Thompson Rivers University
Thompson Rivers University

Service Standards

We strive to ensure that our student services support your academic needs. In order to ensure you have a clear understanding of what you can expect from our student services staff, we have established a detailed set of service standards. When you contact us, you can expect the following:

ServiceStandardContact
Telephone Inquiries 1 Minute Response Phone: 1.800.663.9711
Email Inquiries
(Acknowledgement)
Immediate Email: student@tru.ca
Email Inquiries
(Detailed Response)
2 Business Days Email: student@tru.ca
Course Registration
(Online)
Immediate Website: http://www.truopen.ca
Course Registration
(Staff Assisted)
2 Business Days Phone: 1.800.663.9711
Course Material Delivery 5 - 10 Business Days Phone: 1.888.663.1653
Email: olmaterials@tru.ca
Course Cancellation 1 Business Day Phone: 1.800.663.9711
Email: student@tru.ca
Website: myTRU
Course Withdrawal 1 Business Day Phone: 1.800.663.9711
Email: student@tru.ca
Website: myTRU
Course Extension Request 1 Business Day Phone: 1.800.663.9711
Email: student@tru.ca
Website: myTRU
Request for Information Package 1 Business Day (5 - 10 Business Days for Delivery) Phone: 1.800.663.9711
Email: student@tru.ca
Official Transcript Request
(Online/Student Portal)
1 Business Day Website: myTRU
Official Transcript Request
(Manual Request)
3 - 5 Business Days Phone: 1.800.663.9711
Email: olrecords@tru.ca
Refunds Within 4 Weeks Phone: 1.800.663.9711
Email: student@tru.ca

Student Services Standards (PDF version)