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Multi Factor Authentication

This page has been moved to our new Knowledge Base. Information about Multi Factor Authentication can be found here.


Your network credentials provide access to email, the TRU Employee portal, Moodle, Microsoft Cloud Services (including Office, Teams and OneDrive) and other network resources.

In December 2020, over 17 unsuspecting TRU employees opened a malicious email message, clicked on a scam link and provided their user credentials to a fake website.  The bad actors then used these credentials to send spam all over the world, which resulted in over 60 hours of IT work cleaning the servers and fixing TRU’s reputation.  This also prevented communication to students from Faculty.

Multi-factor Authentication provides a second layer of security, requiring you to have your password AND a second form of authentication, like the Duo Mobile Application. This can protect user logins even if usernames and passwords are stolen.

Thompson Rivers University will be using the free DUO mobile application to double up on security.

How It Works

  1. To learn more about Duo two-factor authentication methods, check out this: 
    DUO video "How it Works" on Youtube.
  2. Once you've enrolled in Duo you're ready to go: You'll login as usual with your username and password, and then use your device to verify that it's you.

No mobile device? Contact the IT Service Desk or for an alternative solution.

How Do I Enroll in DUO?DUO logo small

MFA - Frequently Asked Questions

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