The Accounts Payable Department processes all payments on behalf of TRU, except for payrolls.
Cheques are normally issued once a week.
- Canadian Employee Direct Deposit - prepared on Tuesday with payment issued Friday
- Canadian Cheques - Thursday a.m.
- U.S. Cheques - Thursday a.m.
Depending on volumes, it can take up to 20 business days to process an invoice.
In order to track an invoice, it would be very helpful if you had your Purchase Order number handy when you inquire as to payment. If you don't know the purchase order number, then a copy of your invoice would speed up the inquiry process. Please contact our Accounts Payable Department at firstname.lastname@example.org.Please do not make any guarantees to individuals or companies regarding when cheques will be ready.
If you need to know a specific time or date, please contact the the Accounts Payable staff Contact Us or email@example.com
Direct Deposit for Employees
Your Expense Claim/Travel Advance forms will all be directly desposited into the bank account you have on record with TRU Payroll. Please see the FAQs below for answers to many of the questions you may have.
If you have other questions, please email firstname.lastname@example.org
Q: How long does it take to be deposited into my bank account?
A: Generally deposits can take up to 1-3 business days however timelines can vary by bank.
BMO - up to 1 business day
Other big banks i.e. CIBC, Royal Bank, etc. - up to 1-2 business days
Credit Unions & Other Financial Institutions - up to 2-3 business days
We will generally be running the direct deposit file on Tuesdays with payment date of Friday so that most people should receive their payments by the end of the week.
Q: How do I know I have been paid?
A: When your invoice and payment has been processed byAccounts Payable, you will receive an email with the following in the subject line - "Direct Deposit Payment # !000000x". Please note that all direct deposit payment numbers will start with an exclamation point "!". You will receive this email once TRU has transmitted the payment to the bank. At this point, you will receive the money in your account within 1-3 business days depending on which bank you deal with (see aboveFAQ).
Q: How do I know which claim has been paid?
A: When your invoice and payment has been processed byAccounts Payable, you will receive an email with the following in the subject line - "Direct Deposit Payment # !000000x". In the body of this email it will tell you the total amount of the deposit as well as a table listing each invoice that is included.
Q: What if I have expenses that are not in Canadian dollars?
A: All expenses will be converted to Canadian dollars using the rate provided by you (based on credit card or other actual rate) or the bank rate at the start of your trip. Amounts can only be direct deposited in Canadian funds.
Q: What if I have more than one bank account set up in payroll?
A: The default will be to use the bank account that the highest % of your pay goes into. If you would like to change the bank account used for accounts payable, please complete the Electronic Deposit Information form and return to the Payroll Department in Finance.
Q: I look after the travel expenses for another person, how can I tell if the invoice has been processed?
A: There is no way to know if an invoice has been received in Finance until it has been entered into the system. Once it is entered you can see it in FAST Finance. To look up invoices for a specific person, click on Invoice Query under desired option on the main screen of FAST Finance.