Virtual Course Software & Setup

Best Practices

 Information Security

Operating System and Anti-Virus Updates

TRU Desktops and Laptops will continue to receive Windows, Mac and Sophos Endpoint client updates while off campus. Restart your machine once a week to ensure these are applied properly.

 Phishing and Suspect Emails

Malicious actors are going to use these uncertain times to their advantage, and try to slip something past us in emails.  Forward any suspicious emails to infosecurity@tru.ca and we’ll check them out for you.

Personal Computer Protection

Ensure you have an up-to-date Antivirus Program installed on your computer.  Sophos Home is recommended if you do not already have one.

More tips and tricks available at https://www.tru.ca/its/infosecurity.html

Students

 Moodle Support and Take Home Software

At this time vendors have extended their licenses to allow home use of their software. These include Autodesk, Maple 2019, Spartan, and Minitab 19. The enrollment key is helpme to join and login to the course information.

 Computer Labs

There are still labs available for student use. Please see current schedule. Each of the computers have been isolated by turning off every other station to enable social distancing. The janitorial staff cleans the computer rooms daily. If you are in the labs after hours, you must report to security at 1-250-828-5033.

 Virtual Private Network (VPN) – ONLY required for F drive

Do you require access to the F drive? If yes, please follow the VPN setup instructions.

DO NOT stay connected throughout the entire day. This may overload the server and put TRU’s information at risk.

 F Drives

You can connect to F drives using VPN.

For personal computer, follow the map your network drive instructions.

Your use must be brief to ensure it does not overload the VPN and put TRU’s information at risk.

The best practice is to connect, download and upload your files, then disconnect.

 Audio Presentations

IT Services’ preferred application for doing voice overs on your PowerPoint presentations is Open Broadcaster Software (OBS). It is a free and open source software that will allow you to do video recordings and edits. Please visit their website to install the software on your personal computer.

 Web Conferencing

TRU is utilizing BigBlueButton for our web conferencing server. You can create your own rooms to host sessions or join other sessions through a convenient link. Review tutorials and features for more information on setting up.

 Email

When off campus, students can access their email via Outlook webmail.

Additionally, you can review student Outlook web support.

 myTRU

myTRU is a one-stop access to all your online services including course registration, program admission, payments, awards, and other financial information.

Access myTRU for more information.

Additional Resources

 TRU COVID-19 Updates

TRU recognizes that many individuals within our university community have questions regarding COVID-19 (formerly known as novel coronavirus). Link to full TRU related announcements.

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