Continuing Studies: Business/Office Skills
Business/Office courses offered at TRU Williams Lake Continuing Studies are:
This non-credit course provides an introduction to double-entry accounting, theory and bookkeeping methods. Related clerical procedures and banking procedures are also included. The class exercises and homework are designed to provide ample opportunity to gain practical experience. Students are required to receive 70% on project work to obtain a completion certificate.
Prerequisite: Grade 11 or mature student status.
If you are interested in this course, please call Continuing Studies at 250.392.8010 to have your name placed on an interest for upcoming course information.
Cashier Training - XWRK 0400
In this course students will be instructed in the operation of an electronic cash register, cashiering skills and customer service.
The two day course includes:
- Basic Keyboard groups: i.e. Numeric entry, PLU keys, and key lock
- Basic transaction sequence
- Cash-making change, counting change back
- Acceptance of non-cash payments; VISA/ MasterCard, Debit card (Interac)
- Crime prevention: shoplifting, counterfeit, and credit card fraud
- Taxes –HST, Social Service Tax Act
- Price look up – what is it
- Peripheral Equipment: scanners, slip printers, and scales
- POS systems and inventory control
- Report reading: PLU, hourly, clerk and daily reports
- Responsibilities and liabilities of the cashier
- Customer service
This is an entry level course that requires no previous training or experience. For some it is a means to a first job, while for others it is a springboard to more challenging goals. Certificate upon successful completion.
Fee: $235
Dates: (choose only one)
March 3 & 4, 2012
May 5 & 6, 2012
Sat & Sun, 9 am - 4 pm
Customer Service - XMSK 0670
Customer Service is a pressing issue in this decade. In today's highly competitive business world, excellent customer service is vital to success and in some cases to survival itself. Where other businesses may be able to duplicate your product, they cannot duplicate the efforts of the staff and the level of satisfaction they provide through excellent customer relations skills. Most repeat business and word-of-mouth advertising can be traced back to the efforts of some key service level employee who delivered good customer service, maybe even value-added customer service.
Participants will assess their current level of customer service skills and will explore ways to enhance the service they provide.
If you are interested in this course, please call Continuing Studies at 250.392.8010 to have your name placed on an interest for upcoming course information.
Whether offering frontline service in a restaurant, organization, or a retail store, this program will provide you with an advantage when finding employment. The program consists of the following courses:
- World Host®
- First Aid – Level I
- Foodsafe – Level I
- WHMIS
- Serving It Right
Service Canada has identified 9 essential skills required in the service industry. These essential skills will be addressed throughout the program.
Upon completion you will earn industry recognized certificates, as well as identify the methods of professional frontline customer service.
If you are interested in this course, please call Continuing Studies at 250.392.8010 to have your name placed on an interest for upcoming course information.
Entry Level Hospitality Training - XHSP 0530
Enter the exciting career of customer service with the Entry Level Hospitality program. Whether offering frontline service in a restaurant or cashier service in a store, this program will provide you an advantage when finding employment. Program consists of 60-hours of training over a 2-week period.
Program includes:
- WorldHost
- Cashier Training
- First Aid Level 1
- Foodsafe Level 1
- WHMIS
- Serving It Right
- First Impressions in Customer Service
- Introduction to Microcomputing
Service Canada has identified 9 essential skills required in the workplace. During Intro to Micro Computing, the student will focus on 4 key essential skills: computer use, numeracy, reading text, and document use. Upon completion you will earn industry recognized certificates, as well as identify the methods of professional frontline customer service.
If you are interested in this course, please call Continuing Studies at 250.392.8010 to have your name placed on an interest for upcoming course information.
How to Be Successful on eBay
In this entry-level seminar, you will learn how to successfully set up an account with the world’s biggest on-line auction, as well as with eBay’s own payment processor, PayPal. Whilst avoiding the common mistakes made by many beginners and veterans alike, you will learn how to buy and sell successfully, creating listings that get top-level indexing by eBay’s new algorithm-based “Best Match” search-engine. Bidding strategies, domestic and international selling, creating awesome pictures and listings, customs issues, payment processing, shipping, maintaining feedback and high DSR’s, sales philosophies, etc, are all part of this action-packed course. Begin earning money within days by buying and selling on-line. Create a second income, make it your full-time job, buy and sell for your hobby/collection, or simply be an occasional eBayer for the sheer fun of it.
Prerequisite: Basic to moderate computer skills.
Contact Continuing Studies at 250.392.8010 to have your name placed on an interest list for upcoming course information.
