Outlook Tips & Tricks

Tips & Tricks to get Outlook running better

IT Services has compiled a list of tips and tricks, found below, to get your Outlook running better while we continue to work on getting things running like normal.

When you go through these troubleshooting steps please restart your computer between each step to ensure that all changes are fully processed.

 Turn on Cached Exchange Mode

The first thing that we suggest trying, to improve your performance in Outlook is turning on Cached Exchange Mode.

Cached Exchange Mode allows Outlook to store a local copy of your mailbox, meaning that when you access your mailbox Outlook does not need to contact the mail server, thus improving the overall response time of Outlook.

To turn on Cached Exchange Mode please follow the directions found Here

After turning on Cached Exchange Mode you will need to restart Outlook.

 Clear the Outlook Cache

Clearing Outlook's cached files can resolve issues caused by Outlook holding onto old and outdated information, which can in turn fix a lot of other issues that Outlook may be experiencing.

When you clear the Outlook cache be sure not to delete the .ost files as these are the local copies of your mailboxes and deleting them will cause Outlook to need to retrieve all your emails from the server, which can take a long time depending on the size of your mailbox.

To clear your Outlook cache please follow the steps below.

  1. Close all Office programs, including Outlook and Skype.
  2. Press the Windows and R keys at the same time to open the Run box. Type %localappdata%\Microsoft\Outlook into the box and click OK
    OutlookCache
  3. Delete all files of this folder, except the .ost files.
  4. Restart Outlook.
  5. You may receive the following errors when you restart Outlook after clearing your cache. Click OK on all the windows to clear the warnings.
    OutlookCacheError1OutlookCacheError2
 Recreate your Outlook Profile

If turning on Cached Exchange Mode and clearing your cache did not resolve the issue, the next thing to try is to recreate your Outlook profile.

The Outlook profile consists of the accounts, data files, and settings that specify where your email messages are saved. Creating a new one will download fresh settings from the server, along with a fresh .ost file.

To setup a new Outlook profile please follow the instructions below.

  1. Close Outlook.
  2. Select the Windows icon/Start menu, type Control Panel in the search box and open Control Panel.
  3. In Control Panel, search for Mail, and select it.
  4. Click Show Profiles.
    OutlookProfile1

  5. Click Add.
    OutlookProfile2

  6. In the Profile Name box, type “TRUExchange” for the profile, and then choose OK. This will take you through the “Add Account” wizard.
    OutlookProfile3

  7. Fill in your email address and password, leaving the “Your Name” field blank. This will be pulled from the server. Click Next.
    OutlookProfile4

  8. If prompted a second time, enter your email password, and check the box “remember my credentials”. Click OK.
    OutlookProfile5

  9. Once all three checkboxes are green, click FINISH.
    OutlookProfile6

  10. On the Mail dialogue window, change the radio button to Prompt for a Profile to be used and click OK.
    OutlookProfile7

  11. The next time Outlook starts, it will display the Choose Profile Dialog. Select the newly created “TRUExchange” profile and let Outlook start.

Depending on the size of the mailbox that you added, it can take up to 15 minutes for emails, folders, and calendar items to download from the server. You can use Outlook while this is downloading.

 Adding additional email accounts

After you create a new Outlook profile you will need to add any additional emails that you access to the new profile through the steps below.

  1. In Outlook, select File and click on the Add Account button, This will take you through the “Add Account” wizard.
    AddAccount1

  2. Fill in the email address and password, leaving the “Your Name” field blank. This will be pulled from the server. Click Next.
    AddAccount2

  3. If prompted a second time, enter the email password, and check the box “remember my credentials”. Click OK.
    AddAccount3

  4. Once all three checkboxes are green, click FINISH.
    AddAccount4

If after trying all of the above troubleshooting methods your Outlook is still running poorly, please contact the IT Service Desk so that they can gather further information that will help IT Services to find the root of this problem.

The contact information for the IT Service Desk can be found Here.

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