COVID-19: Health and Safety Information


Should you have additional questions, you can connect with us through the following email:

Health and safety

 I feel overwhelmed. Where can I get help? Updated May 15

All post-secondary students in BC have a new mental-health counselling and referral service that’s specifically for their needs. Here2Talk offers free, single-session confidential services that students can access at any time by an app, phone or online chat. Students get in touch with a counsellor by calling 1-877-857-3397 toll free, or from outside of Canada, 1-604-642-5212. The app and online chat are available at

We encourage students experiencing stress to access the resources we have available. Counselling Services are available virtually, and you can schedule an appointment by calling 250-828-5023 or emailing You will be contacted by a counsellor via email about an appointment.

There are other resources you might find helpful if you have specific needs:

If your needs are less urgent and you’re looking for some friendly suggestions, TRU Student Life has some strategies and resources.

Students, faculty and staff

Refer to the TRU COVID-19: Resources page for more health-related information.

In the community, the Interior Health Authority offers a crisis line and numerous other mental health resources.

The federal government and other organizations have established Wellness Together Canada: Mental Health and Substance Use Support as a free, online resource that includes self-assessment tools, self-guided courses, group coaching and counselling by text or phone.

 What is TRU doing in response to COVID-19? Updated April 28

As with all post-secondary institutions in British Columbia, TRU has been deemed a non-health essential service provider by the provincial government. TRU remains open and operating, but in different and limited ways. Classrooms and some buildings are closed, classes are being delivered by alternate methods and the majority of faculty and staff are working remotely. Students can still access services by email or phone and we continue to provide updated information on our TRU website.

We are monitoring what is happening with COVID-19 and taking our guidance from federal and provincial health officials, the Interior Health Authority and the provincial emergency management group.

To date, we have activated our Emergency Operations Centre, increased the number of hand sanitizer stations on campus, posted reminders about hand hygiene practices and increased cleaning frequency in high-traffic areas.

We have also followed directions from the provincial government regarding the promotion of physical or social distancing, travel restrictions and the cancellation or postponement of large gatherings.

 Should I wear a mask if I’m on campus or in a classroom or lab?

While it is a personal choice of students, faculty and staff to choose to wear a mask, masks are recommended by health officials for those who are sick to prevent transmission to other people. They are not seen as an effective way to prevent getting sick.

 I don’t feel sick, nor do my friends. Why can’t we get together in groups to hang out or study?

All Canadians are being asked to stay home to protect their health and the health of those around them. Part of the reason for social distancing and keeping away from others is there is a possibility you could carry the virus without showing any symptoms, and so could your friends. You or they might unknowingly spread it to others who could become seriously ill.

In any social gathering, it is difficult to keep an appropriate distance of two metres, or about two arms’ lengths. For now, health officials recommend everyone stays home as much as possible to stop the spread of COVID-19. You and your friends can keep in touch by phone, email or online or find new, creative ways to connect from a distance.

When you stay home, you are protecting yourself and others. Find out more from the BC Centre for Disease Control.

 I’m feeling sick. What do I do? Updated April 28
  • The first thing is to self isolate to help prevent the spread of the virus and contact the public health authority as soon as possible if you suspect you have COVID-19.
  • Watch your symptoms, such as fever, cough or difficulty breathing. If you develop symptoms, go to the BC government’s COVID-19 self-assessment tool. You will find a link to a support app and a self-assessment tool, and to the self-assessment website.
  • If you need to consult with the TRU Medical Clinic, please be aware the clinic is now offering Virtual Health only, so you will not go into the clinic but meet with the doctor via web camera by using this link at your scheduled appointment time. You will be contacted before your appointment and given directions to log in and use Virtual Health. Messages left on the office phone will be checked throughout the day.
  • You can also call HealthLinkBC at 8-1-1 to talk to a nurse, with translation into 130 languages. Please note this line has been extremely busy during the pandemic.
  • Seek urgent medical care if your health changes and you need immediate help.
  • If you are an employee still working at the university, let your supervisor know that you are feeling unwell.
 I think I probably have COVID-19 (I have determined I am positive for the virus by using the self-assessment tool or I have been so advised by my local Health Authority). What do I do and whom do I tell?

Follow instructions of the Health Authority; you must self-isolate. If you are an employee, you must advise the university’s Manager, Community Safety and Emergency Management, Stacey Jyrkkanen at

If you are a student in residence you must advise Campus Living Centre’s Housing Administrator, Kaylee Butler ( who will then advise the university’s Manager, Community Safety and Emergency Management.

 What can individuals do to prevent the virus from spreading? Updated April 28

Health officials indicate the best measures against the virus are similar to those to prevent seasonal influenza:

  • Wash your hands frequently for at least 20 seconds using soap and water. If a sink is not available, use alcohol-based hand rubs (hand sanitizer).
  • Avoid touching your eyes/nose/mouth with unwashed hands.
  • Cough or sneeze into your elbow or sleeve.
  • Dispose of tissues appropriately.
  • Stay at home when ill, and avoid close contact with people who are sick.
  • Practice social distancing. Even if you are not sick you should still keep about two meters (six feet) or the length of a queen-sized bed from others.

For additional information, visit HealthLinkBC.


 Are all university-related trips cancelled?

All Canadians have been asked to avoid non-essential travel outside of Canada. As such, TRU has cancelled all university-sponsored travel outside of Canada involving staff, faculty and students.

As of March 25, 2020, it is mandatory under the Quarantine Act that anyone arriving in British Columbia from outside of Canada to self-isolate and monitor for symptoms for 14 days upon their arrival and complete/register a self-isolation plan.

Search To Top