Thompson Rivers University
Thompson Rivers University

Changing Passwords

It is important to constantly change your password to ensure that no one else is accessing your accounts.

Creating a secure password

It is also important to use a password that can not easily be discovered. Should a encrypted file fall into the wrong hands someone could use a password "cracker" program to access your file. These programs usually encode dictionary words and compare them to encoded passwords until a match is found.

Therefore a good password is one that:

  • Cannot be found in a dictionary.
  • Does not contain your first or last name.
  • Is at least 8 characters in length - the longer the better.
  • Contains at least one number: 0, 1, 2, 3, 4, 5, 6, 7, 8, 9
  • Contains a non-alphabetic letter such as: exclamation point (!), dollar sign ($), number sign (#), or percent (%).
  • Uses a mixture of upper and lower case letters on systems that use case sensitive passwords: AbDqRa9!
  • Is easy to remember so that you don't need to write it down.
    • One way to do this is to make up a sentence that is easy for you to remember and then use the first letter of each word in the sentence to make up your password.
    • e.g. "The quick brown fox jumped the fence" would equate to "tqbfjtf". You could use this sentence to create a password like: "!tQbFjtf321"
  • Is only used on one computer system. If your password is discovered it only provides access to one computer system and not to all of yourcomputer systems. Do not use passwords you set on the Internet such as Hotmail, Yahoo, etc.
  • Is never shared with other people including co-workers.
  • Is never written down.
  • Never create paper notes with passwords

Changing your Network/Wireless/Outlook/Remote Access/Moodle password

When you know your existing passwords either do one of the following:

  1. PCs only (not MAC's) - CTL + ALT + DEL to locate the "Change password" option on your computer when connected to the TRU network.
  2. You can use Outlook webmail from off campus to change your network password as they use the same system password.

Self-serve Reset Portal

When you have forgotten your password follow these steps:

  1. Go to
  2. Click the Reset password link on the right hand side of the page
  3. Enter your username and specify TRU domain
  4. Check your email that you registered and enter the verification code provided
  5. Enter your new password twice

Problems changing your password

If you have problems changing your password you can contact the IT Service Desk..

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