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Thompson Rivers University 50th Anniversary
Thompson Rivers University 50th Anniversary
 > TRU Home > Information Technology Services > Faculty & Staff Services > Remote Access Software & Setup > VPN Troubleshooting
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VPN Troubleshooting

Please diagnose the error and review from the list below for possible solutions.  

Windows

 Software Requirements

GlobalProtect VPN works with Windows 7 and higher. However, to ensure a secure connection we recommend using the latest version of Windows 10.

 The code execution cannot proceed because mfc120.dll was not found.
If you recieve the following error code: pcvpnerror
  1. Visit https://www.microsoft.com/en-us/download/details.aspx?id=40784
  2. Download vcredist_x64.exe
  3. Run the program
  4. Try opening GlobalProtect again

Mac OS

 Software Requirements

You must be using at least Mac OSX 10.10 Yosemite to install Global Protect.

 Mojave/Catalina – Stuck Connecting
If your Mac is running Mojave and Catalina and you don’t get prompted to allow the software you must manually do so. There is a security feature (likely a kernel extension) that is triggering the issue.
  1. Open System Preferences under the Apple logo at the top left.
  2. Click the Security & Privacy button around the middle.
  3. Click the lock icon in the bottom left of the window.
  4. Enter your computer password.
  5. Click the ”Allow” button on the page.
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