Internet Marketing - XWRK 0220
In this entry-level seminar, you will learn how to successfully set up an Internet-based business while avoiding the common mistakes made by many beginners and veterans alike. This course is for you whether you intend to sell and ship tangible merchandise, provide downloadable items, or promote your local services or goods. Covered solutions range from a basic website to a full featured e-store with an integrated shopping cart and payment processor.
You will learn how to feed the "spiders" and manipulate your way to the top of search engine indexing, as well as create ad copy that turns clicks into sales.
Domestic and international selling, associate selling, customs issues, payment process, shipping, sales philosophies, etc. are all part of this action-packed course.
Prerequisite: Basic to moderate computer skills.
Contact Continuing Studies at 250.392.8010 to have your name placed on an interest list for upcoming course information.
This course is designed as a basic starting point focussing on website, Twitter, LinkedIn and Facebook. How to use all four applications and connect them all seamlessly using free or nearly free resources will be discussed. While this is a basic course, the instructors will be able to provide more in-depth training for those businesses that require more detail. The instructors have invested time and resources learning the newest and latest in all social media areas and are excited to share this information.
Fee: $125
Date: (choose only one)
Feb 25, 2012
Sat, 9 am - 4 pm
Apr 28, 2012
Sat, 9am-4pm
Location: Room 1293
Minute Taking - XWRK 0950
This course prepares you for meetings at which you have to act as the minute taker. Now you can eliminate most, if not all difficulties while recording accurate minutes. Topics covered will be:
- roles and responsibilities of the minute taker and the chair
- preparation of formal minutes
- preparation of semi formal minutes
- recording action items
Contact Continuing Studies at 250.392.8010 to have your name placed on an interest list for upcoming course information.
This course is available on a contract basis. If interested in having this workshop delivered to your staff, please contact Julie Bowser at 250-392-8177.
The Payroll Compliance Practitioner (PCP) certification is the foundation of your career in payroll. It provides you with the compliance knowledge required to process an organization’s annual payroll cycle, effectively communicate payroll information to all stakeholders, and understand the accounting function as it relates to payroll.
Contact Continuing Studies at 250.392.8010 to have your name placed on an interest list for upcoming course information.
This course is the first core payroll course in the Payroll Compliance Practitioner (PCP) certification program. Upon completion of Payroll Compliance Legislation (PCL), you will have a thorough understanding of the compliance requirements. You will be able to: Describe payroll’s objectives and stakeholders. ; Identify an employer/employee relationship. Apply federal and provincial legislation to payroll including: The Canada Pension Plan; The Employment Insurance Act; The Income Tax Act; Employment Standards legislation; Worker’s Compensation Acts; Quebec-specific legislation. And communicate the payroll compliance requirements to various stakeholders.
Student must be a member of the Canadian Payroll Association (annual fee $300).
Contact Continuing Studies at 250.392.8010 to have your name placed on an interest list for upcoming course information.
- Calculate regular individual net pay
- Calculate non-regular individual pay
- Calculate termination payments
- Complete a Record of Employment (ROE)
- Communicate all aspects of individual pay requirements to various stakeholders
Prerequisite: Payroll Compliance Legislation
Contact Continuing Studies at 250.392.8010 to have your name placed on an interest list for upcoming course information. If there is sufficient interest, this course will be offered in the Spring.
- Calculate organizational remittances to federal, provincial and third party stakeholders
- Prepare accounting documentation for payroll
- Complete year end documentation
- Communicate all aspects of organizational remittances, accounting and year end requirements to internal, external and government stakeholders
Contact Continuing Studies at 250.392.8010 to have your name placed on an interest list for upcoming course information. If there is sufficient interest, this course will be offered in the Spring.
Retail and Restaurant Readiness
This 5 day program will provide students with training and certificates for entry level positions in the Retail & Restaurant industry.
Course includes:
- World Host®
- Cashier Training
- Foodsafe – Level I
- WHMIS
- Serving It Right
Contact Continuing Studies at 250.392.8010 to have your name placed on an interest list for upcoming course information.
This course is available on a contract basis. If interested in having this workshop delivered to your staff, please contact Julie Bowser at 250.392.8177.
The Business of Communicating
Business communication must be clear and effective. This 12-hour workshop will refresh students’ knowledge of grammar and punctuation, develop their effective use of language and invigorate their writing. Using a three-phase writing process, students will compose the following typical business messages: email, memos, routine and goodwill letters, persuasive and sales messages and the “no” letter. They will also learn how to research, organize, write and present informational and analytical reports. At the end of the course, students will be more confident, competent and efficient communicators.
Contact Continuing Studies at 250.392.8010 to have your name placed on an interest list for upcoming course information.
This course is available on a contract basis. If interested in having this workshop delivered to your staff, please contact Julie Bowser at 250.392.8177.
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