Thompson Rivers University
Thompson Rivers University

Service Standards

To ensure that you have a clear understanding of what you can expect, we have established service standards. When you contact us, expect the following:

ServiceStandardContact
Telephone Inquiries 1-minute response Phone: 1-800-663.9711
Email Inquiries
(acknowledgement)
Immediate Email: student@tru.ca
Email Inquiries
(detailed response)
2 business days Email: student@tru.ca
Course Registration
(online)
Immediate Website: www.truopen.ca
Course Registration
(staff-assisted)
2 business days Phone: 1-800-663-9711
Course Material Delivery 5–10 business days Phone: 1-888-663-1653
Email: olmaterials@tru.ca
Course Cancellation 1 business day Phone: 1-800-663-9711
Email: student@tru.ca
Website: myTRU Student
Course Withdrawal 1 business day Phone: 1-800-663-9711
Email: student@tru.ca
Website: myTRU
Course Extension Request 1 business day Phone: 1-800-663-9711
Email: student@tru.ca
Website: myTRU Student
Request for Information Package 1 business day (5–10 business days for delivery) Phone: 1-800-663-9711
Email: student@tru.ca
Official Transcript Request
(online/myTRU Student)
1 business day Website: myTRU Student
Official Transcript Request
(manual)
3–5 business days Phone: 1-800-663-9711
Email: olrecords@tru.ca
Refunds Within 4 weeks Phone: 1-800-663-9711
Email: student@tru.ca

Student Services Standards (PDF version)