WTTP 2331
People Management

1.0 Credit


This course provides an introduction to the area of human resources management in the water industry. The course includes the art of management and the role of the manager, decision-making and time management, written records, human resource management and communication skills. The course emphasizes the strong people management skills that enable managers to lead teams effectively and to understand their roles and responsibilities as a leader.

Delivery Method



Industry experience or completion of level three of the Water Treatment Technology Program.


When you have completed the course, you should have achieved this specific objective:

  • To introduce the essential skills of people management and describe the skills needed to ensure best practice.

Course Outline

  • Section 1: The Art of Management and the Role of the Manager
  • Section 2: Decision Making and Time Management
  • Section 3: Written Records
  • Section 4: Human Resource Management
  • Section 5: Communication Skills

Maximum Completion

30 weeks.

Required Text and Materials

Note: The following textbook is used in WTTP 2331, WTTP 2341 and WTTP 2351.

Jordan, James K. AWWA . Maintenance Management for Water Utilities. 3rd Ed. 2010.
Type: Textbook, ISBN: 9781583217832

Additional Requirements

A computer with Internet access is required.

Open Learning Faculty Member Information

An Open Learning Faculty Member is available to assist students. Primary communication is through Blackboard's "Mail" tool or by phone. You will receive the necessary contact information when you start your course.


In order to complete this course successfully, you must obtain at least 50% on the final mandatory examination and in the course overall.

Students taking this course and applying it towards a Certificate I, II, or III or Water Treatment Diploma must obtain a minimum 60% average in the course overall to meet program requirements.

Your final assessment will be determined on the following basis.

Final Exam 100%