Microsoft 365 FAQ

Below you will find answers to some of our most frequently asked questions. Just click on the appropriate tab below!

For any technical issues not covered here contact IT:
For other questions relating to the project contact the project team by email:

General Microsoft 365 FAQ

 How do I sign in to Microsoft 365?

All TRU employees automatically have synced access to Teams and the associated Microsoft 365 features. SimplySign in on the web with your TRU credentials here. Or, just open a local Microsoft 365 app on your device to sign in (if you aren't already). 

All TRU employees automatically have synced access to Teams and the associated Microsoft 365 features. Simply sign in on the web with your TRU credentials here. Or, just open a local Microsoft 365 app on your device to sign in (if you aren't already).

Students have free access to many of the Microsoft 365 tools, including Teams, but must first set up a Microsoft account:

  1. Go to here and click the Download Office 365 link.
  2. Agree to terms and conditions and use your myTRU email
  3. Check your myTRU email after agreeing and follow additional sign up prompts to complete registration with Microsoft.


 What devices support Microsoft 365?

Microsoft 365 supports PCs and Windows tablets running Windows 7 or higher, and Macs with Mac OS X 10.6 or higher. It also works on most mobile devices (Apple, Android, etc.) For more info on mobile devices see Microsoft's page.


 How do I download Microsoft 365 to my personal computer?

See Microsoft's instructions here.


 How do I download Microsoft 365 to my mobile device?

See Microsoft's instructions here.


 What happens to my Microsoft 365 account when I graduate/retire/leave TRU?

Currently on premise accounts are active for 2 years for student. The decision regarding Microsoft 365 for staff/students has not been made.


 I'm not sure about cloud services, is Microsoft 365 secure?

Microsoft 365 is a highly secure cloud service, and an industry standard. This one of the reasons TRU chose it to provide our cloud services. Some of the security benefits include:

  • All data is hosted in Canadian data centers
  • Microsoft, being a much larger oganization than TRU, has a huge team responsible for security and can keep up with the latest technology. This would be much more difficult for TRU with everything being hosted internally.
  • Microsoft provides several services to help TRU keep our accounts secure as well. These include the M365 Security Analytics Center and Microsoft Trust Center
  • Microsoft also provides support for Multi-factor Authentication, which is an excellent way to keep TRU accounts secure.

All of this and more helps ensure TRU's, and your, data is as safe as ever.


 If I have purchased a personal version of Microsoft 365, can I get compensated/reimbursed once I have enterprise access?

You will not be reimbursed for your purchase of a personal license for Microsoft 365. However you will still have access on your personal device to both accounts as normal.


 How many devices can I use my Microsoft 365 account on?

You may install Microsoft 365 on as many applications as you wish using your account, however you may only be logged into a maximum of 5 at one time.


 How can I see which devices my Microsoft 365 account is logged in/installed on?

First, log into Office 365. Then, click on your avatar in the very upper right corner of the screen. Click My Account, then click Install Status. You will see how many licenses are in use for your account and on which devices the licenses are installed



Teams FAQ

More information on Teams can be found here on our dedicated page.

 How do I login to Teams?

Simply double click on the Teams icon on your desktop, or search for it in Windows. Once opening for the first time you should be prompted to sign in with your TRU credentials.

You can also access Teams via the web at


 How do I create a new Team? Are there any requirements I need to follow?

You can find instructions for creating a Team here.

When creating a Team for a class we rcommend the following naming convention: start with the class code and section, if relevant (e.g. ENGL 1000, S1) and end with the Semester (e.g., Winter 2021)


 How do I change the theme/get to settings?

Click on your own avatar icon on the top right and select the cog (settings) and change the theme from there. From here you can change the view as well as the theme. Location of the Teams avatar icon in a screenshot


 How do I pin Teams/Channels?

If your view is set to List and not Grid under the Teams tab, you can right click on a channel and select “Pin” to move it to the top of the “Your Teams” section.


 How do I create a new chat?

Just to the left of the search button, above the chat window is the “New Chat” button


 How do I create a chat with more than 1 person

Create a new chat and add all the people you want. Otherwise you can enter an existing chat and click the “Add People” button in the upper right corner of the chat window next to Share Screen and Popup Chat Window


Outlook FAQ

 If I don't have Outlook installed on my device, how can I access my email?

Thanks to Microsoft 365 using email on the web is easier than ever, just go to Outlook Webmail and sign in with your credentials.


 How big of an attachment can I send in an email?

We recommend using OneDrive (link) or Teams (link) for sharing files whenever possible. Using one of these apps reduces the number of copies of the file floating around in everyone’s mailboxes, and is much more secure. However, if an attachment must be sent from your Microsoft 365 mailbox, then attachment sizes up to 150mb are possible.


 How many shared mail accounts can I have at once?

We recommend having no more then 10 total mail accounts on your Outlook profile at once. More than 10 mail accounts will cause your Outlook to run much slower.

If you require more than 10 mail accounts please contact the IT Services so that we can assist you in setting up your Outlook with more accounts.


 How do I create new distribution lists?

To request a new distribution list be created for you please contact the IT Service Desk, contact information for the IT Service Desk can be found Here.


OneDrive FAQ

 How much OneDrive storage do I have?

All users get 1 Terabyte (TB) of storage in their OneDrive folder.


 Can I share files with OneDrive and how do I do it?

Yes, OneDrive allows you to share files and folders with other employees and students. You can also share files with external contacts but they require a OneDrive account to receive the file.
For a tutorial on how to share checkout this youtube video


 How can I tell who I have shared a file with?

Open up OneDrive in your browser and find the desired file. Right click on the 3 dots by the file and select ‘Share’. A new box will open and show people who you are currently sharing the document with.


 Can I work on a file in real time with someone else?

Yes you can. This is known as "co-authoring" a document in Microsoft terms. Simply share the file with someone else (through OneDrive's sharing options or through Teams) and once you both have it open you can edit and see each other's edits in real time.
For more information on this see Microsoft's info here
Or a great youtube video on the subject here


Planner FAQ

 What is Microsoft Planner?

Microsoft Planner is a task tracker that can be used for managing very simple projects, it is integrated with Teams. Planner allows teams to create, assign, and organize work visually. It facilitates teamwork, shows progress visibility, and task coordination. Microsoft Planner involves creating a plan that is equivalent to starting a project made up of tasks organized into buckets or categories. You can assign each task a label, a deadline, and a team member.


 How do I add a plan to an existing team or channel?

Plans are added to a specific channel. To do so, select the channel you want to add a plan to. Then at the top of the page select the "+" icon (likely next to the "Post" and "Files" tabs). From there select the Planner app. It should now appears as a tab at the top of the page.


 Can I create a new plan based on an existing one?

You can copy a plan, see the link for how to do so.


 Can I print plans or tasks from Planner?

You can't print plans or tasks from Planner currently.


 Can a group have more than 1 plan?

Yes, a Team or Channel can have more than plan. Just add another planner task and start planning!


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