Multi Factor Authentication


Your network credentials provide access to email, the TRU Employee portal, Moodle, Microsoft Cloud Services (including Office, Teams and OneDrive) and other network resources.

In December 2020, over 17 unsuspecting TRU employees opened a malicious email message, clicked on a scam link and provided their user credentials to a fake website.  The bad actors then used these credentials to send spam all over the world, which resulted in over 60 hours of IT work cleaning the servers and fixing TRU’s reputation.  This also prevented communication to students from Faculty.

Multi-factor Authentication provides a second layer of security, requiring you to have your password AND a second form of authentication, like the Duo Mobile Application. This can protect user logins even if usernames and passwords are stolen.

Thompson Rivers University will be using the free DUO mobile application to double up on security.

How It Works

  1. Initially you will receive an email to your TRU email account from ITS Services with a link. 
    Here is a sample of the email you will receive.
    Follow the instructions.
    Once you have DUO MFA setup on your system

  2. You will log into your account as usual
  3. Your system will prompt you for your DUO-Protected PassCode. DUO logo small
    Note - this passcode will refresh every 30 seconds

  4. Once you've enrolled in Duo you're ready to go: You'll login as usual with your username and password, and then use your device to verify that it's you.

No mobile device? Contact the Service Desk for an alternative solution or

How Do I Enroll in DUO?DUO logo small

MFA - Frequently Asked Questions

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