Post-Migration
How will I know if my migration is complete and what do I need to do once it is?
There may be little to no change on your end once your migration is complete, so it may not become immediately visible. Please see the Post-Migration Troubleshooting below for some very helpful information.
Please note if you have Outlook open when you are migrated, you may be prompted to restart it, which is normal. In addition, once you are migrated, you will likely need to convert over any personal devices (for example mobile phones). To do so checkout the section in the troubleshooting steps for mobile phones.
If you would like to check for sure if you are migrated, try to sign in at https://outlook.live.com/owa/ with your work credentials. If you can sign in without being redirected your account has been successfully migrated.
Post-Migration Troubleshooting
If you encounter any issues with your email post migration, please see the follow troubleshooting steps:
Issues with new login prompt
After you have been migrated you will see a new login prompt when Outlook requires your password, pictured below, on this login page you will need to enter your full TRU email for the username

If you are prompted to choose what type of account you have, be sure to choose "Work or School account".

Finally, when you are prompted for a password enter your regular TRU network password.

Unable to access Webmail
You may find that after your mailbox has been migrated that you are no longer able to access your webmail from the links on the TRU website.
If you encounter the following error when you log into the webmail you will need to clear your web browser cache for the redirect link to appear. Instructions for clearing your browser cache can be found Here.
You can also access your webmail from outlook.office.com.
Unable to sign into shared mailbox
Signing into shared mailboxes is done using the same login process as detailed above. When signing into a shared mailbox you will need to sign in using your TRU email address and password.
When signing into a shared mailbox you may be prompted for the shared mailboxes password, in this case click the "Sign in with a different account" link below the password prompt, then enter your TRU email and password.
Accessing public folders
The process of accessing the public folders post-migration is the same as it was pre-migration.
Instructions for accessing the public folders can be found here.
Installing Office 365 Applications
After your mailbox has been migrated IT Services suggests upgrading from Office 2016/2019 to Office 365.
To update to Office 365 please follow the instructions below:
Windows
- Press the Windows key on your keyboard and type "apps & features", click on the apps & features option in the menu.
- On the window that comes up, scroll down the list until you find Microsoft Office, click on Office then click uninstall.
- After Office has been uninstalled, sign into Office.com using your TRU email and password.
- Once you are signed in, click on the "Install Office" button in the top right of the screen to download the Office 365 installer.
- Run the installer after the download is finished and allow the install to complete.
Mac
- Open your Applications folder in Finder and scroll down the list until you find your Microsoft Office programs
- Move all Office programs to the trash, then empty your trash to uninstall the applications.
- After Office has been uninstalled, sign into Office.com using your TRU email and password.
- Once you are signed in, click on the "Install Office" button in the top right of the screen to download the Office 365 installer.
- Run the installer after the download is finished and allow the install to complete.
Email not working on phone
After your mailbox has been migrated you may find that your email no longer works on your phone, to correct this IT Services suggests using the official Microsoft Outlook mobile app.
Instructions for installing and setting up the Outlook mobile app can be found here.
If you encounter any issues when going through the post-migration troubleshooting, please contact the IT Service Desk, contact information can be found here