozilla Firefox or Google Chrome.

 What browsers are supported?
Windows
  • Firefox
  • Internet Explorer
  • Chrome
  • Microsoft Edge
  • Safari
Macintosh
  • Firefox
  • Safari
 What is the browser cache?

Each time you access a file through your web browser, the browser caches (stores) it. In this way, the files (including any images on the page) do not have to be retrieved anew from the web site each time you click the Back or Forward buttons. You should periodically clear the cache to allow your browser to function more efficiently and to ensure that you are viewing the most recent version of the page.

How to Clear Your Browser's Cache

 Are my username and password secure?

YES. The myTRU login page uses SSL encryption to ensure that your username and password are secure. This is reflected in the URL (https:) displayed.

 What is the timeout on a myTRU session?

Your session will time out after 15 minutes of inactivity. If you select ‘Stay Signed In’ checkbox you will stay signed in for one week and will not be prompted for your credentials the next time you access myTRU in that timeframe.

 How do I give feedback?

Please send your feedback using the comment feature at the bottom of the myTRU page.

Student FAQs

 How do I access transcripts or grades?

Log into myTRU. Under the home tab, on the right-hand side of the page, to find your ‘Academic Transcript’ - click on 'View Academic Transcript' (for unofficial transcript) OR Order Printed Transcript (for official transcripts) and 'Final grades' (to access grades from recently completed classes).

Can I let my parents view my grades?

You may share your myTRU Username and Password with your parents at your discretion. Parents who have your Username and Password may view or change any of your information that is available on myTRU

 Can I use myTRU to print my registration or account information?

It’s easy to print personal information. Log into myTRU. Click onto the Student Resources Tab (at top of page). Look at left-hand tabs to find ‘Print Schedule’ or ‘My Account Summary’. Access your term, then use your browser to print screen.

 How current is the information on myTRU?

myTRU is interacting directly with the TRU administrative information system, so data is available immediately as it is entered or updated in the system.

 I believe someone else is using my account. What should I do?

Anytime you suspect that your myTRU username or password has been compromised in any way, change your Password immediately. If you think your record may have been tampered with, contact the Registrar’s Office at 250-828-5036 or on-campus go to Old Main Building, Room 1155.

 Will TRU be contacting me directly through the TRU Outlook email account?

Yes. It is important that you check your TRU Outlook email for information regarding your registration, or official announcements from the Registrar’s office. TRU will not spam your TRU email account; messages sent will be specific to you and your program.

 Can anyone else view my information?

Without your myTRU username and password, no one can view your information. You can further protect your information by selecting the ‘logout’ option and closing the browser when you finish using myTRU.

 When can I access myTRU?

Access to myTRU is available 24 hours per day from any Internet connection. The system will occasionally be down for system maintenance and upgrades. In this event, information regarding upcoming system maintenance will be posted the myTRU login page.