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VPN Troubleshooting

This page has been moved to our new Knowledge Base. Information about VPN Troubleshooting can be found here.

Please diagnose the error and review from the list below for possible solutions.  


 Software Requirements

GlobalProtect VPN works with Windows 8.1 and higher. However, to ensure a secure connection we recommend using the latest version of Windows 10.

 The code execution cannot proceed because mfc120.dll was not found.
If you recieve the following error code: pcvpnerror
  1. Visit
  2. Download vcredist_x64.exe
  3. Run the program
  4. Try opening GlobalProtect again

Mac OS

 Software Requirements

You must be using at least Mac OSX 10.10 Yosemite to install Global Protect.

 Mojave/Catalina – Stuck Connecting
If your Mac is running Mojave and Catalina and you don’t get prompted to allow the software you must manually do so. There is a security feature (likely a kernel extension) that is triggering the issue.
  1. Open System Preferences under the Apple logo at the top left.
  2. Click the Security & Privacy button around the middle.
  3. Click the lock icon in the bottom left of the window.
  4. Enter your computer password.
  5. Click the ”Allow” button on the page.
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