VPN Troubleshooting

GlobalProtect VPN works with Windows 8.1 and higher. However, to ensure a secure connection we recommend using the latest version of Windows 10.

If you recieve the following error code:

1. Visit https://www.microsoft.com/en-us/download/details.aspx?id=40784
2. Download vcredist_x64.exe
3. Run the program
4. Try opening GlobalProtect again

You must be using at least Mac OSX 10.10 Yosemite to install Global Protect.

If your Mac is running Mojave and Catalina and you don’t get prompted to allow the software you must manually do so. There is a security feature (likely a kernel extension) that is triggering the issue.

1. Open System Preferences under the Apple logo at the top left.
2. Click the Security & Privacy button around the middle.
3. Click the lock icon in the bottom left of the window.
4. Enter your computer password.
5. Click the ”Allow” button on the page.